Channel.io Outage History

56 incidents recorded over the last 365 days, 54 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Channel.io status100.00% uptime history

Every Recorded Channel.io Incident

Channel.io incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 27, 2026Issue detected with Channel Talk systemThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: October 27, 2026 17:45 ~ 17:51 (KST) - Affected Scope: Some…5 minResolved
Oct 27, 2026Temporary issue detected with AI ALF featureThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: October 27, 2026 04:01 ~ 04:09 (KST) (approximately 8…-760 minResolved
Oct 23, 2026Temporary issue detected with Phone featureThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: October 23, 2026 10:40 ~ 17:50 (KST) (approximately 7 hours 10…32 minResolved
Sep 23, 2026Temporary issue detected with CoSThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: September 23, 2026 16:51:56 ~ September 25, 2026 01:54:00 (KST)…32h 1mResolved
Sep 1, 2026Temporary issue detected with Customer Support (Inbox)The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: August 31, 2026 20:00 ~ September 1, 2026 16:00 (KST)…1h 34mResolved
Sep 1, 2026Temporary issue detected with Marketing featureThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: August 31, 2026 20:00 ~ September 1, 2026 16:00 (KST)…1h 58mResolved
Aug 7, 2026Temporary issue detected with Phone featureThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: August 6, 2026 19:30 ~ August 7, 2026 10:32 (KST)…1 minResolved
Aug 4, 2026Temporary Unavailability of CoS and Notebook for Channel Talk Default DataThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.11h 47mResolved
Jul 30, 2026Temporary issue detected with Customer Support (Inbox)The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: July 30, 2026 16:52:16 ~ 17:00:56 (KST) (approximately 9…7 minResolved
Jul 27, 2026Temporary issue detected with Customer Support (Inbox)Temporary issue has been detected with Customer Support (Inbox) feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause. - Incident Time…-19685 minResolved
Jul 21, 2026Temporary issue detected with Customer Support (Inbox)The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: July 20, 2026 12:00 ~ July 20, 2026 16:00 (KST) (approximately…-1446 minResolved
Jul 10, 2026Temporary issue detected with Customer Support (Inbox)The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: July 10, 2026 04:47 ~ 14:31 (KST) (approximately 9 hours 44…73h 57mResolved
Jun 24, 2026Temporary issue detected with Phone featureThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: June 24, 2026 20:48 ~ 21:23 (KST) (approximately 35 minutes) -…0 minResolved
Jun 23, 2026Temporary issue detected with Kakao Talk Integration ServiceThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: June 23, 2026 15:00 ~ 17:00 (KST) (approximately 2 hours) -…1h 4mResolved
Jun 22, 2026Issue detected with Channel Talk systemThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: June 22, 2026 14:50 ~ 15:15 (KST) (approximately 25 minutes) -…4 minResolved
Jun 5, 2026Temporary issue detected with AI ALF featureThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. Temporary issue has been detected with AI ALF feature. We are currently…0 minResolved
May 26, 2026Temporary issue detected with SMS Sending ServiceThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: May 24, 2026 04:00 ~ May 26, 2026 10:50 (KST) (approximately 2…5h 48mResolved
May 23, 2026[Important Notice] Scheduled Maintenance for Channel.io Main DB UpgradeThe scheduled maintenance has been completed.2h 0mScheduled
May 21, 2026Temporary issue detected with Kakao Talk Integration ServiceThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: May 21, 2026 19:00 ~ 22:00 (KST) (approximately 3 hours) -…1h 31mResolved
May 18, 2026Issue detected with Channel Talk systemThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: May 18, 2026 10:03 ~ 11:14 (KST) (approximately 71 minutes) -…1h 5mResolved
May 14, 2026Issue detected with Channel Talk systemThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. Incident Time: May 14, 2026, 19:47 – 20:03 (KST) Scope of Impact: Temporary…0 minResolved
May 4, 2026Temporary issue detected with Contacts featureThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: May 4, 2026 09:59 ~ 13:17 (KST) (approximately 3 hours 18…0 minResolved
Apr 25, 2026[Important Notice] Scheduled Maintenance for Channel.io Main DB Upgrade PreparationThe scheduled maintenance has been completed.30 minScheduled
Apr 24, 2026Temporary issue detected with AI ALF Statistics featureThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: April 24, 2026 15:00 ~ April 27, 2026 23:50 (KST)…80h 45mResolved
Apr 24, 2026Service Partially UnavailableThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. -Incident Time: 2026-04-23 19:44 ~ 2026-04-24 11:05 (KST) -Affected Scope: Users…1h 32mResolved
Apr 23, 2026Temporary issue detected with AI ALF featureThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: April 22, 2026 21:30 ~ April 23, 2026 12:00 (KST)…1h 6mResolved
Apr 20, 2026Temporary issue detected with Customer Support (Inbox)We would like to inform you of an issue where the unread message count in the inbox was inconsistent and inbox loading was slower than usual. All necessary actions have been completed, and the service is now operating…-356 minResolved
Apr 20, 2026Temporary issue detected with AI ALF featureThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: April 20, 2026 10:25:42 ~ 11:08:41 (KST) (approximately 43…25 minResolved
Apr 8, 2026Temporary issue detected with AI ALF featureThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: 2026. 04. 08 15:10 ~ 2026. 04. 08 15:25 (KST) - Affected Scope…5 minResolved
Apr 1, 2026Temporary issue detected with AI ALF featureThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. -Incident Time 1: 2026. 04. 01 00:00 ~ 2026. 04. 01 00:30 (KST) -Incident Time…0 minResolved
Mar 19, 2026Temporary issue detected with Customer Support (Inbox)The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. Incident Time: 2026. 03. 19 19:41 ~ 2026. 03. 19 21:55 (KST) Affected Scope: An…2h 14mResolved
Mar 18, 2026Temporary issue detected with AI ALF featureTemporary issue has been detected with AI ALF feature. We are currently investigating the cause and will provide updates shortly. We apologize for any inconvenience this may cause. The temporary issue has been…0 minResolved
Mar 13, 2026Temporary issue detected with AI ALF featureThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. Issue 1: Response disruption due to Claude model quota exhaustion - Incident…0 minResolved
Mar 13, 2026Temporary issue detected with Phone featureThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: March 12, 2026 20:32 ~ March 13, 2026 11:09 (KST) - Affected…9 minResolved
Mar 5, 2026Service Partially UnavailableThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: 2026. 03. 05 20:18 ~ 2026. 03. 05 20:24 (KST) - Affected Scope…0 minResolved
Mar 3, 2026Temporary issue detected with AI ALF featureThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. 1) - Incident Time: March 3, 2026 13:20 ~ March 3, 2026 15:22 (KST) - Affected…0 minResolved
Feb 24, 2026Temporary issue detected with Phone featureThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. -Incident Time: 2026. 02. 24 15:26 ~ 2026. 02. 24 16:30 (KST) -Affected Scope…0 minResolved
Feb 13, 2026Temporary issue detected with Analytics FeatureThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: February 13, 2026, 16:42 – 18:04 (KST) - Affected Scope: Unable…14 minResolved
Feb 13, 2026Temporary issue detected with Phone featureThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. Incident Time: February 13, 2026, 16:16 – 16:26 (KST) Affected Scope: IB/OB…0 minResolved
Jan 29, 2026Service Partially UnavailableThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: 2026. 01. 29 19:05 ~ 2026. 01. 29 21:10 (KST) - Affected Scope…0 minResolved
Jan 29, 2026Service Partially UnavailableThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. - Incident Time: 2026. 01. 29 19:31 ~ 2026. 01. 29 19:46 (KST) - Affected Scope…0 minResolved
Jan 15, 2026Temporary issue detected with Customer Support (Inbox)The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.26 minResolved
Jan 13, 2026Issue regarding files uploaded to the Channel Talk media serverThis incident has been resolved.1078h 53mResolved
Jan 13, 2026Temporary issue detected with Phone featureThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.6h 14mResolved
Jan 13, 2026[Resolved] Temporary issue detected with Marketing featureWe would like to inform you that the temporary issue affecting the marketing feature has been resolved, and the service is now back to normal and available for use. We apologize for any inconvenience caused. Incident…0 minResolved
Jan 6, 2026Temporary issue detected with AI ALF featureThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused. -Incident Time: 2025. 01. 06 22:30 ~ 2025. 01. 07 01:30 (KST) -Affected Scope…0 minResolved
Jan 5, 2026Temporary issue detected with Customer Support (Inbox)We identified a temporary issue affecting the Inbox and would like to share an update. The issue has now been fully resolved, and the service is operating normally. We apologize for any inconvenience caused. Incident…-932 minResolved
Jan 5, 2026Temporary issue detected with AI ALF featureThe temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.57 minResolved
Dec 19, 2025채널톡 기능에 문제 발견 | Issue detected with Channel Talk system안녕하세요, 채널톡입니다. 오늘 오전 약 10분간 접속 불가 문제가 발생하여 이용에 불편을 드린 것에 대해 깊이 사과드립니다. 해당 접속 불가 문제는 계정 보안 및 인증 강화와 관련된 서버 부하로 확인되었습니다. 채널톡 업데이트 배포는 안정적인 사용성 제공을 위해 사용량이 보편적으로 가장 적은 늦은 저녁부터 새벽 사이에 진행하고 있고, 어제 밤부터 새벽 사이 보안 관련 안전한 사용…0 minResolved
Dec 19, 2025수신함 기능에 일시적인 문제 발견 | Temporary issue detected with Customer Support (Inbox)일시적인 문제가 해결되었으며, 현재 서비스는 정상화되어 이용이 가능함을 안내드립니다. 서비스 이용에 불편을 드린 점 사과드립니다. The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have caused.6h 4mResolved
Dec 19, 2025상담 통계에 일시적인 문제 발생 | Temporary issue detected with Analytics Feature상담별 통계 조회와 관련한 일시적인 문제가 해결되었으며, 현재 서비스는 정상화되어 이용이 가능함을 안내드립니다. 서비스 이용에 불편을 드린 점 사과드립니다. Temporary issue has been detected with Analytics feature. We are currently investigating the cause and will provide updates…1h 12mResolved
Dec 5, 2025고객 상담 화면에 일시적인 문제 발생 | Temporary issue detected with Customer Support Interface일시적인 문제가 해결되었으며, 현재 서비스는 정상화되어 이용이 가능함을 안내드립니다. 서비스 이용에 불편을 드린 점 사과드립니다. -발생 시간: 2025. 12. 05 14:00 ~ 2025. 12. 05 14:23 (KST) -영향 범위: 프론트(고객사의 고객) 기능 마비 -원인: 해당 시간에 외부 연동 주문 처리에 대한 고객정보 업데이트 요청이 대량으로 몰려 서버에서 처리 트래픽에…0 minResolved
Nov 28, 2025전화 기능에 일시적인 문제 발생 | Temporary issue detected with Phone feature일시적인 문제가 해결되었으며, 현재 서비스는 정상화되어 이용이 가능함을 안내드립니다. 서비스 이용에 불편을 드린 점 사과드립니다. -발생 시간: 2025. 11. 28 08:41 ~ 2025. 11. 28 10:55 (KST) -영향 범위: 전화 미트를 이용하는 모든 고객 -원인: 서버 웹훅 유실로 인해 전화 종료 로직이 수행되지 않았습니다. -조치 내용: 원인이 된 서버를…0 minResolved
Nov 25, 2025전화 기능에 일시적인 오류 발견 | Temporary issue detected with Phone feature일시적인 문제가 해결되었으며, 현재 서비스는 정상화되어 이용이 가능함을 안내드립니다. 서비스 이용에 불편을 드린 점 사과드립니다. 발생 시간: 2025. 11. 24 ~ 2025. 11. 25 10:34 (KST) -영향 범위: 종료된 전화에 대해서 상담 상태가 연결 중으로 보이거나 오퍼레이터 상태가 통화중으로 보임 -원인: 유저, 매니저가 미트에서 나갔다는 이벤트를 받아야 통화가…1h 53mResolved
Nov 25, 2025일본 전화 기능 발신에 문제 발견 | Temporary issue detected with Phone feature (JAPAN Only)일본 국가 채널에 발생하던 일시적인 문제가 해결되었으며, 현재 서비스는 정상화되어 이용이 가능함을 안내드립니다. 서비스 이용에 불편을 드린 점 사과드립니다. The temporary issue has been resolved, and the service is now fully operational. We apologize for any inconvenience this may have…20 minResolved
Nov 21, 2025전화 자동 배정 기능에 일시적인 문제 발생 | Temporary issue detected with Meet Auto-Assignment feature일시적인 문제가 해결되었으며, 현재 서비스는 정상화되어 이용이 가능함을 안내드립니다. 서비스 이용에 불편을 드린 점 사과드립니다. -발생 시간: 2025. 11. 20 20:00 ~ 2025. 11. 21 09:50 (KST) -영향 범위: 팀 배정 및 담당자 자동배정이 동작하는 전화상담 중, 담당자 배정이 완료되었음에도 전화 배정이 가능한 모든 매니저 대상으로 링이 울리는…0 minResolved

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How to Read This Channel.io Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Channel.io acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Channel.io outage in this window ran 44d 22h, against a mean recovery of 1d 1h. If you depend on Channel.io in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.