Is All Blackduck Down?

During our regularly scheduled maintenance window on Sunday, August 16, from 3:00 AM to 9:00 AM Eastern Time (7:00 AM to 1:00 PM UTC), we will be performing the following upgrades and maintenance activities: - Google Cloud Platform (GCP) infrastructure will undergo standard maintenance procedures. These updates are part of our ongoing efforts to ensure system reliability, security, and compatibility with future enhancements. If you have any questions or issues, please file a support ticket or talk with your Account team. NOTE: Black Duck SCA v2026.7.0 is now available. To upgrade before the scheduled rollout, please open a Support ticket and request an ad hoc upgrade. Black Duck SCA hosted environments are currently planned to be upgraded to v2026.7.1 in the September/October timeframe.

We are pleased to confirm that the issue affecting the Polaris North America production environment has been resolved, and normal service has been restored as of 7:00 AM EDT on August 8, 2026. SAST and SCA scans are processing normally, and previously impacted scans are progressing through the pipeline as expected. The environment has remained stable for the past 45 minutes following mitigation and recovery actions. Our teams will continue to monitor the environment closely to ensure ongoing stability. We appreciate your patience and understanding throughout this incident. Should you experience any further issues, please contact our Support team. --- [2026-08-08T11:15:38.284Z] (investigating) Engineering teams are actively investigating the issue impacting the Polaris North America production environment. SAST and SCA scans remain stuck in the Issue Ingestion state and are not progressing further in the processing pipeline. Restoration efforts are ongoing. We’ll provide another update within 1 hour or as soon as we have more details. Thanks for your continued patience. --- [2026-08-08T10:01:21.360Z] (investigating) Engineering teams are actively investigating the issue impacting the Polaris North America production environment. SAST and SCA scans remain stuck in the Issue Ingestion state and are not progressing further in the processing pipeline. Restoration efforts are ongoing, and we will provide further updates as more information becomes available. --- [2026-08-08T08:47:32.159Z] (investigating) Engineering teams are actively investigating the issue impacting the Polaris North America production environment. SAST and SCA scans remain stuck in the Issue Ingestion state and are not progressing further in the processing pipeline. Restoration efforts are ongoing, and we will provide further updates as more information becomes available. --- [2026-08-08T07:36:40.676Z] (investigating) We are currently experiencing a service outage impacting all customers in the Polaris North America production environment. SAST and SCA scans have been stuck in the Issue Ingestion state and are not progressing further in the processing pipeline. The issue was detected by our monitoring teams at 11:18 PM EDT on August 7, 2026. Our engineering and operations teams are fully engaged and are working to restore service as quickly as possible. We recognize the critical nature of this incident and are treating it with the highest priority. Further updates will be shared as progress is made.

We are pleased to confirm that the previously reported issue affecting scan processing performance for a subset of Hosted SCA customers has been fully resolved, and normal service has been restored as of 05:53 AM ET on August 4, 2026. All systems are now operating as expected. Our teams will continue to monitor closely to ensure ongoing stability. We appreciate your patience and understanding throughout this incident. Should you experience any further issues, please contact our support team. --- [2026-08-04T09:18:00.400Z] (investigating) We are continuing to investigate this issue. --- [2026-08-04T09:17:11.818Z] (investigating) We are currently investigating a service degradation affecting scan processing performance for a subset of Hosted SCA customers, where users may experience slower-than-expected scan execution times. The issue was detected by our monitoring teams at 3:23 AM ET on August 4, 2026, and we are actively assessing the scope and customer impact. A further update will be provided within 60 minutes, or sooner as new/additional information becomes available. We appreciate your patience as we work through this.