Is ContactMonkey Down?

**Status:** Resolved **Impact:** Degraded Performance (Partial) **Components:** Web App → Email Library / Templates **This issue is resolved.** Search, tag filtering, and pagination in the Emails tab are working normally again across all regions. If you still see stale results, a **single hard refresh** (Cmd+Shift+R / Ctrl+Shift+R) will clear the cached page. If anything still looks off after that, contact our support team and we'll pick it up straight away. Thank you again for your patience, and apologies fot any inconvenience caused. --- [2026-07-27T17:10:47Z] (identified) **Status:** Identified **Impact:** Degraded Performance (Partial) — unchanged **Components:** Web App → Email Library / Templates **We've identified the cause and a fix is now deploying.** Our engineers have identified the cause of the issue and have a fix in place. We will be deploying the fix shortly. Thank you for your continued patience, and apologies for any inconvenience caused. --- [2026-07-27T15:54:13Z] (investigating) **Status:** Investigating **Impact:** Degraded Performance (Partial) **Components:** Web App → Email Library / Templates We're investigating an issue affecting the **Emails tab** in ContactMonkey. Some customers are unable to **search the email library, filter templates by tag, or paginate past the first page** of results. **Your emails and templates are safe.** Nothing has been deleted — this is a retrieval and display issue only. Sending, tracking, and analytics are **unaffected**. **Workaround while we fix this:** if you know the name of the email you need, opening it directly from a recent link or a Dashboard/Analytics entry will still load it normally. <https://help.contactmonkey.com/hc/en-us/articles/47674195357453-Known-Issue-Email-Library-Search-Tag-Filtering-and-Pagination-Not-Returning-Results> Our engineering team is actively investigating the root cause.

**Current Status:** Resolved We are pleased to confirm that the issues affecting our Email Builder have been resolved. Please re-enable Email Collaboration if it was disabled, and please refresh your browser. Instructions for Email Collaboration can be found here: <https://help.contactmonkey.com/hc/en-us/articles/360059437492-Using-the-Real-Time-Email-Collaboration-Feature#how-to-enable-or-disable-email-collaboration-admin-only> Thank you for your patience, and apologies again for any inconvenience caused. --- [2026-07-16T13:19:56Z] (investigating) **Summary of Issue** We are currently investigating an issue while editing a newsletter, content blocks were being duplicated automatically after making changes, even when those sections were not modified. **What is happening:** • Content may also be appearing multiple times within the email. • Removing duplicated elements causes other unexpected duplications or layout changes. • Some content areas become uneditable after duplication occurs. • Some edits are not saved. • Deleted content may still remain. **Workaround:** To prevent this behavior, please **turn off Email Collaboration temporarily** while working on your templates. This will allow you to edit and save your newsletters normally without unexpected duplications. Details on how to disable email collaboration can be found here: <https://help.contactmonkey.com/hc/en-us/articles/360059437492-Using-the-Real-Time-Email-Collaboration-Feature#how-to-enable-or-disable-email-collaboration-admin-only> Our engineering team is actively diagnosing the root cause to deploy a fix. We will provide the next update in **60 minutes** or as soon as new information becomes available.

**Current Status:** Resolved Following successful deployment and a period of close monitoring, we have confirmed The All Clear for the O365 Add-in issue in the US region. The loading issues have been fully resolved, and service has returned to normal levels. Thanks again for your patience, and apologies again for the inconvenience caused. --- [2026-06-11T15:14:08Z] (monitoring) **Current Status:** Resolved The deployment of the fix is complete, and the issue causing the O365 Add-in to get stuck loading has been fully resolved. Service has returned to normal levels for all impacted users in the US region. We are monitoring performance closely to ensure continued stability. Thank you very much for your patience. We sincerely apologize for the disruption and inconvenience caused. --- [2026-06-11T14:53:13Z] (identified) **Current Status: Mitigating** Our engineering team has identified a resolution and is currently deploying a fix to address the issue causing the O365 Add-in to get stuck loading. We expect to be up and running shortly. We apologize for the continued disruption and inconvenience caused. --- [2026-06-11T14:21:01Z] (investigating) **Current Status:** Investigating We are currently investigating an issue where the O365 Add-in is stuck loading for users in the US region. Our engineering team is actively working on a fix to restore full functionality. We apologize for the disruption and will provide our next update in 30 minutes, or sooner if new information becomes available.