BigPanda Outage History

36 incidents recorded over the last 365 days, 15 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live BigPanda status100.00% uptime history

Every Recorded BigPanda Incident

BigPanda incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 21, 2026Alert Enrichment LatencyThis incident has been resolved.1h 55mResolved
Sep 17, 2026Outbound DelaysThis incident has been resolved.41 minResolved
Sep 7, 2026BigPanda Maintenance: General Infrastructure MaintenanceThe scheduled maintenance has been completed.391h 0mScheduled
Aug 11, 2026Incidents Not Appearing in Incident FeedThis incident has been resolved.39 minResolved
Aug 7, 2026Unified Analytics and UDC Downstream DelaysThis incident has been resolved.26h 36mResolved
Aug 2, 2026BigPanda Maintenance: Domain Name System upgrade- prod-us-west-1The scheduled maintenance has been completed.2h 0mScheduled
Jul 29, 2026BigPanda Maintenance: Biggy Version 3 RolloutThe scheduled maintenance has been completed.4h 0mScheduled
Jul 22, 2026BigPanda OIM Processing Errors (US)The incident has been resolved. Systems are functioning nominally.32 minResolved
Jul 20, 2026BigPanda Maintenance: Caching Infrastructure UpgradeThe scheduled maintenance has been completed.3h 0mScheduled
Jul 15, 2026Big Panda Console Incident Search misbehaving- Prod Us-West-1Our team has resolved the incident, and all services have returned to normal operation. We apologize for any inconvenience this may have caused. If you continue to experience any issues, please reach out to us via our…11h 54mResolved
Jul 12, 2026Issues updating Incident TagsThis incident has been resolved.3h 1mResolved
Jul 12, 2026BigPanda Maintenance: Infrastructure Node Pool Reconfiguration — prod-us-west-1The scheduled maintenance has been completed.4h 0mScheduled
Jul 12, 2026BigPanda Maintenance: Enable RBACThe scheduled maintenance has been completed.2h 0mScheduled
Jul 12, 2026BigPanda Maintenance: Migrate EKS worker nodes to AL2023 — prod-us-west-1The scheduled maintenance has been completed.10h 0mScheduled
Jul 7, 2026BigPanda Maintenance: Caching Infrastructure UpgradeThe scheduled maintenance has been completed.3h 0mScheduled
Jul 5, 2026BigPanda Maintenance: Enable RBAC Phase 1The scheduled maintenance has been completed.2h 0mScheduled
Jun 24, 2026Biggy LoginThis incident has been resolved.27 minResolved
Jun 24, 2026BigPanda Maintenance: Migrate biggy.ioThe scheduled maintenance has been completed.4h 0mScheduled
Jun 7, 2026BigPanda Maintenance: AI Gateway & Cloud InfraThe scheduled maintenance has been completed.3h 0mScheduled
Jun 3, 2026API Service DisruptionThis incident has been resolved.1h 7mResolved
Apr 30, 2026Biggy Web Application UI - Degraded PerformanceThis incident has been resolved.1h 35mResolved
Apr 26, 2026BigPanda Maintenance: Upgrading Mongo to Geo ClusterThe scheduled maintenance has been completed.3h 0mScheduled
Apr 8, 2026Intermittent UI LatencyThis incident has been resolved.31 minResolved
Mar 29, 2026BigPanda Maintenance: Alert Enrichment Service Update (Non-Production)The scheduled maintenance has been completed.4h 0mScheduled
Mar 24, 2026Biggy Call Transcription experiencing issuesThis incident has been resolved.3h 10mResolved
Mar 24, 2026Platform Maintenance - Cleanup of unused ResourcesThe scheduled maintenance has been completed.4h 0mScheduled
Mar 22, 2026AWS Infrastructure Upgrade: Prod-US-West-1The scheduled maintenance has been completed.4h 0mScheduled
Mar 22, 2026prod-us-west-1: Migrate Platform Databases to Multi-Region ClustersThe scheduled maintenance has been completed.3h 0mScheduled
Feb 22, 2026Upgrading Notification and Outbound State services clientThe scheduled maintenance has been completed.2h 0mScheduled
Feb 22, 2026Updating Datadog Application Performance MonitoringThe scheduled maintenance has been completed.4h 0mScheduled
Feb 9, 2026Latency in Alert Enrichment servicesThis incident has been resolved.2h 46mResolved
Jan 25, 2026BigPanda Infrastructure MaintenanceThe scheduled maintenance has been completed.10h 0mScheduled
Jan 18, 2026UI Infrastructure UpdateThe scheduled maintenance has been completed.4h 0mScheduled
Jan 18, 2026Services User Credentials UpdateThe scheduled maintenance has been completed.5h 0mScheduled
Nov 18, 2025CloudFlare Outage Affecting ServicesThis incident has been resolved.1h 29mResolved
Nov 6, 2025BigPanda -Outbound Sharing LatenciesThis incident has been resolved.47 minResolved

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How to Read This BigPanda Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before BigPanda acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single BigPanda outage in this window ran 16d 7h, against a mean recovery of 14h 40m. If you depend on BigPanda in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.