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Is Athelas Down?

SaaSLive status, outages, and incident history

No. Athelas is up right now.

Every monitored Athelas system is operational as of November 14, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

OperationalChecked 10m agoLive · every 60s

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Official Athelas status page
How we know: the official Athelas status page, PulsAPI's own check (every 60 seconds), and outage reports from engineers. How PulsAPI monitoring works

Status report

Athelas Status Summary

As of 16:40 UTC on 14 November 2026, Athelas is operational. PulsAPI checked Athelas's official status page and found 24 of 24 components operational, with no active incidents. The latest incident, "Walk-in appointments missing appointment types", was on Nov 9, 2026 and lasted 9 min.

Cite as: PulsAPI, “Athelas status”, checked 14 November 2026, 16:40 UTC. https://www.pulsapi.com/services/athelas

Athelas Component Status

The main Athelas systems on this page. All 24 are operational right now.

24operational
AI Assisstant
Operational
Appointments
Operational
Authentication
Operational

21 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking Calendar, Charting, Claim Submissions, Claims Page, Coverage Detection, Deposit Matching, Eligibility, Extractions, Faxing, Inbox, Kiosk, Messaging, and 9 more.

See all of them free

Component statuses may change independently during partial outages.

Recent Athelas Outages & Incidents

Incident history from the official Athelas status page, including resolution updates.

Walk-in appointments missing appointment typesResolved Nov 9, 2026 · 9 minResolved

This issue has been resolved. Practices that use Athelas for billing can again select an appointment type when adding a walk-in patient from the Appointments page. If you still see "No Options", refresh the page. Existing appointments, claims and patient data were not affected. --- [2026-11-09T17:16:54Z] (monitoring) Some practices that use Athelas for billing can't select an appointment type when adding a walk-in patient from the Appointments page. The appointment type list shows "No Options". We've identified the cause, a recent update, and are rolling out a fix. Affected practices that have reported it should already be able to add walk-ins again after refreshing the page. Existing appointments, claims and patient data are not affected. We'll post another update once the fix is fully deployed.

AI Visit Summaries delayed for today's appointmentsResolved Nov 4, 2026 · 33 minResolved

This issue has been resolved. AI Visit Summaries are being generated normally again, and summaries for today's appointments are being filled in now. Some may take a few more hours to appear. AI Scribe recording, note generation, and the rest of Air were not affected. --- [2026-11-04T18:30:13Z] (monitoring) We've rolled out a fix, and AI Visit Summaries for today's appointments are now being generated. They should start showing up shortly. AI Scribe recording, note generation, and the rest of Air are working normally. --- [2026-11-04T18:12:28Z] (investigating) AI Visit Summaries for today's appointments are not being generated. AI Scribe recording, note generation, and the rest of Air are working normally. We've identified the cause and are rolling out a fix. Once it's in place, we'll generate the missing summaries for today's appointments. No action is needed on your end. We'll post another update once summaries are available again.

Elevated errors in the EHR applicationResolved Oct 28, 2026 · 51 minResolved

The performance issue has been resolved, and all services are operating normally. --- [2026-10-28T20:43:03Z] (monitoring) Mitigations have been applied and performance is improving. We are monitoring system behavior to confirm full recovery. --- [2026-10-28T20:11:54Z] (investigating) We are investigating elevated errors that some users are seeing. This is causing partial outage. We are very sorry for the inconvenience! The team is working on fixing this as soon as possible.

Athelas Uptime History

Daily uptime recorded by PulsAPI over the last 90 days, with the days that carried a Athelas incident marked. Each day is measured from our own checks, so the record continues even when the vendor publishes nothing.

Uptime history3 days observed
Nov 12100.00% averageNov 14

Live Athelas Outage Reports

Problems reported by engineers using Athelas. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No Athelas problems reported yet.

Something wrong with Athelas on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About Athelas

Athelas's status page at status.athelas.com lists 24 components, such as AI Assisstant, Appointments and Authentication. We read that page every few minutes and keep the incident history, so you can tell whether a problem is on Athelas's side or yours.

Athelas Status FAQ

Is Athelas down right now?

The verdict at the top of this page comes from the latest poll of the official Athelas status feed and refreshes automatically, so you are not looking at a stale cached answer. PulsAPI re-checks it every 60 seconds.

What should I do if Athelas is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until Athelas recovers.

How do I check Athelas uptime history?

PulsAPI tracks Athelas uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is not published yet, because a 30-day figure needs 30 days of tracked history. The 90-day uptime strip on this page is public: no account needed. A free account adds alerts whenever Athelas changes state, plus 15 days of incident detail; Pro extends that to 90 days and Business to 13 months.

How fast does PulsAPI detect Athelas outages?

PulsAPI reads the official Athelas status page. PulsAPI re-checks it every 60 seconds. Alerts reach Slack, Discord, Microsoft Teams, PagerDuty, or email once a change has held for 5 minutes, so a one-minute blip does not page you.

Does PulsAPI track individual Athelas components?

Yes. PulsAPI monitors 24 individual Athelas components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when Athelas goes down?

Yes. Create a free account and subscribe to Athelas: the free plan covers three services with unlimited email alerts and no monthly notification cap. Paid plans lift the monitor limit entirely (Pro and above do not meter how many vendors you watch) and route the same alerts into Slack, Discord, Microsoft Teams, PagerDuty and webhooks.

How do I report an issue with Athelas to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot Athelas problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor Athelas?

Yes. The free plan covers 3 monitored services with unlimited email alerts, permanently, so Athelas plus two more costs nothing. Every new account also opens with a 30-day Business trial (unlimited monitors, Slack alerts, SLA reporting) with no credit card.

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