Box Outage History
64 incidents recorded over the last 365 days, 58 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Box Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Oct 8, 2026 | [Critical] Issues with Multiple Box ServicesAfter further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues. | 5 min | Resolved |
| Oct 8, 2026 | [Medium] Issue with Enterprise Event ReportsAfter further monitoring, this incident is now considered resolved. Event-based reports and Insights in the Admin Console, results from the Enterprise Events API, and Box AI unit usage have been restored to full… | 2h 5m | Resolved |
| Oct 2, 2026 | [Medium] Issue with File RequestsFrom approximately 2:50 AM to 3:30 AM PDT on Oct 01, 2026, we observed an issue impacting File Requests. There is no current impact and no further updates will be provided here. If you continue to experience any issues… | -1063 min | Resolved |
| Sep 30, 2026 | [Medium] Issue with multiple reportsAfter further monitoring, this incident is now considered resolved. The Report Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at… | 116h 0m | Resolved |
| Sep 29, 2026 | [Critical] Issues with All Files Page, Box Notes, API calls, logins and downloadsFrom approximately 06.39 AM to 06:44 AM US Pacific time, we observed an issue impacting All Files Page, Box Notes, API calls, logins and downloads. Our systems automatically detected and corrected the underlying issue… | 1h 14m | Resolved |
| Sep 28, 2026 | [Medium] Issues with Box NotesAfter further monitoring, this incident is now considered resolved. The Box Note service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at… | 27 min | Resolved |
| Sep 5, 2026 | Box Sign Scheduled MaintenanceScheduled maintenance is currently in progress. We will provide updates as necessary. | 2h 0m | Scheduled |
| Sep 4, 2026 | [Minor] Issue with Admin Reporting_Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is… | 53 min | Resolved |
| Aug 28, 2026 | [Medium] Issues with Box Hubs Shared Links_Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is… | 1h 40m | Resolved |
| Aug 25, 2026 | [Minor] Issue with Logins & Files PageBetween 3:44 PM and 4:27 PM PDT on August 19, 2026 and 10:28 AM and 11:21 AM PDT on August 24, 2026, some users may have experienced intermittent errors with some Box features, including Logins, Uploads, Downloads, and… | -1603 min | Resolved |
| Aug 25, 2026 | [Critical] Issue with DownloadsWe recently addressed issues affecting Downloads \(including ZIP downloads\) in Box. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the… | 44 min | Resolved |
| Aug 24, 2026 | [Medium] Issue with UploadsWe recently addressed issues affecting file uploads and other write operations within Box. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in… | 41 min | Resolved |
| Aug 21, 2026 | [Minor] Issues with Box NotesFrom approximately 2:42 AM to 2:45 AM PDT (US Pacific Time), we observed an issue impacting Box Notes. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further… | -83 min | Resolved |
| Aug 20, 2026 | [Medium] Issues with Multiple Box Services_Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is… | -195 min | Resolved |
| Aug 20, 2026 | [Medium] Issue with Microsoft Office Integration and Box EditWe recently addressed issues affecting Box Edit, Microsoft Office Online, iWork, and other integrations in Box. We would like to take the opportunity to further explain these issues and the steps we have taken to keep… | 1h 13m | Resolved |
| Aug 19, 2026 | [Minor] Issues with All Files PageAfter further monitoring, this incident is now considered resolved. All Files Page Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at… | 24 min | Resolved |
| Aug 7, 2026 | [Medium] Issues affecting multiple Box servicesWe recently addressed issues affecting some customers at Box. We would like to take this opportunity to explain what happened and the steps we have taken to prevent them from occurring again. On August 6, 2026… | 2h 39m | Resolved |
| Aug 7, 2026 | [Critical] Issues with Multiple Box ServicesFrom approximately 6:42 PM to 6:48 PM PDT, we observed an issue impacting multiple Box services. Users may have experienced errors or been unable to complete actions during that time. There is no current impact and no… | 0 min | Resolved |
| Aug 4, 2026 | [Medium] Issues with Uploads and DownloadsOn August 4, 2026 between 12:10 PM PDT and 1:20 PM PDT, some customers experienced failures and delays when uploading files to Box. The problem was caused by a routing issue on our frontend load balancers. We restored… | 21 min | Resolved |
| Aug 2, 2026 | [Minor] Issues with Box SignFrom approximately 8:21 AM to 8:33 AM PDT, we observed an issue impacting Box Sign. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be… | -34 min | Resolved |
| Jul 31, 2026 | [Medium] Issues with Box Shuttle StandaloneWe recently addressed issues affecting Shuttle standalone jobs. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. Between 3:41… | 20 min | Resolved |
| Jul 28, 2026 | [Minor] Issues with UploadsWe recently addressed issues affecting file uploads and edits that create new file versions. We want to explain what happened and what we have done to prevent it from happening again. Between Jul 26, 2026 4:38 PM PDT… | 1h 59m | Resolved |
| Jul 23, 2026 | [Medium] Issues with Box HubsWe recently addressed an issue affecting Box Hubs. We’d like to take this opportunity to explain what happened and the steps we’ve taken to prevent it from happening again. Between 06:50 AM PDT to 07:26 AM PDT on July… | 15 min | Resolved |
| Jul 23, 2026 | [Medium] Issues with File RequestsWe recently addressed an issue affecting metadata updates using File Request in Box. We would like to take the opportunity to further explain the issue and the steps we have taken to keep similar issues from happening… | 1h 56m | Resolved |
| Jul 16, 2026 | [Medium] Issues with Box Edit and Microsoft Office OnlineWe recently addressed issues affecting Open With integrations within Box. We would like to take this opportunity to further explain these issues and the steps we have taken to prevent them from reoccurring. Between… | 18 min | Resolved |
| Jul 15, 2026 | [Medium] Issues with Box RelayWe recently addressed issues affecting Box Relay. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. Between 1:10 AM and 11:33… | 2h 29m | Resolved |
| Jul 7, 2026 | [Medium] Issues with Search service, Box Sign Templates and Metadata queriesWe recently addressed an issue that affected Box Search and related Query functionality, including the Public APIs and Box Apps features that rely on them. We would like to take the opportunity to explain what happened… | 2h 8m | Resolved |
| Jun 25, 2026 | [Medium] Issues with Zip DownloadsBetween 10:40 AM PDT and 12:33 PM PDT on June 25, 2026, some users may have experienced difficulties while working in Box. During this time, users routed through one particular US region may have seen failures or delays… | 2h 18m | Resolved |
| Jun 24, 2026 | [Minor] Issues with UploadsWe recently addressed issues affecting file uploads in Box. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. Between 4:47 AM… | 14 min | Resolved |
| Jun 17, 2026 | [Medium] Issue with Multiple Box ServicesWe recently addressed issues affecting the Box API, All Files, and Box AI. We would like to take the opportunity to further explain what happened and the steps we have taken to prevent reoccurrence. Between 12:06 PM… | 54 min | Resolved |
| Jun 16, 2026 | [Minor] Issues with DownloadsFrom approximately 3:40PM and 3:50 PM PDT, we observed an issue impacting downloads. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be… | -16 min | Resolved |
| Jun 11, 2026 | [Medium] Issue with Multiple Box ServicesWe recently addressed issues affecting Box Public API. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. Between 5:10 PM PDT… | 1h 26m | Resolved |
| Jun 4, 2026 | [Critical] Issues with Multiple Box ServicesWe recently addressed issues affecting Authentication, File Access, Notes, Uploads, and Public API. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from… | -751 min | Resolved |
| Jun 1, 2026 | [Medium] Issues with Box AI_Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is… | 1h 27m | Resolved |
| May 22, 2026 | [Medium] Issues with Box DriveWe recently addressed issues affecting Box Drive login and Single Sign-On \(SSO\) configuration. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from… | 32 min | Resolved |
| May 14, 2026 | [Medium] Degradation of Enterprise Events APIWe recently addressed issues affecting **Enterprise Events API**. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. Between… | 0 min | Resolved |
| May 7, 2026 | [Critical] Issues with Multiple Box ServicesWe recently addressed issues affecting folder and collection browsing, and related APIs. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in… | 1h 47m | Resolved |
| Apr 27, 2026 | [Medium] Issues with Box SearchAfter further monitoring, this incident is now considered resolved. Search with metadata has been restored to full functionality. If you continue to experience any issues, please contact Box Support at… | 1h 34m | Resolved |
| Apr 7, 2026 | [Minor] Customers may have experienced issues using Public APIBetween 4:57 and 5:05 PM PST, some users may have experienced difficulties using Public API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any… | -36 min | Resolved |
| Apr 3, 2026 | [Critical] Issues with Box SignOn April 2, 2026 between 8:19 PM PDT and 11:56 PM PDT, some users may have experienced difficulties while working in Box. During this time, Box Sign users might have experienced errors while creating new signature… | 4h 5m | Resolved |
| Mar 25, 2026 | [Medium] Issues Accessing the Admin Console DashboardAfter further monitoring, this incident is now considered resolved. The Admin console service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at… | 2h 19m | Resolved |
| Mar 25, 2026 | [Critical] Issue with Box ShuttleWe recently addressed issues affecting Shuttle \(migration service\). We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the… | 11h 8m | Resolved |
| Mar 20, 2026 | [Medium] Issues with Logins, Folder and File Preview, and Shared LinksWe recently addressed issues affecting the “All Files” page in Box. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. Between… | 1h 31m | Resolved |
| Mar 18, 2026 | [Medium] Customers may experience issues previewing filesBetween 10:56am PST to 11:42am PST on March 18th, 2026 some users may have experienced difficulties previewing files. No further impact has been observed and we are considering this issue to be resolved. If you are… | 0 min | Resolved |
| Mar 10, 2026 | [Minor] Issue affecting LoginsWe recently addressed an issue affecting logins to Box. We would like to take the opportunity to further explain this issue and the steps we have taken to keep it from happening in the future. Between **4:46 PM PDT**… | 43 min | Resolved |
| Mar 1, 2026 | Scheduled Resiliency Test MaintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Feb 27, 2026 | [Medium] Increased FTP 530 Captcha errorsWe recently addressed issues affecting Box FTP and SFTP services. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. From… | 3h 49m | Resolved |
| Feb 25, 2026 | [Medium] Customers may experience issues with Uploads and Downloads for the UK zone_Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is… | 1h 16m | Resolved |
| Feb 24, 2026 | [Critical] Issue with Box API_Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is… | 43 min | Resolved |
| Feb 24, 2026 | [Critical] Issues with Multiple Box Services_Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed._… | 1h 8m | Resolved |
| Feb 20, 2026 | [Minor] User May Encounter Issues Accessing Marketing Page box.comWe recently addressed issues affecting Box web access. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. Between 10:50 AM PST… | 1h 25m | Resolved |
| Feb 15, 2026 | Box Sign Scheduled MaintenanceThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Jan 9, 2026 | [Critical] Issues with Logins, Notes and APIFrom approximately 9:52 PM to 10:00 PM US Pacific time, we observed an issue impacting Logins, Notes and API. There is no current impact and no further updates will be provided here. If you continue to experience any… | -74 min | Resolved |
| Jan 8, 2026 | [Critical] Issues with Multiple Box ServicesWe recently addressed issues affecting Box. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. On January 7th, 2026 between… | 58 min | Resolved |
| Jan 3, 2026 | [Medium] Issue with Enterprise ReportingWe recently addressed issues affecting the Enterprise Report feature. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. On… | -646 min | Resolved |
| Dec 18, 2025 | [Major] Issues with Box SignWe recently addressed issues affecting several features of Box. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future. On… | 23 min | Resolved |
| Dec 17, 2025 | [Critical] Issues with multiple Box servicesWe recently addressed issues affecting Box services**.** We would like to take the opportunity to further explain these issues and the steps we have taken to prevent them from happening in the future. On December 16… | 3h 33m | Resolved |
| Dec 13, 2025 | SSO Scheduled MaintenanceThe scheduled maintenance has been completed. | 3h 0m | Scheduled |
| Nov 23, 2025 | Scheduled Resiliency Test MaintenanceThe scheduled maintenance has been completed. | 3h 0m | Scheduled |
| Nov 15, 2025 | SSO Scheduled MaintenanceThe scheduled maintenance has been completed. | 3h 0m | Scheduled |
| Nov 11, 2025 | [Critical] Issues with Multiple Box ServicesNotice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is… | -46 min | Resolved |
| Oct 30, 2025 | [Major] Issues with Downloads, Preview, Box Notes and Box SignWe recently addressed issues affecting downloads, preview, and Box Notes. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the… | 1h 21m | Resolved |
| Oct 20, 2025 | [Major] Issues to receive SMSAfter further monitoring, this incident is now considered resolved. The SMS Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at… | 1h 7m | Resolved |
| Oct 17, 2025 | [Major] Some Users May See Errors Accessing The All Files PageWe recently addressed issues affecting availability of the Box All Files page. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the… | 1h 31m | Resolved |
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How to Read This Box Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Box acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Box outage in this window ran 4d 20h, against a mean recovery of 3h 47m. If you depend on Box in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.