Conviva Outage History

92 incidents recorded over the last 365 days, 50 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Conviva status100.00% uptime history

Every Recorded Conviva Incident

Conviva incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Oct 29, 2026Scheduled Maintenance Activity for Platform and Application ServicesScheduled maintenance is currently in progress. We will provide updates as necessary.6h 0mScheduled
Oct 25, 2026Data Delay for SEI App customersThis incident has been resolved.2h 38mResolved
Oct 22, 2026Pulse Nexa AI Scheduled Reports Under MaintenanceThis incident has been resolved.15h 8mResolved
Oct 21, 2026Nexa not respondingNexa is back up and running now.5 minResolved
Oct 15, 2026Scheduled Maintenance Activity for Platform and Application ServicesThe scheduled maintenance has been completed.6h 0mScheduled
Oct 9, 2026Maintenance Notification for Infrastructure and Scaling ActivityThe scheduled maintenance has been completed.6h 0mScheduled
Oct 6, 2026Maintenance Notification for Infrastructure and Scaling ActivityThe scheduled maintenance has been completed.4h 0mScheduled
Oct 3, 2026Maintenance Notification for Infrastructure and Scaling ActivityThe scheduled maintenance has been completed.4h 0mScheduled
Sep 30, 2026Conviva - Scheduled Activity for Conviva Platform and Application ServicesThe scheduled maintenance has been completed.4h 0mScheduled
Sep 29, 2026Data dips in SEI-Video on 29th September, 2026.This issue has been mitigated. We continue to monitor for system stability4h 44mResolved
Sep 29, 2026Maintenance Notification for Infrastructure and Scaling ActivityThe scheduled maintenance has been completed.4h 0mScheduled
Sep 26, 2026Maintenance Notification for Infrastructure and Scaling ActivityThe scheduled maintenance has been completed.4h 0mScheduled
Sep 24, 2026Emergency Maintenance Activity for Platform and Application ServicesThe scheduled maintenance has been completed.2h 0mScheduled
Sep 22, 2026Maintenance Notification for Infrastructure and Capacity ChangesThe scheduled maintenance has been completed.6h 0mScheduled
Sep 21, 2026HistoricalThis incident has been resolved.52 minResolved
Sep 17, 2026Maintenance Notification for Infrastructure UpdatesThe scheduled maintenance has been completed.6h 0mScheduled
Sep 15, 2026Conviva - Emergency Infrastructure and Capacity ChangesThe scheduled maintenance has been completed.6h 0mScheduled
Sep 12, 2026Historical Data dip between 5:34 - 5:44 UTC on Sep 12This incident has been resolved.12h 43mResolved
Sep 12, 2026Conviva - Scale-Up Activity Start for High Traffic Volume EventThe scheduled maintenance has been completed.6h 0mScheduled
Sep 11, 2026Maintenance Notification for Infrastructure updatesThe scheduled maintenance has been completed.6h 0mScheduled
Sep 10, 2026VSI Video Metrics AnomalyAll systems are operational and functional as normal. We will share the repair timeline for the historical data between 00:14 UTC - 02:00 UTC Sep 10th soon.2h 36mResolved
Sep 7, 2026VSI-Video data gap from 10:30 - 10:47 UTC on Sep 7th, 2026VSI Services have been operating normal and we are currently in the process of repairing the data for the impacted time window for historical data between 10:30 - 10:47 UTC on Sep 7th, 2026.36h 26mResolved
Sep 7, 2026Video data delay in PulseVSI-Video services are stable and functioning normally following the mitigation. Historical data between 10:30 - 10:47 UTC on Sep 7th, 2026 shows data discrepancies. This is isolated to that window only, no other data…14 minResolved
Sep 6, 2026Conviva - Emergency Conviva Platform Scaling ActivityThe scheduled maintenance has been completed.4h 0mScheduled
Sep 5, 2026vDPI - Live and HistoricalThis incident has been Resolved. We will be performing repair on the Historical data.2h 36mResolved
Sep 4, 2026Scheduled Maintenance Notification for Infrastructure and Application ServicesThe scheduled maintenance has been completed.6h 0mScheduled
Sep 2, 2026Maintenance Notification for Infrastructure and Application ServicesThe scheduled maintenance has been completed.6h 0mScheduled
Aug 28, 2026Maintenance Notification for Infrastructure and Application ServicesThe scheduled maintenance has been completed.6h 0mScheduled
Aug 27, 2026Maintenance Notification for Software and Application ServicesThe scheduled maintenance has been completed.6h 0mScheduled
Aug 21, 2026Conviva Pre-Scheduled Maintenance Notification for Infrastructure and Application ServicesThe scheduled maintenance has been completed.6h 0mScheduled
Aug 20, 2026Scheduled Maintenance Activity for Platform and Application ServicesThe scheduled maintenance has been completed.6h 0mScheduled
Aug 13, 2026Scheduled Maintenance Activity for Platform and Application ServicesThe scheduled maintenance has been completed.6h 0mScheduled
Aug 12, 2026Scheduled Maintenance Activity for Platform and Application ServicesThe scheduled maintenance has been completed.6h 0mScheduled
Aug 6, 2026VSI Historical Data GapThis incident has been resolved.20h 58mResolved
Aug 6, 2026Scheduled Maintenance Activity for Platform and Application ServicesThe scheduled maintenance has been completed.6h 0mScheduled
Aug 5, 2026Conviva Critical Incident Awareness NotificationThis incident has been resolved.10 minResolved
Jul 30, 2026VSI Real Time Data DegradationThis incident has been resolved.23 minResolved
Jul 30, 2026Scheduled Maintenance Activity for Platform and Application ServicesThe scheduled maintenance has been completed.6h 0mScheduled
Jul 22, 2026Scheduled Maintenance Activity for Platform and Application ServicesThe scheduled maintenance has been completed.6h 0mScheduled
Jul 21, 2026Emergency Maintenance Activity for Application ServicesThe scheduled maintenance has been completed.1h 30mScheduled
Jul 21, 2026Scheduled Maintenance Activity for Platform and Application ServicesThe scheduled maintenance has been completed.6h 0mScheduled
Jul 20, 2026Scheduled Maintenance Activity for Platform and Application ServicesThe scheduled maintenance has been completed.6h 0mScheduled
Jul 11, 2026Scheduled Maintenance Activity for Platform Capacity ScaleupThe scheduled maintenance has been completed.6h 0mScheduled
Jul 2, 2026DPI - Historical Data Dip 2nd July - UTC 8:27 to UTC 8:55This incident has been resolved.9h 30mResolved
Jun 22, 2026Login IssuesPulse login services are fully restored.54 minResolved
Jun 10, 2026Scheduled Maintenance Activity for Platform and Application ServicesThe scheduled maintenance has been completed.6h 0mScheduled
Jun 8, 2026Scheduled Maintenance Activity for Platform and Application ServicesThe scheduled maintenance has been completed.6h 0mScheduled
Jun 6, 2026HistoricalThis incident has been resolved.57 minResolved
Jun 5, 2026HistoricalThis incident has been resolved.27 minResolved
Jun 5, 2026HistoricalThis data gap has been restored now and the system is working as expected since 20:28 UTC1h 24mResolved
Jun 5, 2026VSI Data DipThis incident has been resolved.29 minResolved
Jun 3, 2026Scheduled Maintenance Activity for Platform and Application ServicesThe scheduled maintenance has been completed.6h 0mScheduled
May 29, 2026Scheduled Maintenance Activity for Platform and Application ServicesThe scheduled maintenance has been completed.6h 0mScheduled
May 27, 2026Scheduled Maintenance Activity for Platform and Application ServicesThe scheduled maintenance has been completed.8h 0mScheduled
May 24, 2026Live and HistoricalThis incident has been resolved.32h 45mResolved
May 22, 2026DPI Service DegradationThe DPI services have been restored. Customers might notice a metrics gap for DPI historical. We will share more updates as things progress6h 58mResolved
May 22, 2026Scheduled Maintenance Activity for Platform and Application ServicesThe scheduled maintenance has been completed.6h 0mScheduled
May 20, 2026HistoricalThis incident has been resolved.2 minResolved
May 20, 2026Pulse Historical Data DelayThis incident has been resolved.56 minResolved
May 20, 2026Pulse Historical Data DelayThis incident has been resolved40 minResolved
May 20, 2026HistoricalThis incident has been resolved.16 minResolved
May 20, 2026Scheduled Maintenance Activity for Platform and Application ServicesThe scheduled maintenance has been completed.6h 0mScheduled
May 20, 2026Pulse Metris AnomalyThe system has recovered and metrics should be computing as normal. For the impact time range for May 20th 01:51 - 04:39 UTC, we will resume the data recovery shortly and expecting to conclude in the next ~48 hours2h 31mResolved
May 19, 2026VSI Services Degraded - Data DipThis incident has been resolved.15h 4mResolved
May 14, 2026Scheduled Maintenance Activity for Platform and Application ServicesThe scheduled maintenance has been completed.4h 0mScheduled
May 7, 2026Scheduled Maintenance Activity for Platform and Application ServicesThe scheduled maintenance has been completed.4h 0mScheduled
Apr 29, 2026Conviva Scheduled Maintenance Activity for Platform.The scheduled maintenance has been completed.6h 0mScheduled
Apr 23, 2026Real-Time and Historical Data DelayThis incident has been resolved.14h 41mResolved
Apr 23, 2026Real-Time and Historical Data DelayThis incident has been resolved52 minResolved
Apr 23, 2026HistoricalThis incident has been resolved29 minResolved
Apr 23, 2026Scheduled Maintenance Activity for Platform and Application ServicesThe scheduled maintenance has been completed.4h 0mScheduled
Apr 14, 2026HistoricalVSI historical data is stable and operational. We are gathering details on data recovery for the impacted period from April 14 ~ 2:20 UTC to 2:47 UTC. We will continue monitoring the systems.0 minResolved
Apr 14, 2026HistoricalThis incident has been resolved7 minResolved
Apr 9, 2026Scheduled Maintenance Activity for Platform and Application ServicesThe scheduled maintenance has been completed.4h 0mScheduled
Apr 1, 2026VSI Viewer Module Intermittent IssueThe issue has been mitigated and Session Timeline data should be accessible as expected.9h 32mResolved
Mar 24, 2026VSI — Under Monitoring, No Current ImpactThis incident has been resolved.51h 17mResolved
Mar 16, 2026VSI Services DegradedOur VSI services have been restored and are operational. We are continuing to work with our engineering teams to restore the impacted data and will share more information on the timeline via the status page2h 48mResolved
Mar 14, 2026VSI - Historical data gap on march 13th between 10:00 –12:00 UTCBackfill has been completed and the data gaps are no longer visible30 minResolved
Feb 8, 2026HistoricalThis incident has been resolved35 minResolved
Feb 6, 2026HistoricalThis incident has been resolved49 minResolved
Feb 2, 2026HistoricalThis incident has been resolved.14 minResolved
Jan 11, 2026DPI service degradation.This incident has been resolved.43h 15mResolved
Dec 26, 2025VSI: Spike in MetricsThis incident has been resolved.6h 18mResolved
Dec 21, 2025VSI - Data Dip noticed from around 04:15 UTC on 21 December 2025.The data repair has been completed successfully.80h 41mResolved
Dec 20, 2025Conviva Critical Incident Awareness NotificationThis Incident has been resolved.72h 38mResolved
Dec 20, 2025HistoricalThis incident has been resolved20 minResolved
Dec 19, 2025Data dips in VSI TrendsThis incident has been resolved. We are beginning repair for the dips in Pulse. This will take ~20 hours.5h 26mResolved
Dec 1, 2025VSI - Historical data discrepancyWe are resolving this incident as the ongoing monitoring has been completed. The issue has not resurfaced since, and we don't expect any impact on our systems.906h 50mResolved
Nov 25, 2025Conviva API 500 responseAPI is back to full functionality46 minResolved
Nov 25, 2025API errors with 500 response codeThis issue is now resolved19 minResolved
Nov 16, 2025HistoricalThis incident has been resolved24 minResolved
Nov 13, 2025DPI Data gapThis incident has been resolved.4h 15mResolved

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How to Read This Conviva Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Conviva acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Conviva outage in this window ran 37d 18h, against a mean recovery of 17h 24m. If you depend on Conviva in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.