Chili Piper Outage History

20 incidents recorded over the last 365 days, 15 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Chili Piper status100.00% uptime history

Every Recorded Chili Piper Incident

Chili Piper incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Sep 15, 2026Gong connectivity issuesWe received positive feedback from affected customers after Gong's team applied the fix, so we consider this resolved. Still, please email support@chilipiper.com if you notice anything unexpected.23h 53mResolved
Aug 14, 2026Scheduled Maintenance - DistroThe scheduled maintenance has been completed.1h 0mScheduled
Aug 8, 2026Scheduled Maintenance - DistroThe scheduled maintenance has been completed.2h 0mScheduled
Jul 11, 2026Scheduled Maintenance – Full Platform DowntimeThe scheduled maintenance has been completed.1h 30mScheduled
Jun 22, 2026Issues with booking/routing affecting HubSpot customersHubSpot has now confirmed a fix to the issue. We have also confirmed restoration of services in Chili Piper.28 minResolved
May 18, 2026Degraded performance through Distro routingWe are aware of potential delays while routing records through Distro in one of our environments. As a result, you may notice that Distro is not identifying and, consequently, routing new records. Our Engineering Team…-4214 minResolved
May 9, 2026Scheduled Maintenance – Full Platform DowntimeThe scheduled maintenance has been completed.3h 0mScheduled
Apr 25, 2026Emergency Maintenance Notice - Rules AssetsThe scheduled maintenance has been completed.2h 0mScheduled
Apr 15, 2026Routing Failures Due to Rule Processing IssuesThis has now been resolved after our Engineering Team rolled back one of our services. Rules, Teams and routings are expected to be processed normally now across all products that rely on these assets. We have also…2h 22mResolved
Apr 8, 2026Salesforce connectivity issuesThe retroactive update has been completed, and all accounts should properly be in a connected status at this time. We do have a retry mechanism that will automatically re-attempt CRM Actions in Salesforce if they had…1h 9mResolved
Apr 7, 2026Chili Piper legacy app deleted from HubSpotHeads up: Chili Piper has officially deprecated our Legacy service from the HubSpot Marketplace. This legacy app was retired last year and is no longer in use. There is no impact to any functionality or connectivity on…0 minResolved
Apr 2, 2026Salesforce connectivity issuesWe’ve implemented a retroactive update that ensures tokens remain valid for all tenants that were previously showing an "InTrouble" status. At this time, all tenants are now reflecting as properly connected, aside from…2h 47mResolved
Mar 9, 2026Chat inbox admin page loading issuesThis incident has been resolved. Internal action was taken to ensure that this specific failure point in the chat service cannot again in the future.50 minResolved
Feb 19, 2026Workspaces and Licenses are not loading to AdminsWe have observed that our payment processor's API is stable again. Workspaces, licenses, and product-related menus should be available in-app again. Since the issue occurred outside our ecosystem, we are still waiting…34 minResolved
Dec 17, 2025Email notification deliverability issuesWe are now considering this issue resolved, as we're seeing better results. The issue lasted from 17:30 to 19:20 UTC and impacted email notifications such as meeting confirmations emails, record assignment emails, and…1h 47mResolved
Dec 12, 2025Legacy links and redirects experiencing longer than expected load timesWe've completed the necessary configuration changes and access to resources has been restored for impacted legacy customers. A thorough review of this configuration and what occurred will be completed to ensure it…43 minResolved
Dec 5, 2025Degraded performance through Distro routingThis incident has been resolved.3h 57mResolved
Nov 11, 2025Google service failure - Events not created on CalendarWe discovered this morning that Outlook invites and events were also impacted by the same service failure, extending the scope to both Google and Outlook customers. We are working on recovering all failed events, but…44 minResolved
Nov 7, 2025Workspaces and licenses are not loading to AdminsWe have observed that our payment processor's API is stable again. Workspaces, licenses, and product-related menus should be available in-app again. Since the issue occurred outside our ecosystem, we are still waiting…1h 53mResolved
Nov 6, 2025Degraded Performance on Salesforce actionsOur teams reported that the consumption should be back to normal. You should notice previously delayed Salesforce actions being marked as Successful, and new ones should be processed within our standards. Over the past…1h 59mResolved

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How to Read This Chili Piper Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Chili Piper acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Chili Piper outage in this window ran 23h 53m, against a mean recovery of 2h 46m. If you depend on Chili Piper in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.