Is Akeneo Down?

Job processing on Supplier Data Manager has been operating normally since the fix was applied, and the jobs that failed during this incident have been re-run. We apologize for the disruption. If a job still shows an error, please run it again or contact support. --- [2026-11-07T01:02:00.585+01:00] (monitoring) A fix has been applied and job processing on Supplier Data Manager has resumed. Our team is re-running the jobs that failed during this incident. If a job you need still shows an error, please run it again or contact support. Existing data was not affected. We are monitoring to confirm service is stable and will post a final update once confirmed. --- [2026-11-07T00:05:57.225+01:00] (identified) We have identified the cause of the job processing failures and are implementing a fix. Job processing remains unavailable for all customers. We will post another update as soon as service is restored. --- [2026-11-07T00:05:44.464+01:00] (investigating) Jobs on Supplier Data Manager are currently failing to process. Our team is identifying. Updates will be posted here as they become available.

Our mitigation work is complete. PIM SaaS is now running a patched version of PHP, which includes fixes for both identified vulnerabilities.⁠ PIM SaaS instances continue to operate normally, and no action is required on your end.⁠ Thank you for your understanding. --- [2026-10-21T13:30:13.373+02:00] (identified) We are aware of two critical PHP vulnerabilities announced yesterday and are treating this as a high-priority security matter. Protecting your business and data is our priority. Our engineering team is actively assessing the potential impact on Akeneo services, and mitigation work is already underway. In parallel, we are closely monitoring the PHP security release and will provide further updates here as our assessment and remediation progress. Your PIM instance is running normally. We will let you know if any action is required on your end. Thank you for your understanding.

The incident is now resolved. We apologize for the inconvenience and appreciate your patience while it was being solved. --- [2026-10-20T13:27:10.608+02:00] (monitoring) All impacted PIM instances are now up and running. A specific communication banner will be shortly displayed directly in the impacted PIM instances, informing about the data loss time range, and the operations to be re-run. We are keeping monitoring the service health. We will provide an update within the next 3 hours. --- [2026-10-20T13:06:29.456+02:00] (identified) We're recovering the impacted instances. 89% of the impacted PIM instances are now up and running. If your instance is accessible and responsive, you can use it. We will provide an update within the next 1 hour. --- [2026-10-20T12:04:28.984+02:00] (identified) We have started the Disaster Recovery Plan (DRP) operations. As a consequence of this process, data on the europe-west2 region (UK) will be recovered from backups. The data loss time range (time between the last backup and the outage) is expected to be 15 minutes in average, 39 minutes maximum. We will provide an update within the next 1 hour. --- [2026-10-20T10:57:32.591+02:00] (identified) Our cloud service provider is still actively investigating the ongoing outage. As we await the resolution of the issue by our cloud provider, we have initiated the pre-launch steps of our Disaster Recovery Plan. We will launch it if the provider outage is not solved before 10:00 UTC (one hour from now). We will provide an update within the next 1 hour. --- [2026-10-20T10:16:50.752+02:00] (identified) Our cloud service provider is still actively investigating the ongoing outage. As we await the resolution of the issue by our cloud provider, we are currently working on a solution to restore the service for customers located in the UK region. We will provide an update within the next 30 minutes. --- [2026-10-20T09:48:58.075+02:00] (identified) We are continuing to work on a fix for this issue. --- [2026-10-20T09:27:05.701+02:00] (identified) Our cloud provider is still working on the incident affecting its services in the London region. PIM customers hosted in this region continue to experience errors and failing background jobs. Customers in other regions are not affected. --- [2026-10-23T17:06:43.111+02:00] (identified) Since 06:00 UTC (08:00 CEST) on October 20, customers whose PIM is hosted in our London region are unable to use their PIM. The web application and the REST API return errors or time out for most requests, and background jobs such as imports and exports are failing or delayed. Customers with High Availability are not affected. All customers from other regions are not affected. If your PIM is working normally, no action is needed. The cause is a network incident at our cloud provider in one of our hosting regions. Our provider has confirmed the issue and is working on a fix. Our team is monitoring the situation and will take any action available on our side to restore service as quickly as possible. --- [2026-10-20T08:42:50.003+02:00] (investigating) We are currently investigating an issue affecting some PIM customers in europe region.

We will perform a scheduled certificate rotation on the cloud.akeneo.com subdomain for all PaaS instances. This maintenance operation should not trigger any downtime, and the certificate update should be transparent.