Alida logo

Is Alida Down?

SaaSLive status, outages, and incident history

No. Alida is up right now.

Every monitored Alida system is operational as of November 9, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

OperationalChecked 3m agoLive · every 60s

Know the moment Alida breaks

Alida is healthy right now. We keep checking (every 60 seconds) and email you when that changes.

Free, no password, no card. Unsubscribe in one click.

Official Alida status page
How we know: the official Alida status page, PulsAPI's own check (every 60 seconds), and outage reports from engineers. How PulsAPI monitoring works

Status report

Alida Status Summary

As of 12:20 UTC on 9 November 2026, Alida is operational. PulsAPI checked Alida's official status page and found 50 of 50 components operational, with no active incidents. Over the last 30 days PulsAPI measured 99.92% uptime for Alida, counting degraded performance as up. The latest incident, "Platform Login Inaccessible", was on Oct 21, 2026 and lasted 6 min.

Cite as: PulsAPI, “Alida status”, checked 9 November 2026, 12:20 UTC. https://www.pulsapi.com/services/alida

Alida Component Status

The main Alida systems on this page. All 50 are operational right now.

50operational
AP2 » Actions
Operational
AP2 » Analytics
Operational
AP2 » Hubs
Operational

47 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking AP2 » Insight Community, AP2 » Power Surveys, AP2 » Surveys, AP2 » Technical Support Coverage, AP2 » Touchpoint, AP3 » Actions, AP3 » Analytics, AP3 » Hubs, AP3 » Insight Community, AP3 » Power Surveys, AP3 » Surveys, AP3 » Technical Support Coverage, and 35 more.

See all of them free

Component statuses may change independently during partial outages.

Recent Alida Outages & Incidents

Incident history from the official Alida status page, including resolution updates.

Platform Login InaccessibleResolved Oct 21, 2026 · 6 minResolved

The Alida platform login issues have now been resolved. We appreciate your patience and apologize for the inconvenience this has caused. --- [2026-10-21T16:01:47.178-04:00] (investigating) We are currently investigating an issue where it is not possible to log into the Alida platform via SSO or email and password login. This issue is not impacting the ability for members to respond to surveys or logging into the Member Hub. Our teams are looking into this with the highest priority. Thank you for your patience while we work to resolve this issue.

Webmail (Member Support Mailbox) Temporarily DisabledResolved Oct 21, 2026 · 26h 1mResolved

Our team has completed the patch and the Webmail (Member Support Mailbox) server is accessible again. Thank you for your patience while our team worked to resolve this issue. We apologize for the inconvenience that it caused. --- [2026-10-22T11:20:23.415-04:00] (investigating) Our team is continuing to work on patching and securing our Webmail (Member Support Mailbox) server infrastructure in response to the recent PHP vulnerabilities. As a result, Webmail access (Member Support Mailbox) remains temporarily disabled. The next update will be provided in 12 hours or as soon as restoration is complete. --- [2026-10-22T09:03:00.140-04:00] (investigating) Our team is continuing to work on patching and securing our Webmail (Member Support Mailbox) server infrastructure in response to the recent PHP vulnerabilities. As a result, Webmail access (Member Support Mailbox) remains temporarily disabled. The next update will be provided in 2 hours or as soon as restoration is complete. --- [2026-10-22T07:00:05.927-04:00] (investigating) Our team is continuing to work on patching and securing our Webmail (Member Support Mailbox) server infrastructure in response to the recent PHP vulnerabilities. As a result, Webmail access (Member Support Mailbox) remains temporarily disabled. The next update will be provided in 2 hours or as soon as restoration is complete. --- [2026-10-22T05:00:23.939-04:00] (investigating) Our team is continuing to work on patching and securing our Webmail (Member Support Mailbox) server infrastructure in response to the recent PHP vulnerabilities. As a result, Webmail access (Member Support Mailbox) remains temporarily disabled. The next update will be provided in 2 hours or as soon as restoration is complete. --- [2026-10-22T03:00:07.889-04:00] (investigating) Our team is continuing to work on patching and securing our Webmail (Member Support Mailbox) server infrastructure in response to the recent PHP vulnerabilities. As a result, Webmail access (Member Support Mailbox) remains temporarily disabled. The next update will be provided in 2 hours or as soon as restoration is complete. --- [2026-10-22T01:05:25.546-04:00] (investigating) Our team is continuing to work on patching and securing our Webmail (Member Support Mailbox) server infrastructure in response to the recent PHP vulnerabilities. As a result, Webmail access (Member Support Mailbox) remains temporarily disabled. The next update will be provided in 2 hours or as soon as restoration is complete. --- [2026-10-21T23:00:25.879-04:00] (investigating) Our team is continuing to work on patching and securing our Webmail (Member Support Mailbox) server infrastructure in response to the recent PHP vulnerabilities. As a result, Webmail access (Member Support Mailbox) remains temporarily disabled. The next update will be provided in 2 hours or as soon as restoration is complete. --- [2026-10-21T21:00:17.556-04:00] (investigating) Our team is continuing to work on patching and securing our Webmail (Member Support Mailbox) server infrastructure in response to the recent PHP vulnerabilities. As a result, Webmail access (Member Support Mailbox) remains temporarily disabled. The next update will be provided in 2 hours or as soon as restoration is complete. --- [2026-10-21T20:49:21.508-04:00] (investigating) Our team is continuing to work on patching and securing our Webmail (Member Support Mailbox) server infrastructure in response to the recent PHP vulnerabilities. As a result, Webmail access (Member Support Mailbox) remains temporarily disabled. The next update will be provided in 2 hours or as soon as restoration is complete. --- [2026-10-21T20:48:22.528-04:00] (investigating) Our team is continuing to work on patching and securing our Webmail (Member Support Mailbox) server infrastructure in response to the recent PHP vulnerabilities. As a result, Webmail access (Member Support Mailbox) remains temporarily disabled. The next update will be provided in 2 hours or as soon as restoration is complete. --- [2026-10-21T14:55:50.494-04:00] (investigating) Our team is continuing to work on patching and securing our Webmail (Member Support Mailbox) server infrastructure in response to the recent PHP vulnerabilities. As a result, Webmail access (Member Support Mailbox) remains temporarily disabled. The next update will be provided in 2 hours or as soon as restoration is complete. --- [2026-10-21T13:04:08.659-04:00] (investigating) Our team is continuing to work on patching and securing our Webmail (Member Support Mailbox) server infrastructure in response to the recent PHP vulnerabilities. As a result, Webmail access (Member Support Mailbox) remains temporarily disabled. The next update will be provided in 2 hours or as soon as restoration is complete. --- [2026-10-21T10:58:12.899-04:00] (investigating) We have temporarily disabled access to our Webmail interface (Member Support Mailbox) to apply patches addressing recently identified PHP vulnerabilities. While the webmail portal is offline, you can continue to send and receive email using desktop or mobile clients configured via IMAP. We apologize for any inconvenience and appreciate your patience while we prioritize the security of our platform. Next update will be provided in 2 hours or as soon as restoration is complete.

NA1 Performance IssuesResolved Oct 5, 2026 · 2h 45mResolved

The performance issues experience in the NA1 pod have now been resolved. We appreciate your patience and apologize for the inconvenience this has caused. --- [2026-10-05T11:16:01.379-04:00] (investigating) We are continuing to investigate the performance issues in the NA1 pod. This incident may be causing slowness while working in the platform or responding to surveys. Our teams are looking into this with the highest priority. Thank you for your patience while we continue to work to resolve this issue. --- [2026-10-05T09:39:03.961-04:00] (investigating) We are currently investigating performance issues in the NA1 pod. This incident may be causing slowness while working in the platform or responding to surveys. Our teams are looking into this with the highest priority. Thank you for your patience while we work to resolve this issue.

Upcoming maintenance

Announced by Alida. Planned work, not an outage.

November 13 - Major Maintenance (6hrs)Scheduled for Nov 14, 2026 · 6h 0mScheduled

We will be undergoing scheduled maintenance during this time. PST: 8:00 PM Nov 13, 2026 EST: 11:00 PM GMT: 4:00 AM+1 AEST: 2:00 PM+1

November 27 - Minor Maintenance (2hrs)Scheduled for Nov 28, 2026 · 2h 0mScheduled

We will be undergoing scheduled maintenance during this time. PST: 8:00 PM Nov 27, 2026 EST: 11:00 PM GMT: 4:00 AM+1 AEST: 2:00 PM+1

Alida Uptime History

Daily uptime recorded by PulsAPI over the last 90 days, with the days that carried a Alida incident marked. Each day is measured from our own checks, so the record continues even when the vendor publishes nothing.

Uptime history91 days observed
Aug 1199.99% average · 18 days with incidentsNov 9

Going further back: Alida uptime by month and every recorded Alida outage.

Live Alida Outage Reports

Problems reported by engineers using Alida. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No Alida problems reported yet.

Something wrong with Alida on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About Alida

Alida publishes a public status page at status.visioncritical.com covering 56 components, including NA1 / AP1, Insight Community and NA2. PulsAPI tracks Alida outages, degraded performance and incident history in real time, alongside the rest of your SaaS stack.

Over the past 30 days, PulsAPI has measured Alida uptime at 99.92%. Response times, incident history, and SLA tracking for Alida are available on the PulsAPI dashboard.

Alida Status FAQ

Is Alida down right now?

The verdict at the top of this page comes from the latest poll of the official Alida status feed and refreshes automatically, so you are not looking at a stale cached answer. PulsAPI re-checks it every 60 seconds.

What should I do if Alida is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until Alida recovers.

How do I check Alida uptime history?

PulsAPI tracks Alida uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is 99.92%. The 90-day uptime strip on this page is public: no account needed. A free account adds alerts whenever Alida changes state, plus 15 days of incident detail; Pro extends that to 90 days and Business to 13 months.

How fast does PulsAPI detect Alida outages?

PulsAPI reads the official Alida status page. PulsAPI re-checks it every 60 seconds. Alerts reach Slack, Discord, Microsoft Teams, PagerDuty, or email once a change has held for 5 minutes, so a one-minute blip does not page you.

Does PulsAPI track individual Alida components?

Yes. PulsAPI monitors 50 individual Alida components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when Alida goes down?

Yes. Create a free account and subscribe to Alida: the free plan covers three services with unlimited email alerts and no monthly notification cap. Paid plans lift the monitor limit entirely (Pro and above do not meter how many vendors you watch) and route the same alerts into Slack, Discord, Microsoft Teams, PagerDuty and webhooks.

How do I report an issue with Alida to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot Alida problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor Alida?

Yes. The free plan covers 3 monitored services with unlimited email alerts, permanently, so Alida plus two more costs nothing. Every new account also opens with a 30-day Business trial (unlimited monitors, Slack alerts, SLA reporting) with no credit card.

Track Alida with the rest of your stack

2660+ vendors in one dashboard, and an email the moment any of them changes state. Three free, and no monitor limit at all from $29/mo, unlike the alternatives, which keep charging by the monitor.

Start free, 3 services