Is Copado Down?

With GitHub applying mitigations, the ongoing issues with commits and deployments for this incident are resolved --- [2026-11-04T12:29:36.785Z] (monitoring) GitHub's status has been updated to indicate that the incident is resolved. We will monitor for now and update this incident to Resolved once we confirm that full functionality is restored. --- [2026-11-04T11:25:18.940Z] (identified) Multiple customers are reporting issues with commits and deployments due to the ongoing GitHub service incident: https://www.githubstatus.com/ We are monitoring closely and will update this status when more information is available.

This incident has been resolved. --- [2026-09-16T12:19:37.588Z] (monitoring) Current Status Salesforce has deployed a fix across their infrastructure, and service is actively returning to normal across affected instances. Our team has updated our status to Monitoring as platform performance stabilizes. Incident Progress Service Restoration: A fleetwide rollout by Salesforce is currently in progress, and system availability is restoring. Permanent Resolution: In parallel with the rollout, engineering teams are implementing a permanent, code-level fix to prevent recurrence. Internal Monitoring: We are actively monitoring error rates and telemetry to verify complete stability. Customer Guidance Most users should now be able to access their Copado instances and Copado Community without encountering maintenance errors. If you experience any residual latency or brief hiccups, please wait a few moments and refresh your browser session. --- [2026-09-16T08:47:12.411Z] (identified) Issue Summary: Salesforce has officially acknowledged an ongoing global service disruption affecting their Core Services. This infrastructure-level outage is the root cause of the intermittent maintenance errors and access issues currently affecting our environments. Current Status: Provider Incident ID: https://status.salesforce.com/incidents/20004433 Root Cause: Global Salesforce Core Service disruption. Next Steps & Actions: Track Real-Time Updates: Please monitor the official Salesforce Trust Link for direct updates from Salesforce engineering. Support Ticket Request: We kindly ask that you continue to refrain from opening Copado Support or IT tickets regarding this specific error, as our support teams do not have direct control over underlying platform restoration. We are closely monitoring Salesforce's progress and will post another update as soon as platform functionality stabilizes.

We have confirmed that the root cause of this issue is a known Salesforce product bug. Salesforce is actively working on a fix and is currently planning to make it available as an Early Release. Details can be found here: https://help.salesforce.com/s/issue?id=a02g7000007hHG5AAM We are marking this incident as resolved. --- [2026-08-28T06:12:05.030Z] (monitoring) We are no longer receiving reports of unexpected job executions. We are working with Salesforce to determine the root cause and will continue to monitor for any recurrence. --- [2026-08-27T12:25:40.433Z] (investigating) We are still actively investigating this issue and working toward a resolution. We will update this status with more information as it becomes available. --- [2026-08-27T08:46:38.514Z] (investigating) We are currently investigating reports from a small number of customers regarding unexpected job executions. Our team is actively reviewing the behavior and working to better understand the issue. While we are currently investigating this, please feel free to open a case through our Success Community if you are experiencing any related issues.

During this planned downtime, we will perform maintenance, enhancements and needed improvements to keep Copado secure, robust and reliable. We recognize the important role that Copado plays in your success, and we aim to minimize disruption by planning and scheduling this downtime in advance. Please note that Copado performs planned downtime operations regionally. This planned downtime will affect customers on Copado backends, including dedicated backends, located in the APAC region. If you have any scheduled jobs during this window, please reschedule them or try them after the maintenance window is complete.

During this planned downtime, we will perform maintenance, enhancements and needed improvements to keep Copado secure, robust and reliable. We recognize the important role that Copado plays in your success, and we aim to minimize disruption by planning and scheduling this downtime in advance. Please note that Copado performs planned downtime operations regionally. This planned downtime will affect customers on Copado backends, including dedicated backends, located in the EMEA region. If you have any scheduled jobs during this window, please reschedule them or try them after the maintenance window is complete.