Benevity Outage History

55 incidents recorded over the last 365 days, 22 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Benevity status100.00% uptime history

Every Recorded Benevity Incident

Benevity incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 17, 2026Benevity Scheduled Maintenance for the Managed File Transfer (MFT) serviceA maintenance window will be taking place on Monday November 16th, 2026 starting at 23:00 Mountain Time. The Benevity Managed File Transfer (MFT) service will be unavailable during the maintenance window.1h 0mScheduled
Nov 16, 2026Grants Essential Reporting Maintenance WindowA maintenance window for Grants Essential will occur on Sunday November 15th, 2026 starting at 23:00 Mountain Time. The reporting functionality (Crystal Reports) for the service will be unavailable during this…1h 0mScheduled
Nov 8, 2026Benevity Scheduled Maintenance for Donate and Volunteering, Community Investment, Platform and CausesA maintenance window will be taking place Saturday November 7th, 2026 starting at 6:00 PM Mountain Time. All services will be unavailable while we update our products and systems during this release window.6h 0mScheduled
Nov 6, 2026Benevity Scheduled Maintenance for Staging / Sandbox EnvironmentsA maintenance window will be taking place Friday November 6th, 2026 starting at 14:00 Mountain Time. All Benevity client staging / sandbox services will be unavailable while we update our products and systems during…6h 0mScheduled
Oct 22, 2026Response to PHP security vulnerabilitiesResolved. All affected Benevity components have been updated to address CVE-2026-109618 and CVE-2026-109619. We found no evidence that any Benevity system or client data was compromised, and no action is required from…2h 55mResolved
Oct 20, 2026Benevity Scheduled Maintenance for the Managed File Transfer (MFT) serviceScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Oct 19, 2026Grants Essential Reporting Maintenance WindowScheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 29, 2026Benevity Scheduled Maintenance for Grants AdvancedThe scheduled maintenance has been completed.2h 0mScheduled
Sep 21, 2026Grants Essential Reporting Maintenance WindowThe scheduled maintenance has been completed.1h 0mScheduled
Sep 15, 2026Benevity Scheduled Maintenance for the Managed File Transfer (MFT) serviceThe scheduled maintenance has been completed.1h 0mScheduled
Sep 13, 2026Benevity Scheduled Maintenance for Donate and Volunteering, Community Investment, Platform and CausesThe scheduled maintenance has been completed.8h 0mScheduled
Sep 11, 2026Benevity Scheduled Maintenance for Staging / Sandbox EnvironmentsThe scheduled maintenance has been completed.6h 0mScheduled
Sep 10, 2026Employees are unable to upload receipts for match requestsThe issue affecting receipt uploads on Request a Match has been fully resolved, and our team has taken all necessary steps to prevent this from happening again in the future. We apologize for any inconvenience this may…37 minResolved
Aug 29, 2026Benevity Scheduled Maintenance for Donate and Volunteering, Community Investment, Platform and CausesThe scheduled maintenance has been completed.6h 0mScheduled
Aug 28, 2026Benevity Scheduled Maintenance for Staging / Sandbox EnvironmentsThe scheduled maintenance has been completed.6h 0mScheduled
Aug 24, 2026Grants Essential (formerly Benevity Grants) tenants may be experiencing some service degradation related to emailsThis incident has been resolved.3h 41mResolved
Aug 18, 2026Benevity Scheduled Maintenance for the Managed File Transfer (MFT) serviceThe scheduled maintenance has been completed.1h 0mScheduled
Aug 17, 2026Grants Essential Reporting Maintenance WindowThe scheduled maintenance has been completed.1h 0mScheduled
Aug 15, 2026Benevity Scheduled MaintenanceThe scheduled maintenance has been completed.4h 0mScheduled
Aug 13, 2026Versaic Program Overview Proposal Links Return 404 Not Found in ProductionThe issue affecting proposal lists in the Versaic Client Portal has been resolved. Normal functionality has been restored. We apologize for any disruption this caused.95h 13mResolved
Aug 7, 2026Client Staging MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Aug 7, 2026Client Staging MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Aug 6, 2026Upon logging in via SSO, the system might incorrectly prompts the user for a password reset and their old password, blocking the login flow.Confirmed and communicated mitigation. Incident resolved.33 minResolved
Jul 28, 2026Match Assurance AI Validation DegradationThis incident has been resolved.1h 55mResolved
Jul 25, 2026Benevity Scheduled Maintenance for Donate and Volunteering, Community Investment, Platform and CausesThe scheduled maintenance has been completed.6h 0mScheduled
Jul 24, 2026Benevity Scheduled Maintenance for Staging / Sandbox EnvironmentsThe scheduled maintenance has been completed.6h 0mScheduled
Jul 21, 2026Benevity Scheduled Maintenance for the Managed File Transfer (MFT) serviceThe scheduled maintenance has been completed.1h 0mScheduled
Jul 20, 2026Grants Essential Reporting Maintenance WindowThe scheduled maintenance has been completed.1h 0mScheduled
Jul 6, 2026External Match Request AI uploaderWe've resolved the issue that caused file uploads to fail for money donations using AI-assisted matching. We've confirmed uploads are working as expected and restored AI matching for all clients.2h 49mResolved
Jun 26, 2026Client Staging Site MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Jun 25, 2026Grants Essential Degraded PerformanceThis incident has been resolved.22h 48mResolved
Jun 25, 2026Grants Essential Performance DegradedThis incident has been resolved.4h 1mResolved
Jun 22, 2026Staging MaintenanceThe scheduled maintenance has been completed.7h 0mScheduled
Jun 17, 2026Mailbox grid view proposal export experiencing issuesThe issue affecting proposal exports from mailbox grid view for Grants Advanced clients using Cause search has been resolved. An update was released on Monday, June 22, 2026 and exports are now functioning as expected…118h 31mResolved
Jun 16, 2026Benevity Scheduled Maintenance for the Managed File Transfer (MFT) serviceThe scheduled maintenance has been completed.1h 0mScheduled
Jun 15, 2026Grants Essential Reporting Maintenance WindowThe scheduled maintenance has been completed.1h 0mScheduled
Jun 7, 2026Benevity Scheduled Maintenance for Donate and Volunteering, Community Investment, Platform and CausesThe scheduled maintenance has been completed.6h 0mScheduled
Jun 5, 2026Benevity Scheduled Maintenance for Staging / Sandbox EnvironmentsThe scheduled maintenance has been completed.6h 0mScheduled
May 8, 2026Benevity Scheduled Maintenance for the Managed File Transfer (MFT) service (out of band security patching)The scheduled maintenance has been completed.1h 0mScheduled
Apr 26, 2026Benevity Scheduled Maintenance for Donate and Volunteering, Community Investment, Platform and CausesThe scheduled maintenance has been completed.6h 0mScheduled
Apr 24, 2026Benevity Scheduled Maintenance for Staging / Sandbox EnvironmentsThe scheduled maintenance has been completed.6h 0mScheduled
Apr 21, 2026Benevity Scheduled Maintenance for the Managed File Transfer (MFT) serviceThe scheduled maintenance has been completed.1h 0mScheduled
Apr 20, 2026Grants Essential Reporting Maintenance WindowThe scheduled maintenance has been completed.1h 0mScheduled
Apr 15, 2026Alaya Email Services UnavailableThis incident has now been resolved.3h 36mResolved
Apr 8, 2026Versaic Payments are Experiencing Technical DifficultiesThis incident has been resolved.1680h 44mResolved
Mar 31, 2026Versaic Production site experiencing slow performanceThis incident has been resolved.140h 33mResolved
Mar 18, 2026Versaic Production site experiencing slow performanceThis incident has been resolved.19h 46mResolved
Mar 18, 2026Causes Portal - Okta Login and Password Reset IssuesThe incident has been resolved. We apologize for any inconvenience this may have caused.50h 46mResolved
Feb 10, 2026Donate and Volunteering intermittently not loadingOur cloud provider's services have fully recovered, and our sites are fully operational. Thank you for your patience and understanding.1h 28mResolved
Feb 9, 2026Versaic: Direct Page Navigation Feature Temporarily DisabledThis incident has been resolved.217h 25mResolved
Feb 2, 2026Forms are not populating computed fields (Smart Expressions)The issue affecting forms not populating computed values properly has been fully resolved, and our team has taken all necessary steps to prevent this from happening again in the future. We apologize for any…21h 41mResolved
Feb 1, 2026MFT Folder Clean Up Impacted Payroll Files for Some Clients## Summary Between December 15 and December 17, 2025, an incident occurred on our Managed File Transfer \(MFT\) system that resulted in the accidental deletion of critical payroll folder structures. This impacted two…0 minResolved
Dec 11, 2025Grants Advanced Mail OutageThis incident has been resolved.10 minResolved
Nov 18, 2025Authentication errors for some API ClientsThis incident has been resolved.22h 52mResolved
Nov 18, 2025Payment processor outageThis incident is now resolved.9h 54mResolved

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How to Read This Benevity Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Benevity acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Benevity outage in this window ran 70d, against a mean recovery of 1d 21h. If you depend on Benevity in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.