Is BlackLine Down?

BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused. --- [2026-11-04T01:35:40.481Z] (monitoring) The BlackLine team have investigated and addressed the issue. The Sandbox Self-Service Refresh in the NA3 environment should now function normally. We'll continue to monitor. --- [2026-11-04T13:51:57.596Z] (investigating) Some customers are currently experiencing issues when using Sandbox Self-Service Refresh in the NA3 environment. The BlackLine team is actively investigating the issue and working toward a resolution. We will continue to provide regular updates on this page as more information becomes available until the issue is fully resolved

BlackLine has confirmed that the service is fully operational and all systems are stable and healthy. We apologize for any inconvenience this issue may have caused. --- [2026-10-30T17:48:55.620Z] (monitoring) We are continuing to monitor for any further issues. --- [2026-10-30T17:48:15.906Z] (monitoring) BlackLine has deployed a fix to the database node in the EU3-G17 sandbox environment, and all systems are now stable and healthy. Users should be able to resume normal activities without further disconnections or UI disruptions. We will continue to monitor the environment to ensure ongoing stability and prevent further issues. --- [2026-10-30T17:10:13.856Z] (identified) A technical issue occurred on a database node in the EU3-G17 sandbox environment, which resulted in users being logged out of the system BlackLine is aware of the issue, and our technical teams are actively working to restore stability. While remediation efforts are ongoing, users may experience intermittent disconnections or UI disruptions.

BlackLine has confirmed that the service is fully operational and all systems are stable and healthy. We apologize for any inconvenience this issue may have caused. --- [2026-10-27T17:11:55.243Z] (monitoring) BlackLine has deployed a fix to the database node in the US-G03 environment, and all systems are now stable and healthy. Users should be able to resume normal activities without further disconnections or UI disruptions. We will continue to monitor the environment to ensure ongoing stability and prevent further issues. --- [2026-10-27T16:35:43.010Z] (identified) A technical issue occurred on a database node in the US-G03 environment which resulted in users being logged out of the system. BlackLine is aware of the issue, and our technical teams are actively working to restore stability. While remediation efforts are ongoing, users may experience intermittent disconnections or UI disruptions.

BlackLine's 2026-Nov Deployment (7.52.1) will be deployed to Sandbox environments beginning at the following times: UTC: Tuesday, 10 November at 7:00 pm Jobs submitted at the start of the release window will be held in the queue until the release has completed. BlackLine applications will be unavailable until the closure of the trust window. Users with active sessions will be redirected to the login page at the transition of services. You can find the release notes in the BlackLine Community by hovering over the Product menu in the top navigation bar, selecting Product Documentation, and then clicking BlackLine release notes.

BlackLine will be performing security maintenance on Sandbox infrastructure in all regions. No downtime is expected. In the unlikely event of an issue, users may experience brief intermittent errors in Sandbox during their region’s window. We will update this notice once maintenance is complete.