Is BlueMatrix Down?

Creator became temporarily unavailable for some clients from approximately 5:22 PM - 5:33 PM Eastern. Service has now been restored.

The issue has been resolved, and systems are operating normally. A root cause analysis (RCA) will be provided as soon as possible. Thank you for your patience while we worked to restore service. --- [2026-10-30T21:09:17.335Z] (monitoring) Services were restored as of approximately 4:45 p.m. ET, and systems are operating normally. We continue to monitor performance and will provide a follow-up update and root cause analysis once our assessment is complete. Thank you for your patience. --- [2026-10-30T20:29:44.507Z] (identified) We’ll need to restart the affected services to resolve the slowness. You may experience a brief interruption while the restart is completed. --- [2026-10-30T19:59:22.285Z] (investigating) BlueMatrix technicians have identified and resolved the issue, and all services have been restored. We are actively monitoring to ensure ongoing stability. --- [2026-10-30T19:54:26.025Z] (investigating) BlueMatrix technicians are actively investigating the cause of performance issues affecting Creator. Updates will be provided here as more information becomes available. --- [2026-10-30T19:23:35.370Z] (investigating) BlueMatrix technicians are actively investigating the cause of performance issues affecting Creator. Updates will be provided here as more information becomes available.

Salesforce has resolved the service disruption affecting access to its platform. The incident was caused by a mismatch between a recent application update and a database change, which prevented affected users from logging in and accessing their orgs. Salesforce worked to restore access through server restarts, a rollback of the application update on an impacted instance, and the deployment of a fix-forward update across the remaining impacted instances. Access was restored progressively as the fix was deployed and recovery was validated across affected instances. Clients can now use the BlueMatrix Resource Centre to contact us regarding all Support issues. The temporary process for submitting High and Critical priority issues via **cts@staff.bluematrix.com** is no longer required. Thank you for your patience while this issue was being resolved. --- [2026-10-23T04:05:20.558Z] (investigating) The BlueMatrix Resource Center and standard support engagement methods are currently unavailable due to an ongoing Salesforce service disruption. Until the issue is resolved, if you are experiencing a High or Critical issue please email cts@staff.bluematrix.com using the template below. For lower priority requests please email support@staff.bluematrix.com and your case will be created when services are restored. Subject: [HIGH/CRITICAL] Client Name – Brief Issue Description [Attach any relevant screenshots or supporting information where available.] Client / Company: Priority: High / Critical Issue summary: Business impact: Users / teams affected: When the issue started: Relevant examples / document IDs / URLs: Error messages: Troubleshooting already completed: Primary contact: Contact number / email: