Braze Outage History

49 incidents recorded over the last 365 days, 30 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Braze status100.00% uptime history

Every Recorded Braze Incident

Braze incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 30, 2026US 03 Database MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Oct 9, 2026US 03 Database MaintenanceOn October 8th, from approximately 23:00 to 00:00 EST, scheduled maintenance will affect our Content Card Database, resulting in at least 30 minutes of production downtime for Content Cards. The entire maintenance will…1h 0mScheduled
Oct 8, 2026EU 02 Database MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Oct 8, 2026US 01 Database MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Oct 7, 2026US 08 Database MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Oct 6, 2026ID 01 Database MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Oct 5, 2026AU 01 Database MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Sep 16, 2026Braze Support Services OutageThis issue has been resolved. Our Global Support Service is operating normally, and customers can raise cases via the Braze Support Portal and the Braze AI Operator as usual. We have confirmed stable service following…6h 51mResolved
Sep 2, 2026Dashboard Latency and Errors on US07This was a recurrence of an earlier issue impacting the Dashboard. A permanent fix has been implemented and the Dashboard has remained stable since. We are confident the issue is now fully resolved. We apologize for any…28 minResolved
Sep 2, 2026Latency and Errors on US07The Dashboard has continue to remain stable and the issue is now resolved.2h 25mResolved
Aug 5, 2026Issue Impacting US 01 and US 03Between 11:30 ET and 12:55 ET, some customers experienced elevated error rates. Braze engineers identified the issue and resolved it by rolling back a recent change and applying database optimizations. Error rates…1h 40mResolved
Aug 4, 2026US 05 Database MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Aug 3, 2026US 02 Database MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Jul 31, 2026JP 01 Database MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Jul 31, 2026EU02 Currents Data LatencyThis incident is resolved. As of 15:18 ET / 19:18 UTC, we have fully processed the backlog of jobs, and our EU02 Currents connectors are all again processing within normal latency ranges. No data was lost, and all…5h 15mResolved
Jul 30, 2026EU 01 Database MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Jul 28, 2026US 07 Database MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Jul 28, 2026US 06 Database MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Jul 24, 2026AWS Networking Disruption in US-WEST-2 (Resolved)At approximately 7:30 AM ET, we became aware of an AWS networking outage in the US-WEST-2 region affecting network connectivity between 6:55 AM ET and 8:00 AM ET. AWS has since resolved the underlying issue. During the…-54 minResolved
Jul 13, 2026Braze AI Operator ErrorsThe issue impacting the Braze AI Operator, where users were seeing the error message: "Connection unstable - Check your Wi-Fi or internet signal and try again," has been fully resolved. The fix has been deployed and…2h 47mResolved
Jun 12, 2026WhatsApp Degraded PerformanceMeta has recovered from the earlier issue impacting WhatsApp services, and full service has now been restored. WhatsApp message delivery, Campaign and Canvas creation or modification using WhatsApp templates, and…3h 15mResolved
May 22, 2026US01 and EU01 Processing LatencyLatency and error rates have remained at normal levels across all services following the implementation of our fix. This incident is resolved.56 minResolved
May 8, 2026US05 Processing LatencyLatency and error rates have remained at normal levels for all services, post-implementation of our fix, and this incident is resolved. We will continue to monitor the overall system health until AWS reports full…1h 11mResolved
May 7, 2026Agent Console auto model errorsFollowing continued monitoring by our engineers, Agent Console auto models have remained stable. This incident is now resolved.41 minResolved
May 7, 2026SMS Delivery Delays to Multiple Countries in EuropeLatency has returned to normal operational bounds and this incident is now resolved. Twilio's Statuspage will continue to provide updates on the remaining impact to Romania, Serbia, Poland, Bosnia and Herzegovina, and…23h 17mResolved
Apr 20, 2026Issue impacting EU01The message backlog has been cleared, and data processing has returned to normal operational bounds. All services continue to remain stable, and this incident is considered resolved.3h 5mResolved
Apr 17, 2026US01 SDK errorsBetween 16:00 and 18:14 ET, Braze Engineers identified and resolved an issue causing intermittent SDK errors on the US01 cluster. As of 18:19 ET, services remain stable, and any failed SDK requests during the impact…-139 minResolved
Apr 16, 2026Scheduled maintenance for Braze CDIThe scheduled maintenance has been completed.20 minScheduled
Apr 16, 2026Scheduled maintenance for Braze CDIThe scheduled maintenance has been completed.25 minScheduled
Apr 15, 2026Scheduled maintenance for Braze CDIThe scheduled maintenance has been completed.20 minScheduled
Apr 15, 2026Scheduled maintenance for Braze CDIThe scheduled maintenance has been completed.20 minScheduled
Apr 14, 2026Scheduled maintenance for Braze CDIThe scheduled maintenance has been completed.25 minScheduled
Apr 13, 2026Scheduled maintenance for Braze CDIThe scheduled maintenance has been completed.25 minScheduled
Apr 8, 2026Delays in Support Case Creation via EmailThe issue affecting email processing for support cases has been resolved. New cases sent to support@braze.com and replies to existing cases are now being processed as expected. Our Support team is actively working…2h 43mResolved
Apr 6, 2026US01 SDK errorsBetween 17:00 and 18:35 EST, Braze Engineers identified and resolved an issue causing intermittent SDK errors on the US01 cluster. As of 18:40 EST, services remain stable, and any failed SDK requests during the impact…-96 minResolved
Mar 24, 2026EU02 customer unsubscribe errorsNo further issues have been experienced, and all services are operating normally. The incident is now resolved.13 minResolved
Mar 20, 2026US07 Dashboard latency and errorsNo further issues have been experienced, and all services are operating normally. The incident is now resolved.1h 4mResolved
Mar 17, 2026US05 Dashboard latencyNo further issues have been experienced, and all services are operating normally. The incident is now resolved.15 minResolved
Feb 24, 2026Outbound email latency for non-EU Bird (Sparkpost) customersAs of 14:41 ET, Sparkpost has declared this incident resolved after implementing a fix. Braze Engineers have confirmed that real time outbound email latency has returned within normal operational bounds as of 14:34 ET…25 minResolved
Feb 18, 2026EU01 & EU02 Dashboard ErrorsWe can confirm services have continued to remain stable and the issue is now considered resolved.7h 15mResolved
Feb 3, 2026US02 Dashboard and SDK increased errorsWe can confirm service have continued to remain stable and the issue is now considered resolved. Impact: SDK: Engineers observed an increase in SDK errors between 10:25 ET and 10:36 ET. The SDK will automatically retry…21 minResolved
Jan 24, 2026Gmail consumers experiencing banners indicating missing spam checksAs of 8:28 PM EST, Google has resolved the issue. We recommend continuing to monitor Gmail’s status page for Google’s final incident analysis and to use Braze’s Deliverability Center while following email-sending best…7h 31mResolved
Jan 23, 2026Email delivery issuesWe have not seen any instances of the specific error code in an hour, since 9:42 PM ET. This incident is considered resolved.2h 54mResolved
Jan 13, 2026SMS outbound sending delaysBetween 4:05 PM and 4:58 PM ET, some SMS messages experienced a temporary delivery delay. The issue has been fully resolved. All delayed messages were safely queued and are now being delivered. No messages were lost…-79 minResolved
Jan 6, 2026US05 Dashboard ErrorsNo further issues have been experienced and all services are operating normally. The incident is now resolved.47 minResolved
Nov 24, 2025EU01 REST API and SDK Data Collection ErrorsThe REST API and SDK Data Collection have continued to remain stable and this incident is considered resolved.43 minResolved
Nov 19, 2025US01 and US03 Dashboard and SDK ErrorsUS01 and US03 Dashboard and SDK services have remained stabled. The incident is now resolved.59 minResolved
Nov 18, 2025US02 Dashboard and SDK ErrorsThe US02 Dashboard and SDK have remained stable since 17:18 ET. We can confirm the incident is resolved.11 minResolved
Nov 5, 2025US-10 Dashboard Outage - October 8, 2025Between 11:00 AM and 12:43 PM ET on October 8, 2025, Dashboard users on the US-10 cluster experienced errors accessing the Braze Dashboard. This service disruption occurred during remediation work for a misconfiguration…-41014 minResolved

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How to Read This Braze Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Braze acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Braze outage in this window ran 23h 17m, against a mean recovery of 2h 6m. If you depend on Braze in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.