BigCommerce logo

Is BigCommerce Down?

SaaSLive status, outages, and incident history

No. BigCommerce is up right now.

Every monitored BigCommerce system is operational as of November 9, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

OperationalChecked just nowLive · every 60s

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Official BigCommerce status page
How we know: the official BigCommerce status page, PulsAPI's own check (every 60 seconds), and outage reports from engineers. How PulsAPI monitoring works

Status report

BigCommerce Status Summary

As of 10:18 UTC on 9 November 2026, BigCommerce is operational. PulsAPI checked BigCommerce's official status page and found 15 of 15 components operational, with no active incidents. Over the last 30 days PulsAPI measured 99.96% uptime for BigCommerce, counting degraded performance as up. The latest incident, "Some products are not searchable in Storefront", was on Nov 4, 2026 and lasted 1h 51m.

Cite as: PulsAPI, “BigCommerce status”, checked 9 November 2026, 10:18 UTC. https://www.pulsapi.com/services/bigcommerce

BigCommerce Component Status

The main BigCommerce systems on this page. All 15 are operational right now.

15operational
3rd Party Services » Avalara
Operational
3rd Party Services » Braintree
Operational
3rd Party Services » Braintree PayPal Processing
Operational

12 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking 3rd Party Services » Stripe, API & Webhooks, B2B Edition » B2B Edition - API, B2B Edition » B2B Edition - Buyers Portal, B2B Edition » B2B Edition - Dashboard, Checkout & Payment Processing, Client Services » Client Portal, Client Services » Support Center, Control Panel, Email, Reporting & Analytics, Storefront.

See all of them free

Component statuses may change independently during partial outages.

Recent BigCommerce Outages & Incidents

Incident history from the official BigCommerce status page, including resolution updates.

Some products are not searchable in StorefrontResolved Nov 4, 2026 · 1h 51mResolved

The issue causing some storefront searches to return incorrect results, including missing products and unexpected in-stock filtering, has been resolved. A fix has been rolled out and search results should now be returning to normal. --- [2026-11-04T13:12:03.378-06:00] (identified) The cause of some storefront searches returning incorrect results, including missing products and unexpected in-stock filtering, has been identified. Our engineers are actively working on a resolution. We will post another update as soon as it is in place. --- [2026-11-04T12:41:06.630-06:00] (investigating) The issue causing some storefront searches to return incorrect results, including missing products and unexpected in-stock filtering. Our engineers are investigating the cause.

High Rate of Cloudflare Challenge PagesResolved Oct 28, 2026 · 43h 17mResolved

This incident has been resolved. --- [2026-10-27T22:11:29.855-05:00] (monitoring) The BigCommerce platform is currently experiencing an abnormally high volume of automated traffic being directed at stores. The engineering team has deployed a number of security rules to mitigate this traffic and to ensure reliability and performance of the platform is maintained. During this time merchants and shoppers may be presented with a Cloudflare challenge page as they navigate the store, which verifies they are a human user. The engineering team is continuing to refine the rules and and working to reduce frequency of these interruptions. We are also working closely with our vendor to further mitigate and improve the automatic classification of traffic. If you are experiencing issues managing your store through the Control Panel or API, we advise you to reach out the BigCommerce Support team for further assistance.

Degraded search availability across the platformResolved Oct 27, 2026 · 1h 5mResolved

This incident has been resolved. All services are operational. --- [2026-10-27T17:23:02.816-05:00] (monitoring) A fix has been implemented and we're monitoring the result. --- [2026-10-27T16:23:23.329-05:00] (investigating) We are currently experiencing degraded availability of Search across the platform. Some shoppers may see errors (HTTP 500) instead of search results. Our engineering team is actively investigating the cause.

BigCommerce Uptime History

Daily uptime recorded by PulsAPI over the last 90 days, with the days that carried a BigCommerce incident marked. Each day is measured from our own checks, so the record continues even when the vendor publishes nothing.

Uptime history91 days observed
Aug 1199.64% average · 17 days with incidentsNov 9

Going further back: BigCommerce uptime by month and every recorded BigCommerce outage.

Live BigCommerce Outage Reports

Problems reported by engineers using BigCommerce. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No BigCommerce problems reported yet.

Something wrong with BigCommerce on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About BigCommerce

BigCommerce publishes a public status page at status.bigcommerce.com covering 18 components, including API & Webhooks, Client Portal and Avalara. PulsAPI tracks BigCommerce outages, degraded performance and incident history in real time, alongside the rest of your SaaS stack.

Over the past 30 days, PulsAPI has measured BigCommerce uptime at 99.96%. Response times, incident history, and SLA tracking for BigCommerce are available on the PulsAPI dashboard.

BigCommerce Status FAQ

Is BigCommerce down right now?

The verdict at the top of this page comes from the latest poll of the official BigCommerce status feed and refreshes automatically, so you are not looking at a stale cached answer. PulsAPI re-checks it every 60 seconds.

What should I do if BigCommerce is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until BigCommerce recovers.

How do I check BigCommerce uptime history?

PulsAPI tracks BigCommerce uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is 99.96%. The 90-day uptime strip on this page is public: no account needed. A free account adds alerts whenever BigCommerce changes state, plus 15 days of incident detail; Pro extends that to 90 days and Business to 13 months.

How fast does PulsAPI detect BigCommerce outages?

PulsAPI reads the official BigCommerce status page. PulsAPI re-checks it every 60 seconds. Alerts reach Slack, Discord, Microsoft Teams, PagerDuty, or email once a change has held for 5 minutes, so a one-minute blip does not page you.

Does PulsAPI track individual BigCommerce components?

Yes. PulsAPI monitors 15 individual BigCommerce components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when BigCommerce goes down?

Yes. Create a free account and subscribe to BigCommerce: the free plan covers three services with unlimited email alerts and no monthly notification cap. Paid plans lift the monitor limit entirely (Pro and above do not meter how many vendors you watch) and route the same alerts into Slack, Discord, Microsoft Teams, PagerDuty and webhooks.

How do I report an issue with BigCommerce to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot BigCommerce problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor BigCommerce?

Yes. The free plan covers 3 monitored services with unlimited email alerts, permanently, so BigCommerce plus two more costs nothing. Every new account also opens with a 30-day Business trial (unlimited monitors, Slack alerts, SLA reporting) with no credit card.

Track BigCommerce with the rest of your stack

2660+ vendors in one dashboard, and an email the moment any of them changes state. Three free, and no monitor limit at all from $29/mo, unlike the alternatives, which keep charging by the monitor.

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