Is Articulate Down?

This incident has been resolved. We're sorry for the trouble. --- [2026-11-05T22:47:26.519Z] (monitoring) The issue has been mitigated, and we’re continuing to monitor the results. --- [2026-11-05T22:06:26.292Z] (identified) We are continuing to work on a fix for this issue. --- [2026-11-05T20:51:03.930Z] (identified) We’ve identified the cause and mitigated the issue for most customers. Customers who share an IP address may still be blocked by the Web Application Firewall. The mitigation slows Team Slides synchronization for all customers, though only customers using Storyline version 3.129.38633.0 will need to resync their Team Slides. We’re continuing to work on a full fix. --- [2026-11-05T19:34:54.806Z] (investigating) Some customers may have trouble connecting to Articulate 360 services. We’re continuing to investigate the issue and will share more information as we learn more. --- [2026-11-05T18:24:57.360Z] (investigating) Some customers may have trouble connecting to Articulate 360 services. We’re investigating the issue and will share more information as we learn more.

**Overview** From October 23 to October 27, many Articulate 360 email notifications were delayed, including team invitations, Articulate ID verification emails, and Review 360 and Rise 360 notifications. A temporary restriction on our email service caused the delays. We rerouted outgoing emails and resolved the underlying issue. All delayed emails were delivered. **Incident Details and Timeline of Events** **Impact:** * Many Articulate 360 email notifications were delayed, including team invitations, Articulate ID verification emails, and Review 360 and Rise 360 notifications. * Some emails arrived up to four days late. No emails were lost. * Pending invitations could still be accepted in Account Management during the incident. **Timeline:** * **October 23 11:22 UTC** — A restriction on our email service started delaying email notifications. * **October 23 14:46–15:34 UTC** — Customer reports activated our incident response team, and we posted our first public update. * **October 23 21:12 UTC** — We rerouted outgoing emails, and new emails started delivering again. * **October 24 11:03 UTC** — Email delivery was delayed again. * **October 25 15:53 UTC** — Rerouted emails started delivering again, including those delayed since October 24. * **October 26 23:10 UTC** — The original restriction was lifted, and the rest of the delayed emails started delivering. * **October 27 13:20–14:10 UTC** — All delayed emails were delivered, and we confirmed full recovery. **What We're Improving** We restored delivery for new emails the same day, and we've also found ways to improve: * Earlier alerts when emails stop being delivered, so we can act before you notice. * Separating our email traffic so an issue in one area doesn't delay emails for everyone. * More safeguards to help prevent restrictions like this in the future. * Clearer escalation paths with our email service so we can resolve issues faster. --- [2026-10-27T14:09:22.955Z] (resolved) This incident has been resolved. --- [2026-10-25T16:37:46.623Z] (monitoring) Email delivery has resumed for Articulate 360, and we're continuing to monitor while we work with our email provider on a longer-term resolution. Some emails sent during this incident may still arrive late. If a recipient hasn't received their invitation, you can now resend it through Account Management. If you're waiting on an invitation and haven't received it yet: - Accept your pending invitation directly at https://manage.articulate.com/profile - If you don't have an Articulate ID yet, create one using the email address that received the invitation: https://id.articulate.com/register We're sorry for the trouble and will share another update as we continue to monitor. --- [2026-10-25T16:31:12.213Z] (monitoring) Email delivery has resumed for Articulate 360, and we're continuing to monitor while we work with our email provider on a longer-term resolution. Some emails sent during this incident may still arrive late. If a recipient hasn't received their invitation, you can now resend it through Account Management. If you're waiting on an invitation and haven't received it yet: - Accept your pending invitation directly at https://manage.articulate.com/profile - If you don't have an Articulate ID yet, create one using the email address that received the invitation: https://id.articulate.com/register We're sorry for the trouble and will share another update as we continue to monitor. --- [2026-10-25T14:24:12.529Z] (identified) We are continuing to work on a fix for this issue. --- [2026-10-25T14:09:39.250Z] (identified) Some Articulate 360 emails are being delayed again, including team invitations, Articulate ID verification emails, and Review 360 and Rise 360 notifications. We're working with our email provider to restore delivery and will share another update as soon as we know more. Resending invitations won't help until delivery is restored, but pending invitations can still be accepted at https://manage.articulate.com/profile, and new Articulate IDs can be created with the invited email address at https://id.articulate.com/register. --- [2026-10-24T00:20:10.056Z] (monitoring) Email functionality has resumed for Articulate 360, and we're continuing to monitor delivery while working with our email provider to address any remaining delayed notifications. Some emails -- including team invitations, Articulate ID verification emails, and Review 360 and Rise 360 notifications -- may still be delayed. In the meantime, if a recipient hasn't received their invitation, we encourage you to resend it through Account Management. If you're waiting on an invitation and haven't received it yet: - Accept your pending invitation directly at https://manage.articulate.com/profile - If you don't have an Articulate ID yet, create one using the email address that received the invitation: https://id.articulate.com/register We're sorry for the trouble and will share another update as we continue to monitor. --- [2026-10-23T20:42:17.335Z] (identified) We’ve identified an issue with a third-party provider that’s delaying many Articulate 360 emails, including team invitations, Articulate ID verification emails, and Review 360 and Rise 360 notifications. We’re continuing to work with the provider’s support team on a resolution and will share additional updates as we learn more. Team invitations are still available within the platform. If you’re affected, please go to https://manage.articulate.com/profile and accept the pending invitation. If you don’t have an Articulate ID, create one using the email address that received the invitation, here: https://id.articulate.com/register --- [2026-10-23T19:46:51.658Z] (identified) We’ve identified an issue with a third-party provider that’s delaying many Articulate 360 emails, including team invitations, Articulate ID verification emails, and Review 360 and Rise 360 notifications. We’re continuing to work with the provider’s support team on a resolution and will share additional updates as we learn more. Team invitations are still available within the platform. If you’re affected, please go to https://manage.articulate.com/profile and accept the pending invitation. If you don’t have an Articulate ID, create one using the email address that received the invitation, here: https://id.articulate.com/register --- [2026-10-23T18:22:46.999Z] (identified) We’ve identified an issue with a third-party provider that’s delaying many Articulate 360 emails, including team invitations, Articulate ID verification emails, and Review 360 and Rise 360 notifications. We’re working with the provider’s support team on a resolution and will share additional updates as we learn more. Team invitations are still available within the platform. If you’re affected, please go to https://manage.articulate.com/profile and accept the pending invitation. If you don’t have an Articulate ID, create one using the email address that received the invitation, here: https://id.articulate.com/register --- [2026-10-23T17:14:08.805Z] (investigating) We’re continuing to investigate an incident involving Articulate 360 email notifications not being sent to users. We’ll share additional updates as we learn more. The invitations are still available within the platform. If you’re affected, please go to https://manage.articulate.com/profile and accept the pending invitation. If you don’t have an Articulate ID, create one using the email address that received the invitation, here: https://id.articulate.com/register --- [2026-10-23T16:34:06.999Z] (investigating) We’re continuing to investigate an incident involving Articulate 360 email notifications not being sent to users. We’ll share additional updates as we learn more. --- [2026-10-23T15:32:57.656Z] (investigating) Some Articulate 360 actions aren't sending email notifications to users. We're investigating the issue and will share more details soon.

This has been resolved. Our blog is back online, and the security patch is complete. --- [2026-10-22T13:10:08.252Z] (monitoring) The security patch for our blog is complete. Both our website (www.articulate.com) and our blog (blogs.articulate.com) are now running the patched PHP release, and the blog is back online. Thanks for your patience. --- [2026-10-21T19:43:18.910Z] (identified) Our blog at blogs.articulate.com is temporarily unavailable while we apply a security patch. The rest of www.articulate.com remains operational. We'll bring the blog back online as soon as the work is complete and update this notice when we do. If you have questions, reach out at support@articulate.com.