Is Box Down?

From approximately 2:42 AM to 2:45 AM PDT (US Pacific Time), we observed an issue impacting Box Notes. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

_Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed._ On August 19, 2026 between 3:44pm PDT to 3:49pm PDT, some users may have experienced difficulties while working in Box. When attempting to access Box during this time, some users may have seen an error message. Preview, and Box Notes functionalities were impacted. This occurred because of an issue affecting Box’s critical third party cloud ingress services. We are conducting a full engineering postmortem in conjunction with our cloud provider, and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem. We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter. Sincerely, The Box Team --- [2026-08-19T19:57:04.753-07:00] (resolved) Between 3:44pm PDT to 3:49pm PDT on August 19th 2026,we observed an issue impacting Login, All Files, Uploads, Downloads and Box API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know at https://support.box.com.

_Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed._ On August 19, 2026 between 4:17 PM and 6:19 PM PT, some customers experienced errors or delays when opening files using Microsoft Office Online and when using related integrations such as Open With, Box Edit, and iWork. A limited subset of folder views in All Files that rely on those integrations may also have been affected. The issue occurred because of a recent release that led to elevated errors and latency for some users. When we reverted the change, service metrics returned to normal. Customer testing showed restoration by 6:19 PM PT. We are reviewing our deployment and release processes to help prevent recurrence. Additionally, we are conducting a full engineering postmortem and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem. We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter. Sincerely, The Box Team --- [2026-08-19T18:44:28.049-07:00] (resolved) After further monitoring, this incident is now considered resolved. Microsoft Office Integration and Box Edit Services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com. --- [2026-08-19T18:30:02.900-07:00] (monitoring) Our team has taken steps to remediate this issue and is seeing improvement on Microsoft Office Integration and Box Edit service. We are continuing to monitor for any additional impact. --- [2026-08-19T17:44:39.361-07:00] (investigating) We are continuing to investigate this issue. --- [2026-08-19T17:45:40.344-07:00] (investigating) Our team is investigating an issue with Microsoft Office Integration and Box Edit. Users may see errors or slowness when attempting to access Microsoft Office via Box, and using Box Edit. We will provide additional information as it becomes available.