Is OutSystems Down?

We have identified the cause of the issue affecting application publishing in ODC in the Asia Pacific, Mumbai region. The issue was linked to a fault in a supporting service involved in retrieving application configurations, and corrective action has now been applied. Error rates have returned to normal, and users should now be able to publish applications from ODC Studio. We are closely monitoring the platform and confirming full recovery with affected users, and will provide a further update once the incident is fully resolved. --- [2026-10-05T10:26:12.401Z] (investigating) We are investigating an issue affecting application publishing in ODC in the Asia Pacific, Mumbai region. Users may experience intermittent failures when publishing applications from ODC Studio, with an error related to fetching application configurations. Our team is actively investigating the cause and will provide updates as more information becomes available.

The issue that prevented ODC users across multiple regions from previewing data in ODC Studio, and that may also have caused errors in application runtime, has been resolved. A fix was applied and our team has monitored the platform to confirm full recovery. Data preview is working as expected and all services are operating normally. We apologise for any disruption caused and thank you for your patience. --- [2026-09-29T16:52:18.723Z] (monitoring) The fix has now been fully applied across all affected regions, and error rates have returned to normal levels. Users should once again be able to preview data in ODC Studio and access their applications as expected. We are continuing to monitor the platform closely and are confirming full recovery with affected users. We will provide a further update once we have confirmed the incident is fully resolved. --- [2026-09-29T11:36:32.530Z] (identified) We have identified the cause of this issue as a recent database authentication update that failed validation during rollout. The update has been reverted, and a fix is currently being deployed. As the fix is applied across affected regions, users may still experience difficulty previewing application data in ODC Studio or encounter errors when accessing their applications. We will provide an update as soon as more information becomes available. --- [2026-09-29T10:49:01.927Z] (investigating) We are investigating an issue affecting ODC users across multiple regions. Users are currently unable to preview data in ODC Studio and may also encounter errors in application runtime. The issue is associated with the error message: "FATAL: PAM authentication failed for user "osruntime"". Our engineering team is actively investigating the issue, and we will provide an update as soon as more information is available.

Between September 17th and September 30th, 2026, a limited number of ODC Personal Edition users in the Asia Pacific \(Singapore\) region were unable to log in to their Personal Editions and encountered the error message "Login with external provider failed." The issue was caused by a configuration update related to the external login provider that did not apply correctly for the affected Personal Editions, leaving them unable to complete the login process. It was detected through user reports. Once the cause was identified, our team restored the correct configuration for the affected Personal Editions, and users were able to log in again. Service was fully restored on September 30th. We are continuing to investigate why the configuration update did not apply correctly, so that we can prevent it from happening again. We apologise for any disruption caused and thank you for your patience. --- [2026-09-30T13:40:12.424Z] (resolved) The issue affecting login to Personal Environments in the Asia Pacific (Singapore) region has been resolved. The fix has now been applied to all affected accounts, and users are able to log in again without encountering the "Login with external provider failed" error. We apologise for any disruption caused and thank you for your patience. --- [2026-09-29T18:23:04.872Z] (identified) We have applied the fix to a first set of affected accounts in the Asia Pacific (Singapore) region and confirmed that users on those accounts are able to log in to their Personal Environments again. The remaining affected accounts have not yet been updated, and users on those accounts will continue to see the "Login with external provider failed" error until the fix is applied. We will provide a further update as more information becomes available. --- [2026-09-29T11:41:38.879Z] (identified) We have identified the cause of the issue affecting login to Personal Environments in the Asia Pacific (Singapore) region. The problem is related to a configuration issue with the external login provider for affected accounts. Some users may still experience the previously reported "Login with external provider failed" error while the fix is completed across all affected accounts. Our team is actively working to finish the resolution and will provide a further update once more information is available. --- [2026-09-29T09:00:49.718Z] (investigating) We are investigating an issue impacting ODC Personal Editions in the Asia Pacific (Singapore) region. Users may be unable to log in to their personal environments and may encounter the error message "Login with external provider failed." Our team is actively investigating the issue and will provide further updates as soon as more information becomes available.