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Is HotDoc Down?

SaaSLive status, outages, and incident history

No. HotDoc is up right now.

Every monitored HotDoc system is operational as of August 11, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

OperationalChecked 45m agoLive, rechecked every 60s
Start monitoring HotDocOfficial HotDoc status page
How we know: the official HotDoc status page, PulsAPI's own check every 60 seconds, and outage reports from engineers. How PulsAPI monitoring works

HotDoc Component Status

The main HotDoc systems on this page. All 20 are operational right now.

20operational
Other Services » AWS apigateway-ap-southeast-2
Operational
Other Services » AWS autoscaling-ap-southeast-2
Operational
Other Services » AWS ecr-ap-southeast-2
Operational

17 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking Other Services » AWS eks-ap-southeast-2, Other Services » AWS elasticache-ap-southeast-2, Other Services » AWS guardduty-ap-southeast-2, Other Services » AWS lambda-ap-southeast-2, Other Services » AWS rds-ap-southeast-2, Other Services » AWS s3-ap-southeast-2, Other Services » AWS secretsmanager-ap-southeast-2, Other Services » AWS securityhub-ap-southeast-2, Other Services » AWS sns-ap-southeast-2, Other Services » AWS sqs-ap-southeast-2, Other Services » AWS sso-ap-southeast-2, Other Services » AWS transfer-ap-southeast-2, and 5 more.

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Component statuses may change independently during partial outages.

Recent HotDoc Outages & Incidents

Incident history from the official HotDoc status page, including resolution updates.

Uptime history4 days observed
Aug 8100.00% averageAug 11
Degraded performance impacting Payment collection.Resolved May 18, 2026 · 3h 53mResolved

We can confirm that this issue is now resolved. Both the Payments feature and Telehealth On Demand are back online now. --- [2026-05-18T16:20:36.586+10:00] (monitoring) We have now deployed a fix to address the payments collections processing delays. We are now monitoring the result of the fix. Telehealth On Demand is back online now. --- [2026-05-19T14:17:44.850+10:00] (investigating) We are currently investigating an issue causing degraded performance across the HotDoc platform. And we're aware that is impacting the ability to take payments for patient appointments with payment collection potentially delayed. As a result of this issue, it is impacting Telehealth On-Demand (TOD) appointments are also failing. As a result we have temporarily disabled TOD appointments. Our engineering team is actively working on a resolution. We will provide further updates as our investigation progresses.

Live HotDoc Outage Reports

Problems reported by engineers using HotDoc. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No HotDoc problems reported yet.

Something wrong with HotDoc on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About HotDoc

HotDoc exposes 23 monitored components on its status page at status.hotdoc.com.au — hotdoc.com.au, AWS apigateway-ap-southeast-2 and Sidebar among them. Follow HotDoc downtime, degraded performance and resolved incidents here, with uptime history alongside your other SaaS services.

Over the past 30 days, PulsAPI has measured HotDoc uptime at 100.00%. Response times, incident history, and SLA tracking for HotDoc are available on the PulsAPI dashboard.

HotDoc Status FAQ

Is HotDoc down right now?

PulsAPI checks HotDoc every 60 seconds. The verdict at the top of this page comes from the latest poll of the official HotDoc status feed and refreshes automatically, so you are not looking at a stale cached answer.

What should I do if HotDoc is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until HotDoc recovers.

How do I check HotDoc uptime history?

PulsAPI tracks HotDoc uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is 100.00%. A free PulsAPI account unlocks the full 90-day SLA history and incident timeline for HotDoc.

How fast does PulsAPI detect HotDoc outages?

PulsAPI polls the official HotDoc status page every 60 seconds and usually delivers alerts to Slack, Discord, Microsoft Teams, PagerDuty, or email in under 4 seconds after detection. That is often faster than someone on your team notices on their own.

Does PulsAPI track individual HotDoc components?

Yes. PulsAPI monitors 20 individual HotDoc components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when HotDoc goes down?

Yes. Create a PulsAPI account and subscribe to HotDoc. Email alerts are included on the free Starter plan. Paid plans add Slack, Discord, Microsoft Teams, PagerDuty, and webhooks whenever HotDoc status changes.

How do I report an issue with HotDoc to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot HotDoc problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor HotDoc?

Yes. PulsAPI's Starter plan includes up to 10 monitored services with email alerts, and the 30-day free trial requires no credit card. You can monitor HotDoc alongside up to 9 other services at pulsapi.com/signup.

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