Is Countingup Down?

Good news, as Microsoft reports steady improvements and email queues are now nearing normal levels. You might still notice slight delays while they finish restoring the remaining servers. **All Countingup app features and payments remain completely unaffected. ** If you need a hand today, sending a secure message in the app is still the best option. We will share a final update once Microsoft confirms everything is fully back to normal. --- [2026-11-13T10:30:45Z] (monitoring) We are currently monitoring an ongoing Microsoft email outage. If you use a Microsoft email address, your messages to us might be delayed or fail to arrive. You may also experience delays in receiving email replies from our support team. All Countingup systems are running normally, so your account and payments are completely unaffected. If you need help today, please send us a message from the app. Our in app messaging is working as usual and is the fastest way to reach us. You can find this feature on the home screen; just tap the speech bubble to connect with the team. We are also checking how this outage affects our external banking and payment partners. If your query relies on updates from these third-party suppliers, it may take us longer to resolve. We are keeping a close eye on the situation and will update you once Microsoft fixes the issue.

Our providers have reported that the service has been restored and is functioning as expected. You can now attempt to make any card transactions which were previously unsuccessful 💳 💬 Need help? If you have any further questions, please reach out to our Support team directly through your app or email us at [support@countingup.com](mailto:support@countingup.com "support@countingup.com"). --- [2026-11-03T14:24:20Z] (investigating) We've been notified of technical difficulties that are impacting the processing of online card transactions that require further online verification 💳. Our provider is currently working on identifying the root cause and resolving the issue swiftly. ⚠️ How this affects you Online card transactions that require further verification may be timing out, not completing or showing an error. Please don't re-attempt the transaction until the issue has been resolved. 💬 Need help? If you have any questions, please reach out to our Support team directly at [support@countingup.com](mailto:support@countingup.com).

After a period of monitoring the fix, we can confirm our in-app secure messaging is functioning as expected. We apologise for any inconvenience 🙏 --- [2026-11-03T15:25:05Z] (monitoring) Our provider has implemented a fix for our in-app secure messaging 💬. This means customers should be able to speak to our team in-app. The fix is being monitored to make sure everything is running smoothly. ⚠️ How this affects you Our team are continuing to work through conversations that have been initiated but may not have received a response. 💬 Need help? Our team will respond to your in-app message queries as soon as they can; alternatively, you can reach out at "support@countingup.com" --- [2026-11-03T14:11:15Z] (identified) Our provider has identified the fix that needs to take place and is currently working on implementing it ⚒️. Our in-app secure message is still affected. ⚠️ How this affects you Our team are continuing to work through conversations that have been initiated but may not have received a response. Emails to [support@countingup.com](https://support@countingup.com) are unaffected 📧 💬 Need help? Our team will respond to your in-app message queries as soon as they can. --- [2026-11-03T11:52:53Z] (investigating) We've been notified of technical difficulties impacting our in-app messaging 💬. Our provider is currently working on identifying the root cause and resolving the issue swiftly. ⚠️ How this affects you Our team are working through conversations that have been initiated but may not have received a response. Emails to support@countingup.com are unaffected 📧 💬 Need help? Our team will respond to your in-app message queries as they can.