Cleo Outage History

15 incidents recorded over the last 365 days, 8 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Cleo status100.00% uptime history

Every Recorded Cleo Incident

Cleo incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Sep 20, 2026Upcoming scheduled maintenance - 2026/09/19 19:00 CDT | 2026/09/20 00:00 GMTCleo has successfully completed the scheduled maintenance on the Cleo Integration Cloud (CIC) API Gateway. By following a carefully planned maintenance procedure and taking appropriate precautions, our Engineering team…7h 0mScheduled
Sep 16, 2026WebEDI unable to send documentsEngineering has resolved the data‑transmission issues. All services are functioning normally, and data flow has been verified.1h 6mResolved
Sep 4, 2026Cleo Integration Cloud: API Gateway - API Provider DelayCleo Engineers have confirmed through monitoring that all Cleo Integration Cloud API Provider transactions are processing as normal. Between September 3, 4:58 PM CDT and 11:44 PM CDT, approximately 11% of API requests…1h 18mResolved
Jul 14, 2026Cleo Integration Cloud - API Gateway - API Provider connectivityCleo Engineers were alerted to an issue affecting API Provider connectivity for CIC customers caused by an expired certificate. Upon investigation, the certificate was renewed and service was restored. Monitoring has…-1068 minResolved
Jul 2, 2026WebEDI - partial outage affecting document transmissionEngineering has resolved the translation‑map and data‑transmission issues. All services are functioning normally, and data flow has been verified.3h 11mResolved
Jun 23, 2026Cleo WebEDI unable to create response documentsResolved - Our engineers have applied a fix. Cleo WebEDI portal appears to be performing as expected and have confirmed through active monitoring.1h 9mResolved
Jun 21, 2026Upcoming scheduled maintenance - 2026/06/20 19:00 CDT | 2026/06/21 00:00 GMTThe scheduled maintenance has been completed.7h 0mScheduled
May 17, 2026Upcoming scheduled maintenance - 2026/05/16 19:00 CDT | 2026/05/17 00:00 GMTThe scheduled maintenance has been completed.7h 0mScheduled
May 7, 2026Cleo Integration Cloud: CIC Router - Inbound and Outbound Processing DelayCleo Engineers have applied a fix. All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within…3h 37mResolved
Apr 19, 2026Upcoming scheduled maintenance - 2026/04/18 19:00 CDT | 2026/04/19 00:00 GMTThe scheduled maintenance has been completed.7h 0mScheduled
Mar 22, 2026Upcoming scheduled maintenance - 2026/03/21 19:00 CDT | 2026/03/22 00:00 GMTThe scheduled maintenance has been completed.7h 0mScheduled
Feb 25, 2026Cleo Integration Cloud: API Provider FailuresCleo Engineers were alerted to a condition that intermittently affected API Provider connectivity for CIC customers. Between February 24, 1:00 PM CDT and February 25, 1:30 AM CDT, approximately 7% of API requests to the…0 minResolved
Feb 22, 2026Upcoming scheduled maintenance - 2026/02/21 19:00 CST | 2026/02/22 01:00 GMTThe scheduled maintenance has been completed.7h 0mScheduled
Feb 13, 2026Cleo Integration Cloud: CIC Integration Engine - Amazon Selling Partner API FailuresCleo Engineers have applied a fix to the condition affecting the Amazon Selling Partner API. All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo will provide…1h 58mResolved
Jan 18, 2026Upcoming scheduled maintenance - 2026/01/17 19:00 CST | 2026/01/18 01:00 GMTThe scheduled maintenance has been completed.6h 0mScheduled

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How to Read This Cleo Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Cleo acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Cleo outage in this window ran 7h, against a mean recovery of 4h 19m. If you depend on Cleo in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.