Is Zenfolio Down?

<strong>UPDATE:</strong> Please note that <strong>Zenfolio systems remain fully operational,</strong> and the current order fulfillment disruption is isolated to third-party fulfillment at OVI. To mitigate these delays for your clients, we have developed a new fulfillment solution that allows us to process and resume fulfillment for affected orders through alternative channels. We appreciate your continued patience as our team finalized this tool. Direct outreach will begin soon to all impacted photographers. If you have any immediate questions, please contact our support team at support@zenfolio.com --- [2026-07-30T16:54:06.151-07:00] (identified) We appreciate your patience as we await official next steps and further information from our partner regarding this disruption to order fulfillment via OVI.  While we do not yet have an estimated timeframe for resolution from our print partner, we have decided to take additional actions on our end to develop an alternate fulfillment solution in an effort to minimize any further order processing delays. <strong>Next Steps:</strong> We are actively identifying all photographers who have current orders awaiting fulfillment.  Once this review has been completed, we will be following up directly with all affected photographers to communicate our plans to immediately fulfill any pending orders and offer guidance in the interim. If you have any immediate questions or concerns, please reach out to our support team at support@zenfolio.com. --- [2026-07-29T06:30:49.656-07:00] (identified) We have been informed by our third-party lab partner servicing the UK, One Vision Imaging (OVI), that they are currently experiencing a widespread system issue that is temporarily disrupting order processing. While your clients can still place OVI orders through Zenfolio, those orders will not be processed or produced within the normal timeframe. We are working closely with OVI to better understand the scope of the incident and the expected timeline for resolution. We will update this page as soon as additional information becomes available. Our apologies for any inconvenience this has caused, and thank you for your patience.

This incident has now been resolved. Thank you for your patience. --- [2026-07-01T18:40:11.555-07:00] (identified) The issue has been identified and a fix is currently being worked on. --- [2026-07-01T18:30:09.492-07:00] (investigating) We have had reports of the slow loading of some Classic Accounts when trying to load or work, as well as viewing live sites. This appears to be a regional (location-based) issue and we are currently investigating this with our service provider partners. We apologize if this is affecting you currently.

After monitoring the platform for several hours we have not seen any additional upload errors. Thank you for your understanding. --- [2026-05-28T16:46:52.174-07:00] (monitoring) We have been able to make updates to the service and we are seeing Uploads perform as expected. We will continue to monitor this issue to make sure it has been solved. --- [2026-05-28T13:22:38.987-07:00] (investigating) We are continuing to investigate this issue. --- [2026-05-28T13:22:28.685-07:00] (investigating) We are receiving reports that some photographers are seeing intermittent errors when uploading. Our engineers are actively investigating the cause of the issue. We thank you for your patience.