Cardiff University Outage History

91 incidents recorded over the last 365 days, 53 of them resolved, 3 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Cardiff University status100.00% uptime history

Every Recorded Cardiff University Incident

Cardiff University incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 6, 2026Service Desk Ticketing System (ASM) - Planned maintenance: 06/11/26 - 08/11/26<h3>Service Desk Ticketing System (ASM) - Planned maintenance: 06/11/26 - 08/11/26</h3> <b>What is being done?</b> Our support partner, Alemba, is applying updates to the Service Desk Ticketing System (ASM). <b>When…43h 0mScheduled
Nov 3, 2026Issues downloading and Installing Cardiff University Wi-Fi certificate for eduroamWe are currently experiencing issues where personal devices being configured to connect to eduroam are unable to download the required certificate, and as a result the configuration process is failing. Network…—Investigating
Oct 29, 2026Student Residences Portal: Access IssuesThis incident has been resolved.17h 47mResolved
Oct 28, 2026Oracle EBS: Patch maintenance 28/10/26 - 29/10/26Scheduled maintenance is currently in progress. We will provide updates as necessary.16h 0mScheduled
Oct 22, 2026Issues accessing OneDrive whilst on campusAdditional fixes have been applied and access to OneDrive whilst on campus has been fully restored for everyone. We apologise for the inconvenience this issue has caused.20h 15mResolved
Oct 21, 2026Websites Service DisruptionWork to restore services affected by the global PHP platform security issue is continuing, and services are being brought back in priority order. If you are still affected by a service that is critical to you, please…—Investigating
Oct 20, 2026Oracle EBS - Office365/WebADI issueThis incident has been resolved.43h 50mResolved
Oct 13, 2026Intermittent issues affecting access to SIMS Client via RASThe intermittent issue affecting access to the SIMS Client via RAS has now been resolved.24h 34mResolved
Oct 13, 2026SIMS client via RAS – 13th October 2026Scheduled maintenance is currently in progress. We will provide updates as necessary.30 minScheduled
Oct 12, 2026Issue impacting Oracle EBS and .msg files within the Published Applications Service (Windows App)We have been made aware of an issue opening .msg files in the Published Applications Service. For some users the file type may have lost the default association to Outlook Classic. Until resolved, please ensure that…—Investigating
Oct 12, 2026Intermittent issues accessing the SIMS Client via RASThe issue affecting access to the SIMS Client via RAS has now been resolved.6h 19mResolved
Oct 9, 2026Issues installing Microsoft 365 desktop applications and making changes to your accountNormal service has been restored.309h 12mResolved
Oct 5, 2026Oracle EBS – unplanned outageThis incident has been resolved.78h 34mResolved
Oct 2, 2026IT Service Disruption - Multiple Services ImpactedThis incident has been resolved.511h 9mResolved
Oct 2, 2026SIMS Client via RAS – from 08:00 to 08:30, 2nd October 2026Scheduled maintenance is currently in progress. We will provide updates as necessary.30 minScheduled
Oct 1, 2026Issues accessing the SIMS Client via RASThe issue with RAS affecting access to the SIMS Client has now been resolved.98h 7mResolved
Oct 1, 2026ARCCA Wiki unavailable - Thursday 1/10/2026, 08:00 - 09:00Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 30, 2026PeopleXD Backoffice and Portal - Rollover of annual leave entitlementScheduled maintenance is currently in progress. We will provide updates as necessary.25h 0mScheduled
Sep 30, 2026Published Applications and Desktops (Horizon) is being decommissioned TODAYScheduled maintenance is currently in progress. We will provide updates as necessary.72h 0mScheduled
Sep 27, 2026Oracle EBS: Monthly patching cycle - 27th to 28th September 2026Scheduled maintenance is currently in progress. We will provide updates as necessary.19h 0mScheduled
Sep 25, 2026REDCap Unavailable - Friday 25/09/2026 - 07:00 - 09:00 hrsScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Sep 24, 2026Oracle EBS – migration to new infrastructureWe will be undergoing scheduled maintenance during this time.2h 0mScheduled
Sep 24, 2026Library Chat and Remote Support (Bomgar) UnavailableScheduled maintenance is currently in progress. We will provide updates as necessary.2h 30mScheduled
Sep 24, 2026Oracle EBS – migration to new infrastructureScheduled maintenance is currently in progress. We will provide updates as necessary.2h 0mScheduled
Sep 16, 2026Email: Intermittent issues accessing Microsoft Outlook on the web via mail.cardiff.ac.ukWe have implemented a change to direct users to Microsoft's Outlook on the web service, and Microsoft has also applied a fix to address the underlying issue. The service is now operating normally.558h 7mResolved
Sep 11, 2026Oracle EBS: Quarterly patching cycle - 11th to 14th September 2026Scheduled maintenance is currently in progress. We will provide updates as necessary.72h 0mScheduled
Sep 10, 2026Shared Hosting - Brief Outage – 10/09/2026Scheduled maintenance is currently in progress. We will provide updates as necessary.1h 0mScheduled
Sep 4, 2026Issues joining calls or meetings in Microsoft Teams application for MacMicrosoft report that they have resolved this issue72h 32mResolved
Sep 2, 2026myPrint service interruptionThe myPrint service has been restored. We apologise for the interruption.2h 26mResolved
Aug 25, 2026Possible Network DisruptionThe scheduled maintenance has been completed.1h 0mScheduled
Aug 24, 2026Network Access - IssuesNetwork Access has now been restored. If you are running the University VPN and are continuing to experience issues, please disconnect and reconnect your VPN access and this should clear any issues.34 minResolved
Aug 17, 2026Unplanned Network OutageThe incident has been resolved.95h 49mResolved
Aug 7, 2026Access to Student Records (SIMS)The issue affecting access to SIMS has now been resolved. All services are operating normally, and impacted users should now be able to log in successfully. Thank you for your patience while we investigated and resolved…3h 56mResolved
Aug 1, 2026Student Records (SIMS)The scheduled maintenance has been completed.48h 0mScheduled
Jul 29, 2026Converis (Research Portal) Unavailable - 29th July 2026The scheduled maintenance has been completed.25h 0mScheduled
Jul 18, 2026TurnitinThe scheduled maintenance has been completed.6h 0mScheduled
Jul 14, 2026Remote Support (also known as Library Chat or Bomgar)The scheduled maintenance has been completed.1h 30mScheduled
Jul 8, 2026Unplanned WiFi Network Issues (Eduroam, Guest & CU-Wireless)The incident has been resolved.485h 33mResolved
Jul 8, 2026Unplanned Intermittent WiFi Network Outage (Guest, CU-Wireless and Eduroam)University IT is aware of an issue with the University Network and technical staff are currently investigating. Further updates will follow as more information becomes available. We apologise for any inconvenience…0 minResolved
Jun 25, 2026Selected Research Computing Services Currently UnavailableThis incident has been resolved.462h 34mResolved
Jun 24, 2026Issues Accessing Shared DrivesThis incident has been resolved.26h 0mResolved
Jun 19, 2026Filestore: Home & Shared drivesThe scheduled maintenance has been completed.1h 0mScheduled
Jun 18, 2026Filestore: Home & Shared drivesThe scheduled maintenance has been completed.1h 0mScheduled
Jun 17, 2026Microsoft Teams: Issues with presence statusMicrosoft report that this issue is resolved, and normal service has been restored3h 41mResolved
Jun 17, 2026Filestore: Home & Shared drivesThe scheduled maintenance has been completed.1h 0mScheduled
Jun 16, 2026Filestore: Home & Shared drivesThe scheduled maintenance has been completed.1h 0mScheduled
Jun 11, 2026Business Objects - Service restoredThis incident has been resolved.24h 3mResolved
Jun 11, 2026Copilot Chat - Issues with responses after uploading a fileMicrosoft have concluded that their remediation actions have resolved this issue, and have closed the incident. Normal service should have resumed.95h 38mResolved
Jun 8, 2026Oracle EBS / Java issueThe recent issues impacting Oracle EBS have been resolved and normal service has resumed. The issues included difficulty launching Java, and opening TSV and message files. We apologise for any inconvenience caused.204h 22mResolved
Jun 5, 2026University Wikis Service (on premises)The scheduled maintenance has been completed.1h 0mScheduled
Jun 4, 2026Eduroam (Wi-Fi) Connection IssuesThis incident has been resolved.47h 24mResolved
Jun 4, 2026Mailing lists (Mailman) maintenanceThe scheduled maintenance has been completed.1h 0mScheduled
May 28, 2026Issues affecting access to various services via HorizonThis incident has been resolved, we apologise for any inconvenience this may have caused.24h 43mResolved
May 28, 2026Issues affecting access to various services via HorizonThe issue affecting access to various services via Horizon has now been resolved. Apologies for any inconvenience this has caused.3h 19mResolved
May 19, 2026Turnitin: Issue accessing Turnitin UKWe were made aware of reports of some users encountering issues when attempting to access Turnitin today. Turnitin have provided the following information relating to this: "Due to an unexpected service incident, you…-184 minResolved
May 14, 2026myPrint service – Thursday 14 May - 06:00 - 08:00 a.m.The scheduled maintenance has been completed.2h 0mScheduled
May 7, 2026SharePoint Online: Unexpected errors accessing filesWe have implemented a fix and are no longer seeing reports of this issue. If you encounter an "Access Denied" message when accessing content you would normally be able to view, this is most likely a residual effect of…3719h 50mResolved
Apr 25, 2026Service Desk Ticketing System (ASM) - Fix for known issueThe scheduled maintenance has been completed.30 minScheduled
Apr 24, 2026Published Applications and Desktops (Horizon) - Emergency MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Apr 24, 2026Oracle EBS - SSL Certificate renewal issueThis incident has been resolved.151h 10mResolved
Apr 23, 2026Oracle EBS - SSL Certificate renewalThe scheduled maintenance has been completed.1h 0mScheduled
Apr 8, 2026Service Desk Ticketing System (ASM): Performance and Login issuesThis incident has been resolved.364h 34mResolved
Apr 2, 2026myPrint - Payment system fixedThis incident has been resolved.501h 58mResolved
Mar 31, 2026myPrint Update Cancelled – Tuesday 31 MarchThe scheduled maintenance has been completed.46h 30mScheduled
Mar 21, 2026Network Switch Software Maintenance: 19th March until 21st MarchThe scheduled maintenance has been completed.8h 0mScheduled
Mar 21, 2026Panopto – Essential maintenanceThe scheduled maintenance has been completed.3h 0mScheduled
Mar 20, 2026Network Switch Software Maintenance: 19th March until 21st MarchThe scheduled maintenance has been completed.8h 0mScheduled
Mar 19, 2026Published Applications and Desktops (Horizon)University IT has implemented a fix and normal service has been restored. Again, we apologise for any inconvenience this caused.1h 10mResolved
Mar 19, 2026ORCA - brief outageThe scheduled maintenance has been completed.30 minScheduled
Mar 13, 2026Published Applications and Desktops (Horizon) - Access issuesThis incident has been resolved.6h 6mResolved
Mar 12, 2026ORCA - Research output download statisticsWe have updated the ORCA database and will look to rebuild and restore the download statistics over the next month. We have removed the blank download statistics feature as a temporary measure, to avoid confusion.2994h 57mResolved
Mar 7, 2026Turnitin emergency maintenanceThe scheduled maintenance has been completed.4h 0mScheduled
Mar 4, 2026Email: Scam messages in Cardiff University mailboxesMailboxes may still receive an email notification that a file has been shared where the contents of the shared file attempt to trick you into entering your credentials into a fake login site. Please continue to follow…1553h 36mResolved
Feb 26, 2026Email / Login issuesThis incident has been resolved.24h 5mResolved
Feb 25, 2026Squiz - Public Website and Intranet Performance IssuesThis incident has been resolved.26h 19mResolved
Feb 12, 2026Sending emails via SIMSThe issue affecting emails being sent via SIMS has now been resolved. Users of the SIMS Client can now send emails via the client. Technical staff are working through any emails that were attempted to be sent during…16h 54mResolved
Feb 3, 2026Issue with access to Home drives and SIMS ClientThe issue with affecting access to Home drives has now been resolved.21h 41mResolved
Jan 30, 2026SIMS Online - login issuesThe issue affecting access to SIMS Online has now been resolved.30 minResolved
Jan 29, 2026PeopleXD data replication impacting Business Objects (BO) / Business Intelligence (BI)This incident has been resolved.1h 44mResolved
Jan 28, 2026Filestore (Home and Shared Drive) Authentication IssueThis incident has been resolved.24h 8mResolved
Jan 27, 2026EndNote – Rolling back to version 2025.1 on Managed Windows devicesThis incident has been resolved.46h 13mResolved
Jan 27, 2026ORCA (Online Research @ Cardiff) - UnavailableORCA has now been restored.2h 53mResolved
Jan 6, 2026Service Desk system (ASM) unavailableThe issue affecting the Service Desk system (ASM) has now been resolved.1h 23mResolved
Dec 17, 2025Unplanned Network Outage - QUEENS BUILDINGSThis incident has been resolved.139h 54mResolved
Dec 9, 2025Copilot: Issues with accessing or degraded serviceMicrosoft have confirmed that they have resolved the issue that was affecting Copilot and normal service has resumed.17h 31mResolved
Dec 5, 2025Cloudflare outage impacting university systemsThis incident has been resolved.6h 2mResolved
Dec 1, 2025Virgin Media Broadband users - VPN AccessThis incident has been resolved.90h 52mResolved
Nov 26, 2025Student AppThe issue affecting access to the Student App has now been resolved.17h 19mResolved
Nov 26, 2025School Management Application - Unplanned outageThis incident has been resolved.3h 25mResolved
Nov 24, 2025Unplanned Network Outage - Dental HospitalThis incident has been resolved.52h 52mResolved
Nov 18, 2025Internet and Intranet (Squiz) Impacted by Global Cloudflare IncidentCloudflare has announced this incident is resolved. Our support partner, Squiz, has also confirmed normal service has resumed, but will enhance monitoring for an extended period.18h 15mResolved

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How to Read This Cardiff University Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Cardiff University acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Cardiff University outage in this window ran 154d 23h, against a mean recovery of 6d 10h. If you depend on Cardiff University in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.