BlueMatrix Outage History

21 incidents recorded over the last 365 days, 18 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live BlueMatrix status100.00% uptime history

Every Recorded BlueMatrix Incident

BlueMatrix incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 30, 2026Creator OutageThe issue has been resolved, and systems are operating normally. A root cause analysis (RCA) will be provided as soon as possible. Thank you for your patience while we worked to restore service.2h 10mResolved
Oct 23, 2026Support Service Disruption | Alternative Support Engagement ProcessSalesforce has resolved the service disruption affecting access to its platform. The incident was caused by a mismatch between a recent application update and a database change, which prevented affected users from…4h 52mResolved
Oct 22, 2026BlueMatrix Applications UnreachableWe received reports that some clients were unable to access BlueMatrix services between approximately 6:42 - 6:52 AM Eastern Time. BlueMatrix monitoring and investigation shows our applications were up and running…-40 minResolved
Oct 20, 2026Creator IssueThe service availability is stable with no further indication of issues.1h 33mResolved
Oct 14, 2026Partial Creator OutageThe service availability is stable with no further indication of issues.3h 32mResolved
Sep 26, 2026Scheduled Maintenance - AMS Data CenterThe scheduled maintenance has been completed.12h 0mScheduled
Sep 19, 2026Scheduled Maintenance - NJ Data CenterWe will be undergoing scheduled maintenance during this time.7h 0mScheduled
Sep 19, 2026Scheduled maintenance - NJ Data CenterThe scheduled maintenance has been completed.7h 0mScheduled
Sep 18, 2026Partial Creator OutageThe service availability is stable with no further indication of issues.23 minResolved
Sep 16, 2026Temporary Support Process During Salesforce Service DisruptionSalesforce has confirmed that the service disruption has been resolved, and our case management services are operating normally. Clients should continue to use the BlueMatrix Resource Centre to contact us regarding all…21h 53mResolved
Sep 12, 2026Extended MaintenanceThe issue has been resolved. Thank you for your patience.49 minResolved
Sep 8, 2026Document Rendering & Publishing DelaysBlueMatrix technicians have confirmed that the fix for this issue is fully deployed across all servers and document loading and publishing have returned to normal. This incident is now resolved. Thank you for your…23h 15mResolved
Jul 30, 2026Partial Creator OutageThis incident has been resolved.30 minResolved
Jun 12, 2026BMLive DownThis incident has been resolved.6h 10mResolved
Jun 8, 2026Production Upload API IssueEngineering has deployed a fix for the issue affecting API upload requests and issuer detail retrieval requests to Production. Following deployment on Wednesday, the fix has been monitored closely and has successfully…95h 49mResolved
Jun 8, 2026Analyzer Data Sync IssueAfter a period of monitoring, we are closing this incident. An RCA will be provided in the coming days. Please reach out to your Relationship Manager if you have any concerns.3h 33mResolved
Jun 2, 2026Converter IssueBlueMatrix technicians have resolved the issues with the converter machines and service is now running as normal. We are currently writing the Root Cause Analysis for the incident and will send it out as soon as it's…14h 33mResolved
Apr 8, 2026Excel addin providing error messageAfter a period of monitoring, we are closing this incident. An RCA will be provided in the coming days but please reach out to your Relationship Manager if you have any other concerns. Thanks from the BlueMatrix Team3h 9mResolved
Mar 23, 2026Storage performance degradationDear Clients, Following a period of monitoring, we are closing this incident. A Root Cause Analysis (RCA) will be shared with you in the coming days. If you have any further questions or concerns, please do not…8h 18mResolved
Jan 7, 2026Analyzer Performance DegradationFollowing a period of monitoring, we are closing this incident. A Root Cause Analysis (RCA) will be shared with you in the coming days. If you have any further questions or concerns, please contact your Account Team.191h 29mResolved
Dec 8, 2025Pdf converter is not attaching files to documentDear Clients, This incident has now been formally marked as resolved. The underlying issue was fully addressed at the time of the original fix, and no further problems have been observed since. This update is being…2053h 44mResolved

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How to Read This BlueMatrix Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before BlueMatrix acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single BlueMatrix outage in this window ran 85d 13h, against a mean recovery of 5d 3h. If you depend on BlueMatrix in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.