Is Akamai Identity Cloud Down?

Rollback is complete. --- [2026-09-18T17:20:28.651Z] (identified) We identified an issue related to the tokens service maintenance performed on September 16, 2026. Some end-user sessions may not be honored for certain login policies that use custom claims. When this occurs, the end user must re-authenticate. We are rolling back the tokens service portion of this release to the previous version. We apologize for any confusion or disruption this may cause.

The Identity Cloud will undergo maintenance on November 12th, 2026 at 17:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes: - The API Gateway at https://v1.api.[region].janrain.com will be updated to remove unused legacy infrastructure rules. Functionality will remain the same after the update and the service will operate normally during the update. ** Advanced Upgrade Notification ** - In February 2027, Akamai will perform a mandatory upgrade to the registration database. The upgrade will cause a service interruption of approximately 10 minutes. Akamai will schedule upgrades during low-traffic periods in each region to reduce impact. During the upgrade, end users will not be able to log in and will receive an error message if they try. Additional details will be shared as we get closer to the upgrade period. * A reminder that the Identity Cloud service is no longer being actively sold and will be decommissioned after the Dec 31st, 2027 End of Life date. Additional details can be found in the <a href="https://techdocs.akamai.com/identity-cloud/docs/product-status">FAQ</a> as well as the customer <a href="https://techdocs.akamai.com/identity-cloud/docs/migration-guide">Migration Guide</a>. * Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on <a href="https://techdocs.akamai.com/identity-cloud/docs/identity-cloud-release-categories-and-endpoints">Akamai Techdocs</a>. * SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud <a href="https://techdocs.akamai.com/identity-cloud/docs/certificate-authority-policy">Certificate Authority Policy</a> on the TechDocs site. * Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See <a href="https://techdocs.akamai.com/identity-cloud/docs/javascript-injection">JavaScript Injection</a> on Techdocs. * Reminder to please subscribe to our <a href="https://aic.status.akamai.com/">Identity Cloud status page</a> to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS. The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed <a href="https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp">here</a>.