Alida Outage History

58 incidents recorded over the last 365 days, 31 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Alida status99.99% uptime history

Every Recorded Alida Incident

Alida incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Dec 26, 2026December 25 - Major Maintenance (6hrs)We will be undergoing scheduled maintenance during this time. PST: 8:00 PM Dec 26, 2026 EST: 11:00 PM GMT: 4:00 AM+1 AEST: 2:00 PM+16h 0mScheduled
Dec 12, 2026December 11 - Minor Maintenance (2hrs)We will be undergoing scheduled maintenance during this time. PST: 8:00 PM Dec 11, 2026 EST: 11:00 PM GMT: 4:00 AM+1 AEST: 2:00 PM+12h 0mScheduled
Nov 28, 2026November 27 - Minor Maintenance (2hrs)We will be undergoing scheduled maintenance during this time. PST: 8:00 PM Nov 27, 2026 EST: 11:00 PM GMT: 4:00 AM+1 AEST: 2:00 PM+12h 0mScheduled
Nov 14, 2026November 13 - Major Maintenance (6hrs)We will be undergoing scheduled maintenance during this time. PST: 8:00 PM Nov 13, 2026 EST: 11:00 PM GMT: 4:00 AM+1 AEST: 2:00 PM+16h 0mScheduled
Oct 31, 2026October 30 - Minor Maintenance (2hrs)The scheduled maintenance has been completed.2h 0mScheduled
Oct 21, 2026Platform Login InaccessibleThe Alida platform login issues have now been resolved. We appreciate your patience and apologize for the inconvenience this has caused.6 minResolved
Oct 21, 2026Webmail (Member Support Mailbox) Temporarily DisabledOur team has completed the patch and the Webmail (Member Support Mailbox) server is accessible again. Thank you for your patience while our team worked to resolve this issue. We apologize for the inconvenience that it…26h 1mResolved
Oct 17, 2026October 16 - Minor Maintenance (2hrs)We will be undergoing scheduled maintenance during this time. PST: 9:00 PM Oct 16, 2026 EST: 12:00 AM+1 GMT: 4:00 AM+1 AEST: 2:00 PM+12h 0mScheduled
Oct 5, 2026NA1 Performance IssuesThe performance issues experience in the NA1 pod have now been resolved. We appreciate your patience and apologize for the inconvenience this has caused.2h 45mResolved
Oct 3, 2026October 2 - Major Maintenance (6hrs)The scheduled maintenance has been completed.6h 0mScheduled
Sep 23, 2026Build Error on Surveys Created with TemplatesThis incident has been resolved.6h 50mResolved
Sep 19, 2026Sept 18 - Minor Maintenance (2hrs)The scheduled maintenance has been completed.2h 0mScheduled
Sep 5, 2026September 4 - Minor Maintenance (2hrs)The scheduled maintenance has been completed.2h 0mScheduled
Sep 2, 2026Technical Support Phone and Chat CoverageThis incident has been resolved.24h 45mResolved
Aug 27, 2026Technical Support Phone and Chat CoverageThis incident has been resolved.31h 51mResolved
Aug 22, 2026August 21 - Major Maintenance (6hrs)The scheduled maintenance has been completed.6h 0mScheduled
Aug 20, 2026Technical Support Phone and Chat CoverageThis incident has been resolved.23h 7mResolved
Aug 13, 2026Technical Support Phone and Chat CoverageThis incident has been resolved.22h 21mResolved
Aug 8, 2026August 7 - Minor Maintenance (2hrs)The scheduled maintenance has been completed.2h 0mScheduled
Aug 6, 2026Technical Support Phone and Chat CoverageThis incident has been resolved.25h 40mResolved
Jul 31, 2026NA2 Performance IssuesThe performance issues experience in the NA2 pod have now been resolved. We appreciate your patience and apologize for any inconvenience this may have caused.17 minResolved
Jul 30, 2026NA2 Performance IssuesThe performance issues experience in the NA2 pod have now been resolved. We appreciate your patience and apologize for any inconvenience this may have caused.2 minResolved
Jul 30, 2026Technical Support Phone and Chat CoverageThis incident has been resolved.23h 7mResolved
Jul 25, 2026July 24 - Minor Maintenance (2hrs)The scheduled maintenance has been completed.2h 0mScheduled
Jul 23, 2026Technical Support Phone and Chat CoverageTechnical Support coverage is operational.22h 49mResolved
Jul 16, 2026Technical Support Phone and Chat CoverageThis incident has been resolved. Technical Support coverage is operational.7h 33mResolved
Jul 16, 2026Error message seen when accessing PlatformThis incident (504 Gateway error message seen when attempting log in) has been resolved.1h 43mResolved
Jul 15, 2026Power Surveys Inaccessible in EU1This incident has been resolved.1h 22mResolved
Jul 11, 2026July 10 - Major Maintenance (6hrs)The scheduled maintenance has been completed.6h 0mScheduled
Jul 10, 2026July 10 - Major Maintenance (6hrs)The scheduled maintenance has been completed.6h 0mScheduled
Jul 9, 2026Technical Support Phone and Chat CoverageThis incident has been resolved.15h 33mResolved
Jul 2, 2026Technical Support Phone and Chat CoverageThis incident has been resolved.90h 8mResolved
Jun 27, 2026June 26 - Major Maintenance (6hrs)The scheduled maintenance has been completed.6h 0mScheduled
Jun 24, 2026Technical Support Phone and Chat CoverageThis incident has been resolved.61h 16mResolved
Jun 13, 2026June 12 - Minor Maintenance (2 hrs)The scheduled maintenance has been completed.2h 0mScheduled
Jun 1, 2026Member Support Mailbox ErrorThis issue has been resolved and access to member support mailboxes is functional. Thank you for your patience while our team worked to resolve this issue.2h 58mResolved
May 30, 2026May 29 - Minor Maintenance (2hrs)The scheduled maintenance has been completed.2h 0mScheduled
May 16, 2026May 15 - Major Maintenance (6hrs)The scheduled maintenance has been completed.6h 0mScheduled
May 13, 2026Issue with server responding for Power SurveysThis incident has been resolved2h 2mResolved
May 2, 2026May 1 - Minor Maintenance (2hrs)The scheduled maintenance has been completed.2h 0mScheduled
Apr 29, 2026Technical Support Phone and Chat CoverageThis incident has been resolved.42h 36mResolved
Apr 18, 2026April 17 - Minor Maintenance (2hrs)The scheduled maintenance has been completed.2h 0mScheduled
Apr 14, 2026Degraded Performance in EU1This incident has been resolved. The all Eu1 communities are fully functional now.32 minResolved
Apr 4, 2026April 3 - Major Maintenance (6hrs)The scheduled maintenance has been completed.6h 0mScheduled
Mar 24, 2026Recruitment Link Error MessagesThe error message experienced when accessing recruitment links has been resolved. Thank you for your patience while our teams worked to resolve this issue and we apologize for the inconvenience this may have caused.18 minResolved
Mar 21, 2026March 20 - Minor Maintenance (2hrs)The scheduled maintenance has been completed.2h 0mScheduled
Mar 16, 2026Standard Report Error in NA1The error message experienced when accessing Standard Reports in NA1 has been resolved. Thank you for your patience while our teams worked to resolve this issue and we apologize for the inconvenience this may have…34 minResolved
Mar 7, 2026March 6 - Minor Maintenance (2hrs)The scheduled maintenance has been completed.2h 0mScheduled
Feb 21, 2026February 20 - Major Maintenance (6hrs)The scheduled maintenance has been completed.6h 0mScheduled
Feb 7, 2026February 6 - Minor Maintenance (2hrs)The scheduled maintenance has been completed.2h 0mScheduled
Jan 28, 2026Modern Reporting Issues in NA2The error messages experience when working in Modern Reporting have now been resolved. Thank you for your patience while our teams worked to resolve this issue and we apologize for the inconvenience this may have caused.12 minResolved
Jan 26, 2026Microsoft Deliverability IssueThis incident is now resolved and the delivery rates of emails being delivered to Microsoft domains have returned to normal across all pods. Thank you for your patience while we worked to resolve this issue.218h 50mResolved
Jan 24, 2026January 24 - Minor Maintenance (2hrs)The scheduled maintenance has been completed.2h 0mScheduled
Jan 23, 2026January 23 - Minor Maintenance (2hrs)The scheduled maintenance has been completed.2h 0mScheduled
Jan 13, 2026Hubs Inaccessible in NA2 PodThe error messages when accessing Member Hubs in the NA2 pod have now been resolved. Thank you for your patience while our teams worked to resolve this issue and we apologize for the inconvenience this may have caused.11 minResolved
Jan 7, 2026EU 1 - Degraded performance in the platformThis incident has been resolved.3h 25mResolved
Nov 19, 2025Errors in Survey Build in NA2 PodThe error messages experienced when building surveys in the NA2 pod have now been resolved. Thank you for your patience while our teams worked to resolve this issue and we apologize for the inconvenience this may have…42 minResolved
Nov 18, 2025Performance Issues in NA2The performance issues experience in the NA2 pod have now been resolved. We appreciate your patience and apologize for any inconvenience this may have caused.1h 34mResolved

Hear about the next one while it is open

Everything above is a record written after the fact. We can email you when the next Alida incident opens instead, at the point where knowing still changes what you do.

Free, no password, no card. Unsubscribe in one click.

How to Read This Alida Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Alida acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Alida outage in this window ran 9d 2h, against a mean recovery of 13h 1m. If you depend on Alida in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.