Is AppZen Down?

This incident has been resolved on AppZen’s side. Email and invoice ingestion from Outlook mailboxes is working normally for AppZen Inbox and AP customers, and emails received during the outage have been ingested. For details on Microsoft’s recovery, see the Microsoft 365 status page: https://status.cloud.microsoft/ If you run into any issues, including a specific email or invoice that seems to be missing, please raise a ticket with AppZen Support. Thank you for your patience. --- [2026-11-13T11:35:56.197-08:00] (monitoring) Email and invoice ingestion from Outlook mailboxes has recovered and is working normally for AppZen Inbox and AP customers. Our team has made sure that emails received during the outage were ingested, so delayed emails and invoices should now be visible in AppZen. Microsoft has not yet confirmed that the outage is fully resolved. AppZen will continue to monitor closely until Microsoft confirms the issue is resolved. If a specific email or invoice still seems to be missing, please contact AppZen Support with the sender and subject line, and we’ll look into it right away. For the latest from Microsoft, see: https://status.cloud.microsoft/ --- [2026-11-13T09:22:08.877-08:00] (monitoring) Microsoft service has improved, and email and invoice ingestion from Outlook mailboxes has recovered for AppZen Inbox and AP customers. Emails received during the outage are being processed, and no action is needed on your end. Microsoft has not marked the incident as resolved yet. While they confirm stability on their side, we are monitoring closely. Once Microsoft fully resolves the issue, we will verify that all emails received during the outage have been ingested. For the latest from Microsoft, see: https://status.cloud.microsoft/ We will share more updates as they become available. --- [2026-11-13T09:21:34.513-08:00] (identified) Microsoft service has improved, and email and invoice ingestion from Outlook mailboxes has recovered for AppZen Inbox and AP customers. Emails received during the outage are being processed, and no action is needed on your end. Microsoft has not marked the incident as resolved yet. While they confirm stability on their side, we are monitoring closely. Once Microsoft fully resolves the issue, we will verify that all emails received during the outage have been ingested. For the latest from Microsoft, see: https://status.cloud.microsoft/ We will share more updates as they become available. --- [2026-11-13T00:22:03.119-08:00] (identified) Update: Microsoft is still working to resolve the Microsoft 365 outage. As a result, email and invoice ingestion from Outlook mailboxes continues to be delayed for AppZen Inbox and AP customers. No emails have been lost, and ingestion will automatically catch up once Microsoft restores the service. We are continuing to monitor the situation and check for updates from Microsoft. For the latest information, please refer to Microsoft Service Status. We will share further updates as they become available. --- [2026-11-12T16:36:42.823-08:00] (identified) Update: Microsoft is still working to resolve the Microsoft 365 outage. Email and invoice ingestion from Outlook mailboxes is still delayed for AppZen Inbox and AP customers. No emails have been lost, and ingestion will catch up automatically once Microsoft service is restored. For the latest from Microsoft, see: https://status.cloud.microsoft/ We will share more updates as they become available. --- [2026-11-12T15:11:34.768-08:00] (identified) The Microsoft 365 outage that affects Outlook and Exchange Online mailboxes is still ongoing. Email and invoice ingestion from Outlook mailboxes is still delayed for AppZen Inbox and AP customers. Actions in the Inbox that go through Outlook, such as sending or replying to emails, may also fail or be delayed. Gmail mailboxes are not affected. Microsoft has found the source of the issue on their side and is testing a recovery before rolling it out more widely. AppZen has no fix to apply on our side, but we are monitoring closely. No emails have been lost. They remain in your mailbox, and AppZen will retry automatically. Ingestion should catch up once Microsoft service is restored, and no action is needed on your end. For details on Microsoft’s progress, see the Microsoft 365 status page: https://status.cloud.microsoft/ We will share more updates as they become available. --- [2026-11-12T10:38:31.331-08:00] (investigating) We are aware of a service degradation affecting Microsoft 365 Exchange Online, which Microsoft has confirmed on their status page. This is affecting AppZen’s connection to Outlook mailboxes. Customer impact: Incoming emails from connected Outlook mailboxes may not be picked up, so email and invoice ingestion into AppZen may be delayed. Inbox actions that go through Outlook, such as sending or replying to emails, may fail or be delayed. No emails or invoices will be lost. Messages stay in your mailbox, and AppZen will keep retrying. Ingestion should catch up automatically once Microsoft restores service. You don’t need to do anything. The cause is outside AppZen, so service will recover when Microsoft resolves the issue. We are monitoring it closely and will post updates as the status changes. Microsoft’s status page is at https://status.cloud.microsoft.

This incident has been resolved --- [2026-11-11T15:06:33.891-08:00] (monitoring) Our engineering team has put a fix in place, and the delayed expense and card reports are now processing. Reports that were in “Pending Auto Audit” status should finish over time as the backlog clears. They do not need to be resubmitted. We are watching the system closely to make sure all affected reports finish processing. We will share more updates as they become available. --- [2026-11-11T13:28:49.609-08:00] (identified) We are experiencing delays in processing expense reports for customers in our US production environment. Since approximately 6:00 PM UTC on November 11, some expense reports have remained in “Pending Auto Audit” status instead of completing. Our engineering team has identified the issue, and we are actively working to resolve it. The processing delays are preventing some expense reports from moving to the next stage. Affected expense reports do not need to be resubmitted. They will be processed automatically once the issue is resolved. We will share further updates as they become available. Thank you for your patience.

This incident has been resolved. --- [2026-10-22T14:50:52.100-07:00] (monitoring) We are continuing to monitor for any further issues. --- [2026-10-22T14:45:06.663-07:00] (monitoring) A fix has been put in place, and processing capacity has been increased. Processing is returning to normal, and invoices are moving to their correct status. Invoices delayed earlier will be processed automatically and do not need to be resubmitted. We are monitoring closely to confirm full recovery. --- [2026-10-22T14:43:23.794-07:00] (investigating) We are investigating reports that some invoices in Autonomous AP are remaining in “Processing” status longer than expected. Some customers may also see slower processing times across other AppZen products. Our engineering team is actively investigating, and we will provide an update within 60 minutes.