Is Auvik Networks Inc. Down?

# Service Disruption - Monitoring Platform Unavailability US4 Cluster ## Root Cause Analysis ### Duration of the incident Discovered: Oct 25, 2026 11:33 - UTC Resolved: Oct 25, 2026 14:00 - UTC ### Customer impact Clients experienced a total loss of access to the web interface and a suspension of network monitoring services for approximately 2.5 hours. ### Cause During scheduled maintenance, a procedural oversight affected a service configuration in the US4 region. ### Effect The unplanned change caused instability in the US4 cluster, making the user interface and monitoring capabilities unavailable. ### Future consideration\(s\) * Review the maintenance procedure and clarify the checks required before changes are made. * Enhance monitoring visibility for the on-call team to ensure faster identification of regional service degradation. --- [2026-10-25T10:03:21.085-04:00] (resolved) The incident has been fully resolved. Regular service has been restored, and all systems operate as expected. Impact: Users should no longer experience any issues related to the service disruption. If you are still experiencing issues, please do not hesitate to reach out to the support team and update your ticket or report any problems you haven't reported yet. Service has been fully restored. We apologize for any disruption to our services. We thank you for your understanding. If you continue to experience issues, please don't hesitate to contact our support team. We will post an RCA after an internal investigation. --- [2026-10-25T09:42:08.347-04:00] (monitoring) Most tenants have recovered, we are waiting on remaining tenants to come back up. We are monitoring the situation to ensure stability and confirm that the service remains fully functional. Next Steps: We will provide a final update once the issue is resolved. Thank you for your patience, and we apologize for any inconvenience caused. --- [2026-10-25T08:18:20.871-04:00] (investigating) We will be upgrading the Auvik cloud. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik.

# Service Disruption - Regional Monitoring Platform Unavailability ## Root Cause Analysis ### Duration of the incident Discovered: Oct 23, 2026 23:54 - UTC Resolved: Oct 24, 2026 05:30 - UTC ### Customer impact Clients experienced intermittent unavailability of the web interface and network monitoring services for approximately six hours. During this time, users were intermittently unable to access the dashboard or receive real-time monitoring updates. ### Cause A backend service node became overloaded, leading to the unexpected disconnection of a critical system tenant. This triggered a cascading failure across the service cluster, causing multiple nodes to enter a failure state and preventing the coordination service from successfully re-establishing the cluster. ### Effect The service cluster entered a continuous failure loop, resulting in a total loss of connectivity for the web UI and monitoring agents until a full manual cluster restart was performed. ### Future consideration\(s\) * Improve automated recovery procedures to handle scenarios where the primary coordination service enters a failure loop. * Review and update internal documentation for cluster recovery to include specific steps for unblocking stuck deployments. --- [2026-10-24T01:09:44.347-04:00] (resolved) The incident has been fully resolved. Regular service has been restored, and all systems operate as expected. Impact: Users should no longer experience any issues related to the service disruption. If you are still experiencing issues, please do not hesitate to reach out to the support team and update your ticket or report any problems you haven't reported yet. Service has been fully restored. We apologize for any disruption to our services.  We thank you for your understanding. If you continue to experience issues, please don't hesitate to contact our support team. We will post an RCA after an internal investigation. --- [2026-10-23T22:59:51.685-04:00] (investigating) We will be upgrading the Auvik cloud. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring. If you have any questions, please use the Support button at the bottom right in Auvik.

We are aware of the recently disclosed PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619. THE AUVIK PRODUCT DOES NOT DIRECTLY USE PHP. We have completed our review of our broader environments and have addressed any other potential exposures. No further updates are expected. --- [2026-10-21T11:06:47.332-04:00] (identified) We are aware of the recently disclosed PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619. THE AUVIK PRODUCT DOES NOT DIRECTLY USE PHP We are reviewing our broader environments for potential exposure and will share updates as more information becomes available.