BCycle Outage History

40 incidents recorded over the last 365 days, 18 of them resolved, 2 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live BCycle status99.72% uptime history

Every Recorded BCycle Incident

BCycle incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 2, 2026Admin System Reports OutageReports are now working, and we are continuing to monitor the data reporting job. We will keep posting status updates here until we confirm that data reporting is fully restored.—Investigating
Oct 29, 2026Sprint 51 DeploymentScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 24, 2026ServiceFabric Certificate UpdatesScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 22, 2026Admin 'Reports' pages not workingThis incident has been resolved.1h 45mResolved
Oct 15, 2026Sprint 50 DeploymentScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 8, 2026Legacy kiosk getting stuck on login screen after rebootWe are investigating an issue where legacy kiosk PCs are getting stuck on a login screen after an attempted reboot. As a temporary workaround, please attempt hard reboots at the kiosk or re-image the PC.—Investigating
Oct 1, 2026Sprint 49 DeploymentThe scheduled maintenance has been completed.1h 0mScheduled
Sep 21, 2026Reports of Registration Failures in Mobile AppsThis incident has been resolved.1h 46mResolved
Sep 17, 2026Sprint 48 DeploymentThe scheduled maintenance has been completed.1h 0mScheduled
Sep 11, 2026Admin Login not workingThis incident has been resolved.2h 2mResolved
Sep 6, 2026Intermittent authentication failures & Elevated Error Rate in Program ServiceThis incident is now resolved and the infrastructure fix validated.17h 49mResolved
Sep 3, 2026Sprint 47 DeploymentThe scheduled maintenance has been completed.1h 0mScheduled
Aug 28, 2026Admin Login and Service IssueThis incident has been resolved.75h 17mResolved
Aug 20, 2026Email messaging intermittent failures (email verification problems)This incident has been resolved. All email sending has returned to normal. At this time, if you have adjusted email verification settings previously, you may reset to regular email verification requirements now. Thank…2h 50mResolved
Aug 12, 2026Software DeploymentThe scheduled maintenance has been completed.1h 0mScheduled
Aug 7, 2026Reports of Indego & Metro Bike Share App / Bike Availability DiscrepanciesThis incident has been resolved and the data for the non BCycle Admin ops tools and apps are showing accurate data.3h 27mResolved
Aug 6, 2026Software DeploymentThe scheduled maintenance has been completed.1h 0mScheduled
Jul 25, 2026Increased Checkout Failures in IndegoRemote restarts of 1.0 and 2.0 kiosks have resolve this issue.62h 21mResolved
Jul 23, 2026LAX Tenant Service OutageAll systems are now operational. Microsoft rolled back the breaking change from earlier in the day and the system has recovered.3h 37mResolved
Jul 9, 2026Sprint 43 DeploymentThe scheduled maintenance has been completed.1h 0mScheduled
Jun 30, 2026PHL Admin User Grid Profile CrashesThis incident has been resolved.3h 5mResolved
Jun 30, 2026Sprint 42 DeploymentThe scheduled maintenance has been completed.1h 0mScheduled
Jun 24, 2026Zendesk Login IssuesThis incident has been resolved. The Zendesk help center link in Admin is working again. Please feel free to reach out to us at support@revbts.zendesk.com if you have any issues.2h 12mResolved
Jun 11, 2026Sprint 41 DeploymentThe scheduled maintenance has been completed.1h 0mScheduled
Jun 4, 2026Hot Fix DeploymentThe scheduled maintenance has been completed.30 minScheduled
Jun 3, 2026Issue with Payment ProcessingThis incident has been resolved. Automatic app updates to version 5.10.3 will continue to rollout from the app stores in the coming days. Please continue to advise users to update to app version 5.10.3 if they are…45h 24mResolved
Jun 1, 2026BCycle Mobile App - Multiple Accounts Across ProgramsThis incident has been resolved.72h 1mResolved
May 19, 2026Mid-Sprint 40 DeploymentThe scheduled maintenance has been completed.1h 0mScheduled
May 4, 2026Unable to re-image kiosk clientKiosk client imaging functionality has been restored to normal operating standards. Ubuntu service dependencies have been restored to normal functionality and we have confirmed that the re-imaging and installation…68h 37mResolved
Apr 16, 2026Sprint 37 DeploymentThe scheduled maintenance has been completed.1h 0mScheduled
Apr 2, 2026Sprint 36 DeploymentThe scheduled maintenance has been completed.1h 0mScheduled
Mar 5, 2026Sprint 34 DeploymentThe scheduled maintenance has been completed.1h 0mScheduled
Feb 19, 2026Mobile App Intermittent CrashesThis incident has been resolved.1h 18mResolved
Feb 19, 2026Sprint 33 DeploymentThe scheduled maintenance has been completed.1h 0mScheduled
Feb 5, 2026Sprint 31 & 32 DeploymentThe scheduled maintenance has been completed.1h 0mScheduled
Jan 28, 2026Reported Issues in AdminThis incident has been resolved.2h 15mResolved
Jan 14, 2026Refresh issue for reporting dataReports are now refreshing at their usual cadence. Please submit a Zendesk ticket with any ongoing concerns. Thank you!183h 21mResolved
Jan 7, 2026Sprint 27-30 DeploymentThe scheduled maintenance has been completed.1h 0mScheduled
Nov 20, 2025LA Server MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Nov 18, 2025Admin grid pages not loadingThe Cloudflare issue is now resolved and no longer affecting Admin loading in new sessions. If you are still experiencing issues with grid pages in Admin, we recommend you clear your browser's cache and reload the admin…41 minResolved

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How to Read This BCycle Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before BCycle acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single BCycle outage in this window ran 7d 15h, against a mean recovery of 14h 59m. If you depend on BCycle in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.