Is Cardiff University Down?

This incident has been resolved. --- [2026-11-03T14:25:30.110+00:00] (investigating) We are currently experiencing issues where personal devices being configured to connect to eduroam are unable to download the required certificate, and as a result the configuration process is failing. Network specialists are aware and are working on a solution. In the meantime, it is recommended that users connect their personal devices via CU-Wireless. We apologise for the disruption this may cause.

This incident has been resolved. --- [2026-10-29T16:24:43.484+00:00] (monitoring) We are continuing to monitor for any further issues. --- [2026-10-29T16:24:03.487+00:00] (monitoring) The issue affecting the Student Residences Portal has been resolved. Users should now be able to access the service normally. We will continue to monitor the service to ensure it remains stable. Thank you for your patience --- [2026-10-29T15:11:28.498+00:00] (identified) We are aware that some students are currently experiencing difficulties accessing the Student Residences Portal. Our technical teams are investigating the issue and working to restore normal service as quickly as possible.

Additional fixes have been applied and access to OneDrive whilst on campus has been fully restored for everyone. We apologise for the inconvenience this issue has caused. --- [2026-10-22T15:13:55.047+01:00] (monitoring) Latest reports indicate that whilst the fix has been effective for some, others are still encountering issues with accessing OneDrive whilst on campus. Therefore, investigations are continuing into the cause and any possible fixes. Access to OneDrive whilst not on campus seems unaffected. --- [2026-10-22T13:22:29.190+01:00] (monitoring) We are aware of numerous reports of people encountering error messages and issues when trying to access their OneDrive whilst on campus. A potential cause has been identified, and a possible fix applied. Early indications are that this remediation has restored the service to normal again. If you have previously encountered this issue and are on campus, please try to access your OneDrive again now that the fix has been applied.

<h3>Service Desk Ticketing System (ASM) - Planned maintenance: 14/11/26</h3> <b>What is being done?</b> Our support partner, Alemba, is applying updates to the Service Desk Ticketing System (ASM). <b>When is it being done?</b> Between 08:00 and 12:00 on Saturday, 14th November 2026. <b>Who will this affect?</b> All users across all partitions (Finance, Human Resources, Registry and University IT). This includes customers (these can be internal and external to the university) who may log calls or interact with the system in some way, e.g., to request or approve shared drive access rights etc., and analysts, who manage/process calls within the system. <b>How will this affect users?</b> The Service Portal and the Service Desk application (ASM) will be unavailable. <b>Why is it being done?</b> This is standard patching to apply application updates and bug fixes for known issues.