Is Aiwyn Down?

Resolved - Staging environment access has been restored for customers. Firms in implementation can once again access their staging environments. Your implementation team will reach out if any changes affect your access. With this update, all Firm and Client Portal features affected by the interruption have been restored, and this incident is now resolved. Thank you for your patience while we restored these features. --- [2026-11-14T13:08:49Z] (monitoring) Magic link sign-in (passwordless login) has been restored. Clients can once again sign in to the Client Portal with a magic link or with their username and password. All Firm and Client Portal features affected by the interruption are now available. As shared previously, sign-in using an invoice number and client number is no longer available. Clients can pay using the Pay button in their invoice email, a Quick Payment Link (for firms that use them), or by signing in to the Client Portal. To create a new Client Portal account, clients must use an email address that matches a contact record on file with their firm. If a client can’t register, the firm can confirm or update the email on that client’s contact record. Staging environment access is being restored for customers. Thank you for your patience while we restored these features. --- [2026-11-14T13:08:49Z] (identified) Firm staff’s ability to “Log in as client” has been restored. Firm users can once again access the Client Portal on behalf of a client, including to update autopay or recurring payment plans. This feature remains temporarily unavailable: - Magic link sign-in (clients who normally sign in with a magic link will need to use their username and password) We’ll post another update when it’s restored. Thank you for your patience. --- [2026-11-14T13:08:49Z] (identified) Quick payment links have been restored for firms that used them before the interruption. As part of this, older custom payment links that include a specific client, invoice, amount or email need to be reissued from Settings > Billing > Payment Links. Links on firm websites and in email signatures continue to work as before. As part of our security improvements, sign-in using an invoice number and client number is no longer available. Clients who used this option can still access the portal and pay by creating a username and password with the email address on file with their firm, by using a Quick Payment Link, or by having their firm resend their invoice. These features remain temporarily unavailable: - Magic link sign-in (clients who normally sign in with a magic link will need to use their username and password) - Firm staff’s ability to “Log in as client” We’ll post another update as each of these is restored. Thank you for your patience. --- [2026-11-14T13:08:49Z] (identified) We are continuing to work on a fix for this issue. These features remain temporarily unavailable or restricted: - Magic link sign-in (clients who normally sign in with a magic link will need to use their username and password) - Quick payment links and the “pay without an account” option - Sign-in using an invoice number and client number - Firm staff’s ability to “Log in as client” We'll post another update as each of these is restored. Thank you for your patience. --- [2026-11-14T13:08:49Z] (identified) Emailed links for client requests are now available. We are continuing to work on a fix for the remaining features. These features remain temporarily unavailable or restricted: - Magic link sign-in (clients who normally sign in with a magic link will need to use their username and password) - Quick payment links and the “pay without an account” option - Sign-in using an invoice number and client number - Firm staff’s ability to “Log in as client” We'll post another update as each of these is restored. Thank you for your patience. --- [2026-11-14T13:08:49Z] (identified) We are continuing to work on a fix for this issue. These features remain temporarily unavailable or restricted: - Emailed links for client requests - Magic link sign-in (clients who normally sign in with a magic link will need to use their username and password) - Quick payment links and the “pay without an account” option - Sign-in using an invoice number and client number - Firm staff’s ability to “Log in as client” We'll post another update as each of these is restored. Thank you for your patience. --- [2026-11-14T13:08:49Z] (identified) Secure links for engagement letters are working again for all firms. Clients can open engagement letters directly from an email link. This includes links in emails sent before and during the disruption, so you don’t need to resend them. These features remain temporarily unavailable or restricted: - Emailed links for client requests - Magic link sign-in (clients who normally sign in with a magic link will need to use their username and password) - Quick payment links and the “pay without an account” option - Sign-in using an invoice number and client number - Firm staff’s ability to “Log in as client” --- [2026-11-14T13:08:49Z] (identified) We are continuing to work on a fix for this issue. These features remain temporarily unavailable: - Quick payment links and the "pay without an account" option - Sign-in using an invoice number and client number - "Log in as client" for firm staff --- [2026-11-14T13:08:49Z] (identified) Pay invoice links have been enabled again for all firms. Clients can use the payment links in their invoice and statement emails to pay. This includes links in these emails sent prior to and during the disruption, so you don't need to resend them. What’s working: - Pay invoice and statement links in emails - Firm Portal access - Client Portal sign-in and payments after signing in Still unavailable while we finish restoring them: - Quick payment links and the "pay without an account" option - Sign-in using an invoice number and client number - "Log in as client" for firm staff --- [2026-11-14T13:08:49Z] (identified) We are continuing to work on a fix for this issue. These features remain temporarily unavailable or restricted: - Emailed links for engagement letters and client requests - Emailed payment links and the "pay without an account" option - Sign-in using an invoice number and client number - New account creation, unless the client's email address is already associated with an active contact record at their firm - "Log in as client" for firm staff We'll post updates as each of these is restored. Thank you for your patience. --- [2026-11-14T13:08:49Z] (identified) We are continuing to work on a fix for this issue and will provide another update before 5pm ET today. These features remain temporarily unavailable or restricted: - Emailed links for engagement letters and client requests - Emailed payment links and the "pay without an account" option - Sign-in using an invoice number and client number - New account creation, unless the client's email address is already associated with an active contact record at their firm - "Log in as client" for firm staff We'll post updates as each of these is restored. Thank you for your patience. --- [2026-11-14T13:08:49Z] (identified) Earlier today, some firms had trouble signing in to the Firm Portal. That issue is now resolved, and Firm Portal access is working normally. These features remain temporarily unavailable or restricted: - Emailed links for engagement letters and client requests - Emailed payment links and the "pay without an account" option - Sign-in using an invoice number and client number - New account creation, unless the client's email address is already associated with an active contact record at their firm - "Log in as client" for firm staff We'll post another update as each of these is restored. Thank you for your patience. --- [2026-11-14T13:08:49Z] (identified) Our team is still working to restore the features that remain disabled after Sunday night's outage. Firm Portal access, Client Portal sign-in for verified contacts, and payments after sign-in are still working normally. These features remain temporarily unavailable or restricted: - Emailed links for engagement letters and client requests - Emailed payment links and the "pay without an account" option - Sign-in using an invoice number and client number - New account creation, unless the client's email address is already associated with an active contact record at their firm - "Log in as client" for firm staff We'll post another update as each of these is restored. Thank you for your patience. --- [2026-11-14T13:08:49Z] (identified) Investigating - We are aware of an issue affecting the availability of the Aiwyn Firm Portal and Client Portal. Users may be unable to access either portal at this time. Our team is actively investigating and working to restore service as quickly as possible. We will share an update as soon as possible. --- [2026-11-14T13:08:49Z] (identified) Our team is still working to restore the features that remain disabled after Sunday night's outage. Firm Portal access, Client Portal sign-in for verified contacts, and payments after sign-in are still working normally. These features remain temporarily unavailable or restricted: - Emailed links for engagement letters and client requests - Emailed payment links and the "pay without an account" option - Sign-in using an invoice number and client number - New account creation, unless the client's email address is already associated with an active contact record at their firm - "Log in as client" for firm staff We'll post another update as each of these is restored. Thank you for your patience. --- [2026-11-14T13:08:49Z] (identified) Aiwyn Firm and Client Portals are back online following Sunday night’s temporary outage. Some features remain temporarily disabled while we work to restore full functionality. We apologize for the disruption and will post further updates here as functionality is restored. Available now - Firm Portal access - Client Portal sign-in for clients whose verified email address matches an active contact record at their firm - Payments after signing in to the Client Portal Temporarily unavailable or restricted - Emailed links for engagement letters and client requests - Emailed payment links and the “pay without an account” option - Sign-in using an invoice number and client number - New account creation unless the client’s email address is already associated with an active contact record at their firm “Log in as client” for firm staff --- [2026-11-14T13:08:49Z] (investigating) We are aware of an issue affecting the availability of the Aiwyn Firm Portal and Client Portal. Users may be unable to access either portal at this time. Our team is actively investigating and working to restore service as quickly as possible. We will share an update as soon as possible.

The Aiwyn Firm Portal and Client Portal are back up and running and are stable. This issue is now resolved. --- [2026-11-14T13:08:49Z] (monitoring) We have restored the Aiwyn Firm Portal and Client Portal, and we are monitoring closely for any operational anomalies. We'll post our next update by 9:00 a.m. ET tomorrow. --- [2026-11-14T13:08:49Z] (identified) We are still working to restore the Aiwyn Firm Portal and Client Portal. Both are still unavailable in the Production and Staging environments. We've made progress and have identified the issue, but we expect both portals to stay unavailable until tomorrow, Friday, September 25. We'll post our next update by 9:00 a.m. ET tomorrow, or sooner if service resumes. Thank you for your patience while our team works to restore service safely. --- [2026-11-14T13:08:49Z] (investigating) We are continuing to investigate this issue. --- [2026-11-14T13:08:49Z] (investigating) The Aiwyn Firm Portal and Client Portal are still unavailable in both our Production and Staging environments. Our team is still working on a fix and looking into what caused the outage. We will post another update as soon as possible. --- [2026-11-14T13:08:49Z] (investigating) We are aware of an issue affecting the availability of the Aiwyn Firm Portal and Client Portal. Users may be unable to access either portal at this time. Our team is actively investigating and working to restore service as quickly as possible. We will share an update as soon as possible.

Staging environment access is now restored. --- [2026-11-14T13:08:49Z] (identified) We are currently experiencing an outage affecting the Aiwyn staging environment, caused by a broader Google Cloud Platform networking incident in the us-central1 region. *** Production is not affected and remains available. *** Our team is actively working on a resolution alongside Google Cloud. We do not have an estimated time to restoration at this point, and will post updates as we learn more. We apologize for the disruption.