Is Akamai Identity Cloud Down?

The Identity Cloud will undergo maintenance on September 30th, 2026 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes: - The API Gateway at https://v1.api.[region].janrain.com will be updated to include new versions of dependencies. Functionality will remain the same after the update and the service will operate normally during the update. * A reminder that the Identity Cloud service is no longer being actively sold and will be decommissioned after the Dec 31st, 2027 End of Life date. Additional details can be found in the <a href="https://techdocs.akamai.com/identity-cloud/docs/product-status">FAQ</a> as well as the customer <a href="https://techdocs.akamai.com/identity-cloud/docs/migration-guide">Migration Guide</a>. * Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on <a href="https://techdocs.akamai.com/identity-cloud/docs/identity-cloud-release-categories-and-endpoints">Akamai Techdocs</a>. * SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud <a href="https://techdocs.akamai.com/identity-cloud/docs/certificate-authority-policy">Certificate Authority Policy</a> on the TechDocs site. * Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See <a href="https://techdocs.akamai.com/identity-cloud/docs/javascript-injection">JavaScript Injection</a> on Techdocs. * Reminder to please subscribe to our <a href="https://aic.status.akamai.com/">Identity Cloud status page</a> to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS. All services will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed here: <a href="https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp">Global Support Phone Numbers</a> The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed <a href="https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp">here</a>.

Rollback is complete. --- [2026-09-18T17:20:28.651Z] (identified) We identified an issue related to the tokens service maintenance performed on September 16, 2026. Some end-user sessions may not be honored for certain login policies that use custom claims. When this occurs, the end user must re-authenticate. We are rolling back the tokens service portion of this release to the previous version. We apologize for any confusion or disruption this may cause.

The scheduled maintenance has been completed. --- [2026-09-16T16:00:09.321Z] (in_progress) Scheduled maintenance is currently in progress. We will provide updates as necessary. --- [2026-09-16T15:00:22.025Z] (scheduled) Maintenance will begin as scheduled in 60 minutes. --- [2026-09-11T13:36:55.171Z] (scheduled) The Identity Cloud will undergo maintenance on September 16th, 2026 at 16:00 UTC. This maintenance is expected to last ~4 hours and consist of the following changes: - The service responsible for configuring Social Auth will be updated to include new versions of dependencies. Functionality will remain the same after the update and the service will operate normally during the update. - The service responsible for collecting and transforming profile events for display in the Console will be updated to include new versions of dependencies. Functionality will remain the same after the update and the service will operate normally during the update. - The service responsible for generating and managing tokens will be updated to include new versions of dependencies. Functionality will remain the same after the update and the service will operate normally during the update. * A reminder that the Identity Cloud service is no longer being actively sold and will be decommissioned after the Dec 31st, 2027 End of Life date. Additional details can be found in the <a href="https://techdocs.akamai.com/identity-cloud/docs/product-status">FAQ</a> as well as the customer <a href="https://techdocs.akamai.com/identity-cloud/docs/migration-guide">Migration Guide</a>. * Component Area(s) - The Identity Cloud API documentation for each Component Area and Associated Service can be found on <a href="https://techdocs.akamai.com/identity-cloud/docs/identity-cloud-release-categories-and-endpoints">Akamai Techdocs</a>. * SSL certificates for Akamai Identity Cloud - All public-facing Akamai Identity Cloud endpoints are protected with HTTPS using newer versions of TLS. Akamai closely monitors security industry standards and works to make sure our systems are as secure as possible while maintaining reasonable compatibility with the majority of possible clients. For details, please reference the Akamai Identity Cloud <a href="https://techdocs.akamai.com/identity-cloud/docs/certificate-authority-policy">Certificate Authority Policy</a> on the TechDocs site. * Custom JavaScript - Akamai reserves the right to introduce modifications to the Hosted Login service that may affect the functionality of custom JavaScript code. Impacts to custom JS are not considered service incidents, and it is the customer’s responsibility to revise their custom JS to accommodate changes to the product as needed. See <a href="https://techdocs.akamai.com/identity-cloud/docs/javascript-injection">JavaScript Injection</a> on Techdocs. * Reminder to please subscribe to our <a href="https://aic.status.akamai.com/">Identity Cloud status page</a> to view and receive the latest Identity Cloud maintenance and upgrade schedule via Email, SMS, Slack, or RSS. The service will remain operational during this period with no disruptions expected for any AIC customer or their users. However, if you experience a service issue during or shortly after this planned change please contact AkaTec at the numbers listed <a href="https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp">here</a>.