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Is Caseware Cloud Down?

SaaSLive status, outages, and incident history

No. Caseware Cloud is up right now.

Every monitored Caseware Cloud system is operational as of November 14, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

OperationalChecked 9m agoLive · every 60s

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Official Caseware Cloud status page
How we know: the official Caseware Cloud status page, PulsAPI's own check (every 60 seconds), and outage reports from engineers. How PulsAPI monitoring works

Status report

Caseware Cloud Status Summary

As of 12:20 UTC on 14 November 2026, Caseware Cloud is operational. PulsAPI checked Caseware Cloud's official status page and found 30 of 30 components operational, with no active incidents. The latest incident, "SmartSync Cloud Service, Degraded Performance for Canada users", was on Nov 12, 2026 and lasted 1h 49m.

Cite as: PulsAPI, “Caseware Cloud status”, checked 14 November 2026, 12:20 UTC. https://www.pulsapi.com/services/caseware-cloud

Caseware Cloud Component Status

The main Caseware Cloud systems on this page. All 30 are operational right now.

30operational
Asia Pacific (AP) » Caseware Cloud Service
Operational
Asia Pacific (AP) » Cloud-based Engagement Solutions
Operational
Asia Pacific (AP) » Data Analytics Platform
Operational

27 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking Asia Pacific (AP) » Extractly, Asia Pacific (AP) » Sherlock, Asia Pacific (AP) » SmartSync Cloud Service, Canada (CA) » Caseware Cloud Service, Canada (CA) » Cloud-based Engagement Solutions, Canada (CA) » Data Analytics Platform, Canada (CA) » Extractly, Canada (CA) » Sherlock, Canada (CA) » SmartSync Cloud Service, Europe (EU) » Caseware Cloud Service, Europe (EU) » Cloud-based Engagement Solutions, Europe (EU) » Data Analytics Platform, and 15 more.

See all of them free

Component statuses may change independently during partial outages.

Recent Caseware Cloud Outages & Incidents

Incident history from the official Caseware Cloud status page, including resolution updates.

SmartSync Cloud Service, Degraded Performance for Canada usersResolved Nov 12, 2026 · 1h 49mResolved

This incident has been resolved. --- [2026-11-12T16:46:35.393Z] (monitoring) A fix has been implemented and we are monitoring the results. --- [2026-11-12T16:20:52.735Z] (identified) The source of the SmartSync Cloud Service Degraded Performance has been identified and we have found a potential solution. --- [2026-11-12T15:54:38.501Z] (investigating) We are experiencing a Degraded Performance of our SmartSync Cloud Service in the Canada region(s). Our teams are working to identify the root cause and determine the necessary corrective actions. An update will be provided within the hour. We apologize for any inconvenience.

Cloud-based Engagement Solutions, Degraded Performance for United States usersResolved Nov 10, 2026 · 35 minResolved

This incident has been resolved. --- [2026-11-10T18:58:01.668Z] (monitoring) A fix has been implemented and we are monitoring the results. --- [2026-11-10T18:47:39.343Z] (identified) The issue has been identified and a fix is being implemented. --- [2026-11-10T18:37:55.429Z] (investigating) We are investigating an issue affecting document generation and downloads in the US region. Some users may experience issues when generating PDF, Word, or Reference Copy files. Our teams are actively working, and implementing the necessary corrective actions. An update will be provided within the hour.

Cloud-based Engagement Solutions, Performance Degradation for all regionsResolved Oct 29, 2026 · 7h 23mResolved

This incident has been resolved. --- [2026-10-29T17:22:04.962Z] (monitoring) The fix has now been successfully implemented across all impacted regions and we are monitoring the results. --- [2026-10-29T17:03:08.804Z] (identified) Our teams continue to actively work towards resolving the issue. The fix has now been applied to the EU region and is currently being applied across the remaining impacted regions. We appreciate your continued patience and will provide further updates as progress is made. --- [2026-10-29T15:41:13.507Z] (identified) Our teams remain actively engaged and continue to work on the fix. We will provide a further update as more information becomes available. --- [2026-10-29T13:49:07.513Z] (identified) Our teams continue to actively work on the fix and are progressing towards resolving the issue. We will provide a further update as progress is made. --- [2026-10-29T12:15:51.870Z] (identified) The issue has been identified and it's scoped only to some specific scenarios in which the dimensions tags are requested. A fix is currently being worked on and will be applied in the following hours. We apologize for any inconvenience. --- [2026-10-29T11:25:58.017Z] (investigating) We are investigating an issue affecting the dimensions functionality. Our teams are actively working, and implementing the necessary corrective actions. An update will be provided within the hour.

Caseware Cloud Uptime History

Daily uptime recorded by PulsAPI over the last 90 days, with the days that carried a Caseware Cloud incident marked. Each day is measured from our own checks, so the record continues even when the vendor publishes nothing.

Uptime history3 days observed
Nov 12100.00% averageNov 14

Live Caseware Cloud Outage Reports

Problems reported by engineers using Caseware Cloud. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total
24h agoNothing reportednow

No Caseware Cloud problems reported yet.

Something wrong with Caseware Cloud on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About Caseware Cloud

Is Caseware Cloud down? Its official status page at status.casewarecloud.com reports on 30 components, including Caseware Cloud Service, Cloud-based Engagement Solutions and Data Analytics Platform. PulsAPI checks it every few minutes and can alert you when Caseware Cloud reports an incident.

Caseware Cloud Status FAQ

Is Caseware Cloud down right now?

The verdict at the top of this page comes from the latest poll of the official Caseware Cloud status feed and refreshes automatically, so you are not looking at a stale cached answer. PulsAPI re-checks it every 60 seconds.

What should I do if Caseware Cloud is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until Caseware Cloud recovers.

How do I check Caseware Cloud uptime history?

PulsAPI tracks Caseware Cloud uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is not published yet, because a 30-day figure needs 30 days of tracked history. The 90-day uptime strip on this page is public: no account needed. A free account adds alerts whenever Caseware Cloud changes state, plus 15 days of incident detail; Pro extends that to 90 days and Business to 13 months.

How fast does PulsAPI detect Caseware Cloud outages?

PulsAPI reads the official Caseware Cloud status page. PulsAPI re-checks it every 60 seconds. Alerts reach Slack, Discord, Microsoft Teams, PagerDuty, or email once a change has held for 5 minutes, so a one-minute blip does not page you.

Does PulsAPI track individual Caseware Cloud components?

Yes. PulsAPI monitors 30 individual Caseware Cloud components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when Caseware Cloud goes down?

Yes. Create a free account and subscribe to Caseware Cloud: the free plan covers three services with unlimited email alerts and no monthly notification cap. Paid plans lift the monitor limit entirely (Pro and above do not meter how many vendors you watch) and route the same alerts into Slack, Discord, Microsoft Teams, PagerDuty and webhooks.

How do I report an issue with Caseware Cloud to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot Caseware Cloud problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor Caseware Cloud?

Yes. The free plan covers 3 monitored services with unlimited email alerts, permanently, so Caseware Cloud plus two more costs nothing. Every new account also opens with a 30-day Business trial (unlimited monitors, Slack alerts, SLA reporting) with no credit card.

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