Akeneo Outage History

49 incidents recorded over the last 365 days, 40 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Akeneo status99.57% uptime history

Every Recorded Akeneo Incident

Akeneo incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 18, 2026PIM PaaS - Scheduled Certificate RotationWe will perform a scheduled certificate rotation on the cloud.akeneo.com subdomain for all PaaS instances. This maintenance operation should not trigger any downtime, and the certificate update should be transparent.4h 0mScheduled
Oct 27, 2026Pim SaaS - Scheduled maintenanceUpgrade for Europe (Continental Europe) is Done! PIM is fully operational for all tenants, all regions. Next and last upgrade is scheduled on November 5th, 9:00 AM UTC, for the Americas region. During this operation…212h 0mScheduled
Oct 21, 2026PHP vulnerabilities announcedOur mitigation work is complete. PIM SaaS is now running a patched version of PHP, which includes fixes for both identified vulnerabilities.⁠ PIM SaaS instances continue to operate normally, and no action is required…5h 27mResolved
Oct 20, 2026Service disruption for PIM customers hosted in our London regionThe incident is now resolved. We apologize for the inconvenience and appreciate your patience while it was being solved.7h 51mResolved
Oct 12, 2026Delayed processing of imports and exports in the US regionImport and export jobs in the US region are back to normal. All jobs that were delayed have now run, and new jobs are processed without delay. We apologize for the inconvenience.6h 45mResolved
Oct 9, 2026SDM Jobs not pushed to Akeneo PIMThis incident has now been resolved. We apologise for the inconvenience caused by this temporary disruption.1h 55mResolved
Oct 9, 2026SDM Jobs not pushed to Akeneo PIMThe team has identified an issue with a feature flag used for new feature development affecting all SDM jobs pushed between 07:12 and 14:02 UTC (09:12–16:02 CEST). The affected jobs have been retried, and the data is…0 minResolved
Oct 2, 2026Display issue on the History tabThis incident has been resolved.21 minResolved
Sep 21, 2026PIM Growth Package UI unavailable for some instancesAll customer configurations have been fixed. The issue is fully resolved, and all PIM features are available again. Thank you for your patience and understanding16 minResolved
Sep 14, 2026Access Issues Affecting Select Serenity Edition FeaturesThe issue is fully resolved, and all PIM features are available again. Thank you for your patience and understanding39 minResolved
Sep 10, 2026Supplier Data Manager - Scheduled Maintenance for UK, EU, US, APACThe scheduled maintenance has been completed.1h 0mScheduled
Jul 31, 2026Activation Error Report Handling De-Graded ExperienceThis incident has been resolved.168h 21mResolved
Jul 10, 2026Delayed job and rule execution in US regionOur changes made to restore performance to optimal levels are having the intended effect, and service is back to normal. We sincerely apologize for the disruption, and thank you for your patience while we worked on…2h 21mResolved
Jul 2, 2026Shopify App synchronization issuesWorking closely with Google over the weekend, they isolated the root cause and restored capacity. The incident is now resolved. Given the impact on you and your customers, we are prioritising the steps needed to prevent…96h 54mResolved
Jun 25, 2026Degraded performance resulting in slow or failing page loads for products and offers in ActivationWe've completed the changes needed to restore performance to normal levels. While we'll continue active monitoring, we're confident the issue is resolved and are now closing this incident. Thank you for your patience.19h 44mResolved
Jun 23, 2026Instance unavailability affecting a subset of customersThis incident has been resolved. We sincerely apologize for the disruption, and thank you for your patience while we worked on this issue.1h 24mResolved
Jun 18, 2026Permissions unexpectedly disabled across rolesResolved: Permissions Fully Restored Update: We have successfully resolved the issue affecting all regions. Since yesterday at 13:30 UTC, certain permissions within user roles were unintentionally deactivated, which…27h 6mResolved
Jun 11, 2026Apps no longer listed on the Akeneo App StoreThe incident is now resolved. Access to apps is back and fully operational. We apologize for the inconvenience, and thank you for your patience while we were solving the issue.48 minResolved
Jun 11, 2026Scheduled Maintenance & Database UpgradeUpgrade for the last part of the Continental Europe except Germany region is Done! PIM is fully operational for all tenants, all regions. All upgrades are completed for this infrastructure maintenance. Thank you for…348h 0mScheduled
Jun 4, 2026Processing errors for AI-enabled stepsThe issue affecting AI-enabled SDM steps is now resolved. All affected jobs have been restarted. We sincerely apologize for this temporary disruption.2h 1mResolved
Jun 3, 2026Unable to sync Akeneo Shopify App due to Shopify API outageThis issue has been resolved and is being monitored by Shopify.46 minResolved
Jun 3, 2026Pim SaaS - Scheduled maintenanceThe scheduled maintenance has been completed.20h 0mScheduled
Jun 1, 2026Akeneo PIM - Delay in job execution for some customers in the Europe regionThe issue affecting the delay in job execution is now resolved, and all services are operating normally. We sincerely apologize for the disruption this caused. Thank you for your patience.35 minResolved
May 26, 2026Slow Workflow Progression in the PIMA fix has been deployed, and after monitoring we have confirmed that Workflows have been restored to standard functionality. We apologise for the inconvenience caused by this temporary disruption.3h 6mResolved
May 22, 2026[Supplier Data Manager] - Job processing delays and errorsThis incident has now been resolved. All affected jobs have been reset and new jobs are processed correctly. We apologise for the inconvenience caused by this temporary disruption.3h 26mResolved
May 11, 2026PIM PaaS - Scheduled Certificate RotationThe scheduled maintenance has been completed.4h 0mScheduled
May 6, 2026Pim SaaS - Scheduled maintenance for Asia and AustraliaThe scheduled maintenance has been completed.3h 0mScheduled
May 5, 2026[Supplier Data Manager] - Incorrect Job Completion StatusWe have experienced degraded performance for SDM jobs processed after 28th April, at Mapping and Normalization steps. The jobs were incorrectly marked as complete before the end of the workflow. The issue has been…0 minResolved
May 5, 2026Intermittent Slowdowns Affecting Response TimesThis incident has been resolved, and the PIM is now performing within its expected parameters in the Western European region. Thank you for your patience33h 16mResolved
Apr 30, 2026Pim SaaS - Scheduled maintenance for Asia and AustraliaThe scheduled maintenance has been completed.147h 0mScheduled
Apr 23, 2026Workflow UI Freezing During Enrichment OperationsThe fix has been deployed and we have confirmed that the Workflow feature is now working as expected. We apologize for the disruption.1h 57mResolved
Apr 21, 2026Latency on import and export jobs in the Western European regionThe incident has been resolved, and all import and export jobs in Western Europe are now being processed as expected.22 minResolved
Apr 17, 2026Latency on import jobsThe issue affecting the latency is now resolved, and imports are operating at the expected level of performance. We apologize for any disruptions this issue may have caused. Thank you for your patience.3h 7mResolved
Apr 9, 2026Login and Navigation Disrupted, on Eastern EuropeThis incident has been resolved. The issue affecting login and navigation on the PIM for users in Eastern Europe has been fully addressed following a fix deployed at 12:45 UTC. We apologize for the disruption.59 minResolved
Mar 26, 2026Elevated response times when creating or updating recordsThe issue affecting the latency is now resolved, and all services are operating normally. The fix we deployed has proven effective. We sincerely apologize for the disruption this caused. Thank you for your patience.6h 27mResolved
Mar 23, 2026Product import jobs not working on Australia regionThe issue affecting product import jobs in the Australian region has been resolved. All import jobs are now processing normally. All pending jobs were processed. We apologize for the disruption this may have caused…5h 38mResolved
Mar 18, 2026Pim SaaS - Scheduled maintenanceThe scheduled maintenance has been completed.17h 0mScheduled
Mar 3, 2026Elevated response times when creating or updating recordsThe elevated response times when creating or updating records are now resolved, and all services are operating normally. The fix we deployed has proven effective. We sincerely apologize for the disruption this…0 minResolved
Feb 18, 2026Erroneous reference entity pagination linksThe fix has been successfully deployed. All GraphQL pagination links generated since 4:30 PM CET are now fully functional. We appreciate your patience and understanding while we worked to resolve this issue.5h 13mResolved
Feb 11, 2026Slowness on extraction stepThis incident has been resolved.3h 34mResolved
Jan 29, 2026Increased errors on normalization step (not impacting job processing)This incident has been resolved. A short-lived spike of internal errors was detected due to a sorting issue in the normalization step on a specific field. These errors were not noticeable by end users and did not impact…21 minResolved
Jan 28, 2026Slowness and errors observedThe fix is implemented and PIM UI and API performance is now back to normal for all impacted customers. Thanks for your patience while the issue was being solved.53 minResolved
Jan 26, 2026Slowness on PIMWe detected that some Americas customers were experiencing an unusual slowness, and errors in 20% of the cases, while using PIM UI and API. This affected about 2.5% of Americas customers. A fix was implemented by our…-2744 minResolved
Jan 18, 2026PIM service unavailable for Australian regionPIM UI and API services are now up and running on the impacted Australian region. Thanks for your patience while we were solving the case.20 minResolved
Jan 18, 2026Service Unavailable due to HTTPS Certificate IssueThis incident has been resolved.58 minResolved
Jan 15, 2026Jobs stuck as startingWe can observe that all jobs stuck in "starting" state were ran starting from 10am CET, with job activity getting back to a normal pace starting from 11am CET. Delayed API event requests sending followed the same…5h 5mResolved
Jan 14, 2026Errors on certain updates in the PIMThe incident has been resolved, and all instances are now running as expected.5h 59mResolved
Jan 14, 2026Proposal tab not displayed in Activity MenuThe issue has been fully resolved, and the Proposal tab is now properly displayed in the Activity menu.2h 42mResolved
Nov 10, 2025Intermittent Data RetrievalThe incident has been resolved.1h 52mResolved

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How to Read This Akeneo Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Akeneo acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Akeneo outage in this window ran 14d 12h, against a mean recovery of 1d. If you depend on Akeneo in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.