CareCloud Outage History

33 incidents recorded over the last 365 days, 30 of them resolved, 2 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live CareCloud status99.97% uptime history

Every Recorded CareCloud Incident

CareCloud incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 26, 2026Third Party E-Faxing vendor experiencing service issuesThis incident has been resolved.18h 41mResolved
Oct 15, 2026Document and Report GenerationThis incident has been resolved.22h 34mResolved
Oct 13, 2026Security Updates Related to User AccessWe are currently implementing security updates related to user access across the platform. As we work through these updates, some users may experience changes in their ability to access certain features or functions…—Investigating
Oct 13, 2026Claims Not Automatically GeneratingThe issue affecting automatic claim generation has been resolved. Last night’s scheduled nightly jobs completed successfully, and claim processing ran as expected. Our team will continue to monitor the system to ensure…25h 59mResolved
Sep 17, 2026Issue with Printing/Generating documents in CareCloudThis incident has been resolved.161h 15mResolved
Sep 14, 2026Important Notice to MIPS EnrolleesNot yet enrolled for the 2026 MIPS reporting year? If your practice has not yet enrolled and you have questions or would like to enroll, please contact our Support Center at 866-931-3832 or email us at…548h 49mResolved
Sep 11, 2026Issues with Printing/Generating documents within CareCloudThis incident has been resolved.74h 29mResolved
Jul 6, 2026Permissions needed for seamless use of the CareCloud Web experienceTo ensure full functionality and access to connected devices and services using the CareCloud web experience, please confirm that the following browser settings are enabled: Google Chrome / Microsoft Edge - Access apps…—Investigating
Jul 1, 2026Issue with Scanner Plugin with the Web Browser version of CareCloudThis incident has been resolved.119h 25mResolved
Apr 20, 2026System Maintenance 4/20/2026 11:00 p.m. ESTThis incident has been resolved.18h 24mResolved
Apr 15, 2026Issues with Errors in the Charts ApplicationThis incident has been resolved.20h 42mResolved
Apr 13, 2026Issues within the CareCloud ApplicationThis incident has been resolved.56h 9mResolved
Apr 1, 2026RCM Processing Issue Impacting Claims Assembly and Remittance PostingThis incident has been resolved.196h 12mResolved
Mar 31, 2026Service Interruption Impacting Eligibility, Claims, and Remittances (Commercial Payers)This incident has been resolved.84h 27mResolved
Mar 20, 2026Eligibility Verification IssueThis incident has been resolved.152h 51mResolved
Mar 16, 2026Issue with Analytics ApplicationThis incident has been resolved.53h 11mResolved
Mar 15, 2026CareCloud AppThis incident has been resolved.77h 30mResolved
Mar 15, 2026CareCloud Scheduled MaintenanceThe scheduled maintenance has been completed.2h 30mScheduled
Mar 12, 2026Issues with loading CareCloud applicationThis incident has been resolved.25h 5mResolved
Mar 3, 2026Issues with errors and slowness in CareCloud AppThis incident has been resolved.25h 45mResolved
Feb 20, 2026Issue Posting Batch within Remittance AppThis incident has been resolved.11h 18mResolved
Feb 13, 2026Issue with checking patients into Breeze platformThis incident has been resolved.148h 56mResolved
Jan 28, 2026Issue with Analytic ReportsThis incident has been resolved.24h 13mResolved
Jan 26, 2026Issue with Analytic ReportsThis incident has been resolved.6h 5mResolved
Jan 23, 2026Issues logging into CareCloudThis incident has been resolved.6h 58mResolved
Jan 5, 2026Issue with Breeze forms not appearing in CareCloudThis incident has been resolved.27h 49mResolved
Dec 22, 2025Issue with Claims returning with Failed StatusThis incident has been resolved.337h 30mResolved
Dec 8, 2025Faxing Issues within CareCloudThis incident has been resolved.263h 47mResolved
Nov 26, 2025Remittance IssuesThis incident has been resolved.171h 37mResolved
Nov 21, 2025Issue with Nightly ProcessThis incident has been resolved.95h 14mResolved
Nov 19, 2025'Microsoft' Windows Defender Security Intelligence UpdateThis incident has been resolved.1872h 3mResolved
Nov 12, 2025Issue with Remittance PostingThis incident has been resolved.124h 13mResolved
Nov 5, 2025Issues with Logging in and Errors in the systemThis incident has been resolved.6h 5mResolved

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How to Read This CareCloud Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before CareCloud acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single CareCloud outage in this window ran 78d, against a mean recovery of 6d 10h. If you depend on CareCloud in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.