BigCommerce Outage History

85 incidents recorded over the last 365 days, 85 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live BigCommerce status99.64% uptime history

Every Recorded BigCommerce Incident

BigCommerce incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 4, 2026Some products are not searchable in StorefrontThe issue causing some storefront searches to return incorrect results, including missing products and unexpected in-stock filtering, has been resolved. A fix has been rolled out and search results should now be…1h 51mResolved
Oct 28, 2026High Rate of Cloudflare Challenge PagesThis incident has been resolved.43h 17mResolved
Oct 27, 2026Degraded search availability across the platformThis incident has been resolved. All services are operational.1h 5mResolved
Oct 27, 2026Bolt payments are currently failingThis incident has been resolved.2h 11mResolved
Oct 26, 2026Some Android shoppers on headless storefronts may be unable to reach checkoutThis incident has been resolved.2h 10mResolved
Oct 24, 2026Search availability reduced and latency increasedThis incident has been resolved.3h 12mResolved
Oct 24, 2026Delays in Real-Time Event ProcessingThis incident has been resolved.14 minResolved
Oct 22, 2026Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of storesThis incident has now been resolved7h 32mResolved
Oct 20, 2026Search Indexing Delays Affecting a Subset of US StoresThis incident has been resolved.1h 10mResolved
Oct 15, 2026Delayed product updates in storefront searchCommerce engineers identified and mitigated an issue where a backlog of CRUD operations in entities delayed changes from appearing in storefront for up to 32 minutes . Between approximately 4:15 PM and 5:00 PM CT…0 minResolved
Oct 14, 2026Delayed Data in Analytics ReportsThis incident has been resolved.1h 29mResolved
Oct 14, 2026Some storefront searches returning incomplete resultsA fix has been deployed and storefront search results are back to normal.1h 29mResolved
Oct 14, 2026Storefront Search Stability Issues for Subset of US StoresThis incident has been resolved.33 minResolved
Oct 14, 2026Storefront Search Stability Issues for Subset of US StoresThis incident has been resolved.28 minResolved
Oct 12, 2026Аn issue with Management API requests to add products to cartsThis incident has been resolved.59 minResolved
Oct 12, 2026Slow response times on some requestsThis incident has been resolved.41 minResolved
Oct 8, 2026Storefront Search IssuesThis incident has been resolved.0 minResolved
Oct 5, 2026QuickBooks Payments stores cannot transactincident resolved, merchants can disconnect and reconnect their quickbooks now2h 25mResolved
Oct 5, 2026Search is returning server errors for a subset of storesThis incident has been resolved.2h 30mResolved
Oct 2, 2026Intermittent Availability Issues in AustraliaThis incident has been resolved.3h 12mResolved
Oct 1, 2026Search is degraded on a subset of storesCommerce engineers identified the cause of search degradation on a subset or stores and have mitigated the issue.0 minResolved
Sep 27, 2026Partial search unavailabilityThis incident has been resolved.41 minResolved
Sep 26, 2026Partial search unavailabilitySearch availability is back to expected thresholds1h 34mResolved
Sep 23, 2026Inaccurate product stock on category pagesThis incident has been resolved.2h 57mResolved
Sep 20, 2026Webhooks DelayThis incident has been resolved.1h 5mResolved
Sep 16, 2026Contact Center System OutageThis incident has been resolved.6h 27mResolved
Sep 14, 2026Unable to export Catalog using Modern Import/ExportThis incident has been resolved.1h 4mResolved
Sep 4, 2026Delayed email delivery to Microsoft-hosted inboxesThis incident has been resolved.3h 23mResolved
Sep 1, 2026Search document updates delays in Control Panel and Storefront experienceThis incident has been resolved.2h 22mResolved
Aug 27, 2026Search document updates delays in Control Panel experience.The issue has been fully mitigated, and users should no longer be affected.28 minResolved
Aug 26, 2026B2B Ninja experiencing degradation in quote functionalityThis incident has been resolved.5h 47mResolved
Aug 26, 2026B2B Ninja Add-To-Quote On Storefront Product Page timeoutsThis incident has been resolved.1h 36mResolved
Aug 25, 2026Single Sign-On (Microsoft) login issue for subset of storesThis incident has been resolved.29 minResolved
Aug 21, 2026Intermittent Availability Issues for Australian-hosted storesThis incident has been resolved.25 minResolved
Aug 13, 2026Elevated Response Times for Australia-hosted storesThis incident has been resolved.30 minResolved
Aug 7, 2026Intermittent Availability IssuesCommerce engineers were alerted to an increase in error rates for a subset of stores starting at 17:49 UTC. Action was taken and error rates returned to normal at 18:05 UTC. All systems are fully operational.13 minResolved
Aug 4, 2026Impossible to vault payment instrument when credit cart option is disabled in the PayPal Commerce and BigCommerce Payments integrationsThe fix for this issue has been deployed to production and PayPal vaulting is working as expected.5h 55mResolved
Jul 28, 2026Unable to Submit Quotes on B2B NinjaThis incident has been resolved.33 minResolved
Jul 23, 2026Stalled catalog import/exportCommerce Engineers identified that additional remediation was required during the monitoring period. The issue affecting Catalog Import/Export for a subset of stores has now been fully resolved, and the system is…11h 30mResolved
Jul 21, 2026Intermittent Availability IssuesCommerce Engineers identified and fixed the root cause of the intermittent errors affecting the control panel. This incident has been resolved.2h 49mResolved
Jul 16, 2026Paypal payment gateway reenabling itself on some checkoutsThis incident has been resolved.4h 30mResolved
Jul 16, 2026Payment issues with Cybersource V2 providerCybersource has mitigated the issue on their end, but monitoring. We are no longer seeing any issues with payment processing9h 53mResolved
Jul 10, 2026Availability IssuesThis incident has been resolved.2h 52mResolved
Jul 9, 2026Issue impacting checkout on a subset of storesThis incident has been resolved.4h 35mResolved
Jul 8, 2026Unexpected Staff Action LogsWe identified an issue where a subset of stores may see unexpected Staff Action Log entries generated by an API-driven background process. These entries are display-only logging artifacts and do not reflect staff user…0 minResolved
Jul 6, 2026Issues with B2B EditionThis incident has been resolved.4h 29mResolved
Jul 6, 2026Issue with B2B EditionCommerce engineers have resolved the issue impacting B2B Edition from 4:25 pm UTC to 5:05 pm UTC and all services are fully operational.15 minResolved
Jul 6, 2026Elevated HTTP 500 errorsBetween 10:02 and 10:17 UTC on July 6, there were short periods of increased HTTP 500 errors affecting storefront and API requests.0 minResolved
Jul 3, 2026Elevated error rate on Storefront for a subset of US storesCommerce engineers were alerted into increased error rate for subset of stores in US from 2:00 AM UTC to 3:08 AM UTC. The issue has now been resolved.-3 minResolved
Jul 3, 2026Storefront Availability Issues for Subset of AU StoresThis incident has now been resolved.22 minResolved
Jun 29, 2026B2B Ninja Quote emails are failing to sendThe email issue affecting B2B Ninja is resolved and quotes are sending normally again. Quotes sent during the outage (June 29, 2026, 10:00 PM UTC – July 1, 2026, 6:00 AM UTC) may not have gone out. They appear in the…54h 0mResolved
Jun 24, 2026Search issues for some merchants using custom search integrations such as KlevuThis incident has been resolved.1h 8mResolved
Jun 23, 2026Storefront Search Stability Issues for Subset of US StoresThis incident has been resolved.46 minResolved
Jun 23, 2026Meta API Latency Causing Delayed Meta CAPI Event DeliveryMeta CAPI event delivery has caught up and is no longer delayed. Commerce Engineers will continue monitoring Meta API latency, which remains higher than normal, but event delivery has returned to normal and we are not…39 minResolved
Jun 23, 2026Analytics IncidentCommerce Engineers have identified and resolved an issue that prevented shopper events from being captured between 8:38 PM and 10:20 PM CT. Systems are now functioning normally, and current events are processing…0 minResolved
Jun 18, 2026Storefront Search Issues for Subset of AU StoresThis incident has been resolved.8 minResolved
Jun 17, 2026Card payment issues for Bank of New Zealand provider (3DS)This issue has now been resolved.21 minResolved
Jun 16, 2026Issues changing currency on storefrontsA fix for this issue has been rolled out to all stores.1h 14mResolved
Jun 16, 2026Some exports stallingA fix has been deployed and exports are now completing normally.26 minResolved
Jun 12, 2026Meta Outage Causing Disruption to Meta CAPI IntegrationsThis incident has been resolved.37 minResolved
Jun 11, 2026Storefront Availability Issues for Small Subset of US StoresCommerce engineers were alerted to an increase in error rates for a subset of stores starting at 21:30 UTC. Action was taken and error rates returned to normal at 21:47 UTC. All systems are fully operational.-55 minResolved
Jun 10, 2026Investigating Login Issues for Subset of Shoppers on B2B Catalyst StorefrontsThis incident has been resolved.6h 6mResolved
Jun 10, 2026Elevated errors on a subset of storesBetween 18:30 UTC and 18:41 UTC, some stores experienced elevated HTTP 500 errors on the storefront and API.-36 minResolved
Jun 7, 2026Storefront availability IssuesThis incident has been resolved4h 10mResolved
Jun 5, 2026Temporary Issues with Product Filters for Subset of StoresBetween 2:37p-3:25p UTC a subset of stores may have experienced errors, delays, or missing options when using product filters and category navigation. Commerce Engineers deployed a fix and all storefront navigation and…-138 minResolved
Jun 2, 2026Product details not rendering on some product pagesAt 13:13 UTC Commerce Engineers received reports of product details not rendering properly on some product pages. After investigation the problematic release was identified and reverted, restoring functionality at 13:57…-105 minResolved
May 28, 2026Merchants are unable to completely disable B2B for storeThis incident has been resolved.40 minResolved
May 28, 2026Elevated errors for a subset of storesBetween 08:12 UTC and 08:19 UTC, some stores experienced elevated HTTP 500 errors on the storefront and API.-76 minResolved
May 28, 2026Availability IssuesThis incident has been resolved.5 minResolved
May 27, 2026B2B outbound email delivery issueThis issue has been resolved.1h 25mResolved
May 23, 2026Elevated error rateAt 16:10 UTC on May 23, for a period of 30 seconds, there was an elevated error rate for a subset of stores in the US region. Storefront, Control Panel, and API traffic were affected.-32 minResolved
May 22, 2026Missing Data in Analytics ReportsThis incident has been resolved.0 minResolved
May 21, 2026Missing Data in Analytics ReportsThis incident has been resolved.47 minResolved
May 19, 2026Availability IssuesThis incident has been resolved.4h 21mResolved
May 18, 2026B2B Ninja quotes page appears blankThis incident has been resolved.45 minResolved
May 17, 2026Payment capture failuresA subset of payment capture events were failing for a subset of stores from May 14 @ 10:00 UTC until May 17 @ 14:00 UTC. The root cause has been found and fixed.-5127 minResolved
May 14, 2026Some storefronts using Meta Pixel producing a higher rate of errorsThis incident is resolved.0 minResolved
May 14, 2026Custom Phone Numbers preventing Shoppers from signing upThis incident has been resolved.3h 56mResolved
May 4, 2026Availability IssueCommerce engineers observed an availability issue with a subset of stores beginning at approximately 17:43 UTC, which caused some storefront requests to fail. The issue was resolved at 17:45 AM UTC and all services are…0 minResolved
May 4, 2026Availability IssueCommerce engineers observed an availability issue with a subset of stores beginning at approximately 4:06 PM UTC, which caused some storefront requests to fail. The issue was resolved at 4:08 PM UTC and all services are…0 minResolved
May 1, 2026Some pricing rules not applying as expectedA fix for price modifier rules not applying as expected has been implemented. If you continue to see modifier rules not applying correctly on your store, please contact BigCommerce Support so we can take a closer look.47h 58mResolved
Apr 30, 2026Delayed Data in Analytics ReportsThis incident has been resolved.5h 18mResolved
Apr 28, 2026Intermittent Availability IssueCommerce engineers observed an availability issue with a subset of stores beginning at approximately 00:19 UTC, which caused some storefront requests to fail. The issue was resolved at 00:25 UTC and all services are…0 minResolved
Apr 24, 2026Elevated Response TimesThis incident has been resolved.32 minResolved
Apr 24, 2026Delayed Data in Analytics ReportsThis incident has been resolved.1h 59mResolved

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How to Read This BigCommerce Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before BigCommerce acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single BigCommerce outage in this window ran 2d 6h, against a mean recovery of 3h 46m. If you depend on BigCommerce in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.