Atlas Outage History
16 incidents recorded over the last 365 days, 7 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Atlas Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Dec 8, 2026 | Planned Vuforia Expert Capture MaintenanceAs part of our 3.28 release -- Vuforia Expert Capture will be temporarily unavailable on Tuesday, December 8th from 3:30 AM - 4:30 AM UTC. During this 1-hour window - users will be unable to access Vuforia Expert… | 1h 0m | Scheduled |
| Nov 5, 2026 | Planned Maintenance - Identity ProviderScheduled maintenance is currently in progress. We will provide updates as necessary. | 1h 30m | Scheduled |
| Oct 30, 2026 | Cloud resources maintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 2h 0m | Scheduled |
| Oct 6, 2026 | Cloud resources maintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Sep 3, 2026 | Certain users cannot be added as Distribution List managersThis incident has been resolved. | 121h 50m | Resolved |
| Jul 15, 2026 | Elevated API ErrorsThis incident has been resolved. | 1h 39m | Resolved |
| Jul 14, 2026 | Planned Vuforia Expert Capture MaintenanceThe scheduled maintenance has been completed and version 3.27 was deployed. Initial tests were successful and we are continuing with the rest of our post-release testing. | 1h 0m | Scheduled |
| May 29, 2026 | Azure MaintenanceThis incident has been resolved. | 25 min | Resolved |
| Mar 5, 2026 | Cloud database outageThis incident has been resolved. | 1 min | Resolved |
| Feb 25, 2026 | Planned PTC Platform Scheduled MaintenanceThe scheduled maintenance has been completed. | 30 min | Scheduled |
| Feb 9, 2026 | Long loading times for Procedures in Vuforia Editor and 3D Procedures in Vantage WebUpon further monitoring and investigation - the performance issues are more periodic and less frequent than initially assumed. We have identified improvements that are now in development and targeting to include those… | 384h 47m | Resolved |
| Feb 4, 2026 | Long loading times for 3D Procedures in Vuforia Editor and Vuforia Vantage (Web).Vuforia Vantage (Mobile) is unaffected. It appears to be an intermittent issue, but we are currently investigating it. | -44 min | Resolved |
| Jan 29, 2026 | PTC Platform scheduled maintenanceThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Dec 4, 2025 | PTC Platform scheduled maintenanceThe scheduled maintenance has been completed. | 30 min | Scheduled |
| Nov 18, 2025 | Elevated Authentication ErrorsThe incident has been resolved by our authentication provider. We will continue to monitor for any issues. | 14 min | Resolved |
| Nov 11, 2025 | ptc platform scheduled maintenanceThe scheduled maintenance has been completed. | 3h 0m | Scheduled |
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How to Read This Atlas Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Atlas acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Atlas outage in this window ran 16d, against a mean recovery of 1d 10h. If you depend on Atlas in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.