Atlas logo

Is Atlas Down?

SaaSLive status, outages, and incident history

No. Atlas is up right now.

Every monitored Atlas system is operational as of November 9, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

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Official Atlas status page
How we know: the official Atlas status page, PulsAPI's own check (every 60 seconds), and outage reports from engineers. How PulsAPI monitoring works

Status report

Atlas Status Summary

As of 22:42 UTC on 9 November 2026, Atlas is operational. PulsAPI checked Atlas's official status page and found 9 of 9 components operational, with no active incidents. Over the last 30 days PulsAPI measured 100.00% uptime for Atlas, counting degraded performance as up. The latest incident, "Certain users cannot be added as Distribution List managers", was on Sep 3, 2026 and lasted 121h 50m.

Cite as: PulsAPI, “Atlas status”, checked 9 November 2026, 22:42 UTC. https://www.pulsapi.com/services/atlas

Atlas Component Status

The main Atlas systems on this page. All 9 are operational right now.

9operational
Creo+
Operational
Kepware+
Operational
PTC Admin Center
Operational

6 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking PTC Solutions Portal, Shared Services » Collaboration Service, Shared Services » PTC Account Services, Shared Services » Visualization Content Services, Solution Manager, Vuforia Expert Capture.

See all of them free

Component statuses may change independently during partial outages.

Recent Atlas Outages & Incidents

Incident history from the official Atlas status page, including resolution updates.

Certain users cannot be added as Distribution List managersResolved Sep 3, 2026 · 121h 50mResolved

This incident has been resolved. --- [2026-09-08T07:32:28.961Z] (monitoring) A fixed version of the Distribution Center has been deployed and we are currently monitoring the situation. --- [2026-09-03T06:56:13.439Z] (identified) The search box used to add new users as managers of distribution lists does not display certain users who have recently changed roles or were newly invited to the organization. The issue has been identified, and the fix is currently in development. A targeted hotfix deployment for the Distribution Center UI is tentatively planned for September 8.

Upcoming maintenance

Announced by Atlas. Planned work, not an outage.

Planned Vuforia Expert Capture MaintenanceScheduled for Dec 8, 2026 · 1h 0mScheduled

As part of our 3.28 release -- Vuforia Expert Capture will be temporarily unavailable on Tuesday, December 8th from 3:30 AM - 4:30 AM UTC. During this 1-hour window - users will be unable to access Vuforia Expert Capture. We apologize for any inconvenience.

Atlas Uptime History

Daily uptime recorded by PulsAPI over the last 90 days, with the days that carried a Atlas incident marked. Each day is measured from our own checks, so the record continues even when the vendor publishes nothing.

Uptime history91 days observed
Aug 11100.00% average · 2 days with incidentsNov 9

Going further back: Atlas uptime by month and every recorded Atlas outage.

Live Atlas Outage Reports

Problems reported by engineers using Atlas. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No Atlas problems reported yet.

Something wrong with Atlas on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About Atlas

Atlas exposes 10 monitored components on its status page at status.ptc.com — Visualization Content Services, PTC Solutions Portal and PTC Admin Center among them. Follow Atlas downtime, degraded performance and resolved incidents here, with uptime history alongside your other SaaS services.

Over the past 30 days, PulsAPI has measured Atlas uptime at 100.00%. Response times, incident history, and SLA tracking for Atlas are available on the PulsAPI dashboard.

Atlas Status FAQ

Is Atlas down right now?

The verdict at the top of this page comes from the latest poll of the official Atlas status feed and refreshes automatically, so you are not looking at a stale cached answer. PulsAPI re-checks it every 60 seconds.

What should I do if Atlas is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until Atlas recovers.

How do I check Atlas uptime history?

PulsAPI tracks Atlas uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is 100.00%. The 90-day uptime strip on this page is public: no account needed. A free account adds alerts whenever Atlas changes state, plus 15 days of incident detail; Pro extends that to 90 days and Business to 13 months.

How fast does PulsAPI detect Atlas outages?

PulsAPI reads the official Atlas status page. PulsAPI re-checks it every 60 seconds. Alerts reach Slack, Discord, Microsoft Teams, PagerDuty, or email once a change has held for 5 minutes, so a one-minute blip does not page you.

Does PulsAPI track individual Atlas components?

Yes. PulsAPI monitors 9 individual Atlas components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when Atlas goes down?

Yes. Create a free account and subscribe to Atlas: the free plan covers three services with unlimited email alerts and no monthly notification cap. Paid plans lift the monitor limit entirely (Pro and above do not meter how many vendors you watch) and route the same alerts into Slack, Discord, Microsoft Teams, PagerDuty and webhooks.

How do I report an issue with Atlas to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot Atlas problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor Atlas?

Yes. The free plan covers 3 monitored services with unlimited email alerts, permanently, so Atlas plus two more costs nothing. Every new account also opens with a 30-day Business trial (unlimited monitors, Slack alerts, SLA reporting) with no credit card.

Track Atlas with the rest of your stack

2660+ vendors in one dashboard, and an email the moment any of them changes state. Three free, and no monitor limit at all from $29/mo, unlike the alternatives, which keep charging by the monitor.

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