Atlas logo

Is Atlas Down?

SaaSLive status, outages, and incident history

No. Atlas is up right now.

Every monitored Atlas system is operational as of September 25, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

OperationalChecked 3m agoLive · 60s while moving

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Atlas is healthy right now. We keep checking (every 60 seconds once it starts moving) and email you the moment that changes.

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How we know: the official Atlas status page, PulsAPI's own check (every 60 seconds while one is moving, every 5 to 20 minutes while it is stable), and outage reports from engineers. How PulsAPI monitoring works

Atlas Component Status

The main Atlas systems on this page. All 9 are operational right now.

9operational
Creo+
Operational
Kepware+
Operational
PTC Admin Center
Operational

6 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking PTC Solutions Portal, Shared Services » Collaboration Service, Shared Services » PTC Account Services, Shared Services » Visualization Content Services, Solution Manager, Vuforia Expert Capture.

See all of them free

Component statuses may change independently during partial outages.

Recent Atlas Outages & Incidents

Incident history from the official Atlas status page, including resolution updates.

Certain users cannot be added as Distribution List managersResolved Sep 3, 2026 · 121h 50mResolved

This incident has been resolved. --- [2026-09-08T07:32:28.961Z] (monitoring) A fixed version of the Distribution Center has been deployed and we are currently monitoring the situation. --- [2026-09-03T06:56:13.439Z] (identified) The search box used to add new users as managers of distribution lists does not display certain users who have recently changed roles or were newly invited to the organization. The issue has been identified, and the fix is currently in development. A targeted hotfix deployment for the Distribution Center UI is tentatively planned for September 8.

Elevated API ErrorsResolved Jul 15, 2026 · 1h 39mResolved

This incident has been resolved. --- [2026-07-15T09:06:47.682Z] (monitoring) A fix has been implemented and we are monitoring the results. --- [2026-07-15T08:40:03.929Z] (investigating) We're experiencing an elevated level of API errors and are currently looking into the issue.

Planned Vuforia Expert Capture MaintenanceScheduled for Jul 14, 2026 · 1h 0mScheduled

The scheduled maintenance has been completed and version 3.27 was deployed. Initial tests were successful and we are continuing with the rest of our post-release testing. --- [2026-07-14T04:30:07.347Z] (in_progress) Scheduled maintenance is currently in progress. We will provide updates as necessary. --- [2026-07-14T03:30:11.505Z] (scheduled) Maintenance will begin as scheduled in 60 minutes. --- [2026-07-02T14:56:06.544Z] (scheduled) As part of our 3.27 release -- Vuforia Expert Capture will be temporarily unavailable on Tuesday, July 14 from 4:30 AM - 5:30 AM UTC. During this 1-hour window - users will be unable to access Vuforia Expert Capture. We apologize for any inconvenience.

Atlas Uptime History

Daily uptime recorded by PulsAPI over the last 90 days, with the days that carried a Atlas incident marked. Each day is measured from our own checks, so the record continues even when the vendor publishes nothing.

Uptime history49 days observed
Aug 8100.00% averageSep 25

Live Atlas Outage Reports

Problems reported by engineers using Atlas. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No Atlas problems reported yet.

Something wrong with Atlas on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About Atlas

Atlas exposes 10 monitored components on its status page at status.ptc.com — Visualization Content Services, PTC Solutions Portal and PTC Admin Center among them. Follow Atlas downtime, degraded performance and resolved incidents here, with uptime history alongside your other SaaS services.

Over the past 30 days, PulsAPI has measured Atlas uptime at 100.00%. Response times, incident history, and SLA tracking for Atlas are available on the PulsAPI dashboard.

Atlas Status FAQ

Is Atlas down right now?

The verdict at the top of this page comes from the latest poll of the official Atlas status feed and refreshes automatically, so you are not looking at a stale cached answer. PulsAPI re-checks a vendor every 60 seconds whenever it is not fully operational, or has changed status in the last 30 minutes, so an incident is always on the fastest cadence. Vendors that are stable and rarely watched are re-checked every 5 to 20 minutes instead.

What should I do if Atlas is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until Atlas recovers.

How do I check Atlas uptime history?

PulsAPI tracks Atlas uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is 100.00%. The 90-day uptime strip on this page is public: no account needed. A free account adds alerts whenever Atlas changes state, plus 15 days of incident detail; Pro extends that to 90 days and Business to 13 months.

How fast does PulsAPI detect Atlas outages?

PulsAPI reads the official Atlas status page. PulsAPI re-checks a vendor every 60 seconds whenever it is not fully operational, or has changed status in the last 30 minutes, so an incident is always on the fastest cadence. Vendors that are stable and rarely watched are re-checked every 5 to 20 minutes instead. Alerts reach Slack, Discord, Microsoft Teams, PagerDuty, or email within seconds of detection.

Does PulsAPI track individual Atlas components?

Yes. PulsAPI monitors 9 individual Atlas components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when Atlas goes down?

Yes. Create a free account and subscribe to Atlas: the free plan covers three services with unlimited email alerts and no monthly notification cap. Paid plans lift the monitor limit entirely (Pro and above do not meter how many vendors you watch) and route the same alerts into Slack, Discord, Microsoft Teams, PagerDuty and webhooks.

How do I report an issue with Atlas to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot Atlas problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor Atlas?

Yes. The free plan covers 3 monitored services with unlimited email alerts, permanently, so Atlas plus two more costs nothing. Every new account also opens with a 30-day Business trial (unlimited monitors, Slack alerts, SLA reporting) with no credit card.

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