Is Cleo Down?

Cleo has successfully completed the scheduled maintenance on the Cleo Integration Cloud (CIC) API Gateway. By following a carefully planned maintenance procedure and taking appropriate precautions, our Engineering team was able to limit the impact to API Provider traffic to only a few seconds. All services are operating normally. --- [2026-09-19T20:44:29.449-05:00] (verifying) Verification is currently underway for the maintenance items. --- [2026-09-19T19:00:09.134-05:00] (in_progress) Scheduled maintenance is currently in progress. We will provide updates as necessary. --- [2026-09-19T18:00:20.110-05:00] (scheduled) Maintenance will begin as scheduled in 60 minutes. --- [2026-09-19T05:52:32.114-05:00] (scheduled) Upcoming Scheduled Maintenance- Sept 19 | 20 Cleo will perform scheduled maintenance on the Cleo Integration Cloud (CIC) API Gateway. WHAT TO EXPECT During the update, we anticipate up to 10 minutes during which no API Provider traffic will be processed. Outbound transactions will queue and then automatically resume processing following the update. Start time: Sept 19 at 19:00 CDT (Sept 20 | 00:00 GMT) Estimated duration: Up to 7 hours BEST PRACTICES Before the update Ensure critical processes are completed prior to the scheduled update window to avoid potential disruptions. During the update Refrain from deploying projects or creating new Endpoints during the maintenance window. Subscribe to the Cleo Status Page to stay informed by tracking the update process and receiving notifications: https://status.cleo.com/ After the update Cleo product updates often contain security enhancements. It is strongly recommended that customers Stay on the latest versions of CIC Agent and CIC Studio . Apply updates without delay to maintain optimal performance and security. Thank You, Your Cleo Team

Engineering has resolved the data‑transmission issues. All services are functioning normally, and data flow has been verified. --- [2026-09-16T09:45:13.774-05:00] (monitoring) Our engineers have identified and resolved the issue, and document flow has been successfully restored. We will continue to closely monitor processing to ensure stability. If you have any documents currently in the Sent folder with a status of "Send Failed" or "Failed Validation," please restage and retransmit those documents. This will ensure that any documents impacted during the interruption are successfully delivered. --- [2026-09-16T09:32:31.252-05:00] (investigating) Our engineers are actively reviewing an incident. Documents sent via the WebEDI portal have stopped delivering as of this morning at approximately 5:03am MST. Will provide updates as they become available.

Cleo Engineers have confirmed through monitoring that all Cleo Integration Cloud API Provider transactions are processing as normal. Between September 3, 4:58 PM CDT and 11:44 PM CDT, approximately 11% of API requests to the API Provider may have experienced delays. Customers with configured retry mechanisms would have experienced successful processing for the majority of retried requests. Cleo will publish an official RCA in the Services Update section within CIC within the next five business days. --- [2026-09-04T00:07:45.641-05:00] (monitoring) Cleo engineers have applied a fix to address the issue. We are actively monitoring document flow to ensure everything continues running smoothly. --- [2026-09-03T23:10:34.055-05:00] (investigating) Cleo Engineers have been alerted to a condition that may be affecting API Provider transactions for a small subset of customers. Our team is actively investigating.