Is CareCloud Down?

The issue affecting the receipt of incoming electronic prescription refill requests from pharmacies has been resolved. In coordination with our vendor partner, Surescripts, the underlying cause was identified and addressed, and normal electronic message delivery has been restored. Any messages that previously failed delivery have been addressed as part of the recovery efforts. Organizations should continue to monitor incoming refill requests and utilize faxed requests received during the disruption as needed. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. --- [2026-11-05T16:57:21.258-05:00] (identified) We have identified the root cause and the frequency of the failures has greatly decreased. We are actively working to restore any messages that failed delivery and will provide status updates as those changes are made --- [2026-11-05T11:33:33.980-05:00] (investigating) We are currently investigating an issue affecting the receipt of incoming electronic prescription refill requests from pharmacies. Our vendor partner, Surescripts, has advised that any errored incoming refill requests are being temporarily routed to your organization via fax while the issue is under investigation. We are actively working with Surescripts to identify the cause and restore normal electronic message delivery. We will provide additional status updates as more information becomes available and communicate once the issue has been fully resolved. We apologize for any inconvenience and appreciate your patience.

This incident has been resolved. --- [2026-10-26T16:03:17.898-04:00] (monitoring) Our e-fax partner, SFAX, has identified the issue and addressed the associated traffic and resource limitations. Service performance has returned to normal levels, and SFAX is continuing to monitor the service to ensure stability. We will continue to monitor for any further impact and provide additional updates if necessary. Thank you for your patience and understanding. --- [2026-10-26T14:29:58.300-04:00] (identified) Our e-fax partner, SFAX, is currently experiencing a service outage and is actively investigating the issue. We have received reports of clients encountering errors when attempting to send outbound faxes from CareCloud. For the latest updates regarding the outage and the provider's investigation, please refer to the SFAX Status Page. https://sfax.statuspage.io/ We will continue to monitor the situation and communicate updates regarding the impact and resolution progress as additional information becomes available. Thank you for your patience and understanding.

This incident has been resolved. --- [2026-10-15T11:19:11.906-04:00] (monitoring) The Product team has implemented a fix for the issue affecting document generation, printing, and report generation within CareCloud. These functions should now be working as expected. Our team is actively monitoring the system to ensure stability and confirm that functionality remains restored. Thank you for your patience and understanding. --- [2026-10-15T10:46:37.315-04:00] (investigating) We are currently investigating an issue affecting the generation of documents and reports within CareCloud. Our team is actively working to identify the cause and restore normal functionality. We will provide additional updates as more information becomes available. Thank you for your patience and understanding.