Currencycloud Outage History

76 incidents recorded over the last 365 days, 67 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Currencycloud status100.00% uptime history

Every Recorded Currencycloud Incident

Currencycloud incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 15, 2026Production Environment - Emergency MaintenanceThe Currencycloud Production environment will be undergoing emergency maintenance on Sunday November 15th at 01:00 UTC2h 0mScheduled
Nov 4, 2026Issue affecting some USD collectionsThe issue has now been resolved.5h 9mResolved
Nov 3, 2026Currencycloud.com website is downThe issue affecting access to currencycloud.com has been resolved, and the website is now accessible. We are continuing to work with the relevant teams to understand the root cause of the incident and identify any…9h 27mResolved
Oct 29, 2026Issues Downloading Customer Reports**Issues Downloading Customer Reports**  **Overview**  On 29 October 2026, an issue began affecting customer report downloads. Some clients experienced downloaded reports appearing empty despite data being visible…5h 56mResolved
Oct 16, 2026Issue Affecting Support Email Processing## Overview Between 13 October and 19 October, we experienced an issue affecting the processing of a subset of support emails sent to Currencycloud. While emails were successfully delivered, some were not consistently…119h 1mResolved
Sep 25, 2026API Authentication Errors## **Overview** On 24 September 2026, some customers experienced authentication failures when accessing Currencycloud services through the platform and API. The issue occurred following a software release and affected…-1099 minResolved
Sep 21, 2026Errors on multiple API endpoints.# Overview On 21 September 2026, a subset of API requests experienced intermittent errors across multiple API endpoints. The issue was identified at approximately 19:52 UTC and resolved by 20:41 UTC, with elevated…8h 4mResolved
Sep 14, 2026Subset Customers Experiencing CAD Payment Failures and Processing Delays#### **Overview** On 14 September, a subset of CAD payments failed to complete successfully during a period of unusually high payment activity. The issue was identified through automated monitoring and investigated…66h 2mResolved
Sep 14, 2026Demo Environment Service Disruption## Overview On 14 September 2026, we experienced a disruption affecting one of our non-production demonstration environments. This impacted access to balances and related account functionality within the demonstration…1h 16mResolved
Sep 13, 2026Production Environment - Planned OutageThe scheduled maintenance has been completed.2h 0mScheduled
Sep 11, 2026Issue affecting foreign exchange quote and trade processing## Overview On 11 September 2026, we detected a service disruption affecting foreign exchange quote and trade processing for a subset of currency pairs. During this period, some quotes and trade requests experienced…67h 36mResolved
Sep 8, 2026Webhook Notification Delays# Overview On Tuesday 8 September 2026, some customers experienced two periods of delay in receiving webhook notifications from Currencycloud. The first period occurred between 07:23 and 10:05 UK time, and the second…2h 20mResolved
Sep 5, 2026EUR virtual account creation.# Overview On 5 September 2026, Currencycloud identified an issue affecting the creation of Virtual Accounts through one of our network partner integrations. New Virtual Account requests were received but were not…2h 58mResolved
Sep 4, 2026Webhook Notification Delivery Delays and Missing Notifications# Overview Between the afternoon of Thursday 3 September 2026 and the evening of Friday 4 September 2026 \(UK time\), some customers experienced delays receiving webhook notifications from Currencycloud. During this…12h 34mResolved
Sep 3, 2026DEMO Environment - Planned MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Sep 1, 2026Issue Affecting Payment Processing## Overview  On 1 September 2026, customers may have experienced delays in payment status updates within the Currencycloud platform. During the incident, some payments remained in a submitted status for longer than…17h 7mResolved
Sep 1, 2026Some Customers Unable to View Beneficiary Information## **Overview**  On 1 September 2026, customers using Direct experienced an issue where beneficiary details were not displayed correctly. Affected users may have been unable to view existing beneficiary information and…2h 39mResolved
Sep 1, 2026SMS Authentication Issues Affecting +86 Phone Numbers## **Overview**  Between 31 August 2026 and 1 September 2026, some customers using mainland China \(\+86\) phone numbers experienced difficulties receiving SMS verification codes required to access the Currencycloud…74h 30mResolved
Aug 31, 2026Some Customers Experiencing Payment Failures and Processing Delays for CAD## **Overview**  On 31 August 2026 and 1 September 2026, some customers experienced payment failures and processing delays affecting payments routed through one of our banking partners.  The issue was caused by a…17h 45mResolved
Aug 25, 2026Potential delays to SEK, NOK & DKK# **Overview**  On 25 August 2026, we experienced an issue that affected the processing of some SEK, NOK and DKK payments. The issue was identified and mitigated the same day, with full service stability confirmed…6h 6mResolved
Aug 11, 2026Delays to SEK Local Payments**Delays to SEK Local Payments** **Overview** On 11 August 2026, we identified an issue that delayed the processing of some SEK and NOK payments, causing a subset of payments to remain pending for longer than…39h 51mResolved
Jul 21, 2026Local EUR Payment Processing Delays# Overview On 21 July 2026, an outage affecting a network partner's API services disrupted the processing of some EUR payment instructions and related services. Currencycloud teams worked closely with the partner to…52h 26mResolved
Jul 20, 2026Operational Delays to Manual Processing Activities# Overview On 20 July 2026, we experienced an internal systems issue that affected access to certain operational tools. The issue was identified and resolved by our teams and service providers, with service…2h 32mResolved
Jul 12, 2026Production Environment - Emergency MaintenanceThe scheduled maintenance has been completed.2h 0mScheduled
Jul 10, 2026Delays to a subset of local DKK Payments# Overview On July 9, 2026, we identified an issue affecting payment processing through a local banking network partner. The issue resulted in delays to a subset of SEK payments and, during recovery, a smaller number…91h 34mResolved
Jul 9, 2026Delays to local SEK Payments# Overview On July 9, 2026, we identified an issue affecting payment processing through a local banking network partner. The issue resulted in delays to a subset of SEK payments and, during recovery, a smaller number…22h 35mResolved
Jul 6, 2026Issues Affecting Bulk Upload Payment Processing## Overview On July 2, 2026, we identified an issue affecting Bulk Upload payment processing. A subset of uploads did not result in the expected creation of payment entries and allocations. Following investigation…26h 35mResolved
Jul 6, 2026Issue Affecting Payment Validation Services## Overview On 3 July 2026, we identified an issue affecting payment validation services in the production environment. Some clients experienced errors when validating payments via the platform and API. The issue was…26h 20mResolved
Jul 3, 2026Issue Affecting Payment Validation Services## Overview On 3 July 2026, we identified an issue affecting payment validation services in the production environment. Some clients experienced errors when validating payments via the platform and API. The issue was…48 minResolved
Jul 3, 2026Issues Affecting Bulk Upload Payment Processing## Overview On July 2, 2026, we identified an issue affecting Bulk Upload payment processing. A subset of uploads did not result in the expected creation of payment entries and allocations. Following investigation…3h 33mResolved
Jul 2, 2026Payment Validation Service Disruption (Resolved)## Overview On 1 July 2026, an issue was identified impacting payment validation services, resulting in intermittent 500 Internal Server Error responses during payment validation requests. The issue affected the…0 minResolved
Jun 27, 2026Delay to local DKK payments# Overview On June 27, 2026, we identified an issue affecting a subset of DKK local payments, where a sweep submitted to a network partner was not successfully processed, resulting in delays to associated payments…37h 12mResolved
Jun 19, 2026Delays to Account Updates and Downstream Services# Overview On June 22, 2026, we identified an issue impacting part of our internal data processing pipeline, where changes made to data streaming configuration were not applied as expected, leading to a temporary…2h 19mResolved
Jun 16, 2026Transaction Delays**Overview** On 16 June 2026, we identified an issue affecting our transaction screening service, which resulted in a temporary disruption to compliance checks required before payments and collections can be processed…3h 3mResolved
Jun 15, 2026Delay to RON Local Payments Processing# Overview On June 15, 2026, we identified an issue affecting a subset of RON local payments, where a payment file sent to a network partner was not successfully processed, resulting in delays. The incident was fully…41h 10mResolved
Jun 14, 2026Production Environment - Scheduled FailoverThe scheduled maintenance has been completed.6h 0mScheduled
Jun 10, 2026Intermittent Pricing Errors in Demo Environment**Overview**  On June 10, 2026, we identified an issue affecting pricing responses in our Demo environment, where a portion of requests returned errors. The incident was fully resolved within approximately 1 hour and…3h 39mResolved
Jun 8, 2026Direct paydirect.io Access Denied**Overview** On 8 June 2026, an issue in our production environment temporarily affected access to [Paydirect.io](http://Paydirect.io) for customers using custom domains. The disruption lasted approximately 37…37 minResolved
Jun 5, 2026Processing delays TRY, CHF & MXN local payments**Overview**  On 5 June 2026, a technical change in our production environment affected how the status of some local payments in TRY, CHF and MXN was displayed.  This lasted approximately 6 hours, during which some…6h 12mResolved
Jun 3, 2026Login Issues with MFA Authentication## **Overview**  On 3 June 2026, an issue within the production environment caused intermittent errors during multi-factor authentication \(MFA/2FA\) when logging in to the platform.  The issue began at approximately…3h 58mResolved
May 28, 2026FX Trading Issue## Overview On 29 May 2026, an issue within the production environment affected certain FX trading services, including trade and swap execution for a subset of clients. The disruption occurred between 15:05 and 15:37…0 minResolved
May 22, 2026Clients experiencing Multiple Invalid SCA Error# Overview On 21 May 2026, we identified an issue in the production environment that impacted payment validation and authentication flows. A small number of clients experienced errors when attempting to complete…4h 32mResolved
May 19, 2026Issue affecting local EUR payments# Overview On 19 May 2026, an external industry-wide issue was identified affecting local EUR payments, where a sub-set of payments failed with the failure reason “RJCT reason: Technical problem. Try again.” The…16h 15mResolved
May 18, 2026Delay in Creating EUR and USD Accounts in DEMO Environment# Overview On 18 May 2026, we identified an issue in the DEMO environment that caused delays and incomplete details during the creation of some EUR and USD test accounts. Our teams investigated and implemented a fix…15h 45mResolved
May 10, 2026Platform Maintenance# **Overview** On 10 May 2026, we carried out planned maintenance on our as part of our ongoing efforts to maintain and improve reliability. This activity involved a controlled failover and failback process. During…28 minResolved
May 10, 2026Production Environment - Scheduled FailoverThe scheduled maintenance has been completed.4h 0mScheduled
May 8, 2026Local EUR Payment Status# **Overview** On May 8th 2026, an issue was identified that affected the way status updates were displayed for local EUR payments. While payments continued to process normally, some statuses did not update in real…4h 42mResolved
May 8, 2026Service Update – Customer Support Availability# **Overview** On May 8th 2026, an issue was identified that temporarily affected phone support availability. During the incident, customers may have experienced difficulty reaching support by telephone while the issue…4h 29mResolved
May 7, 2026Intermittent Two‑Factor Authentication Issues# **Overview** On May 7th 2026, an issue was identified that caused intermittent errors during two‑factor authentication for a subset of users. The problem was detected through monitoring and user reports, and teams…4h 56mResolved
May 4, 2026Erste Payment Status Updates# Overview On 4 May 2026, we identified an issue affecting a subset of RON, CZK & HUF payments processed via one of our network partners. While the payments themselves were successfully sent and debited by the…19h 20mResolved
Apr 28, 2026Virtual account creation service degraded# Overview On 27 April 2026, we identified an issue affecting the creation of virtual accounts \(VANs\) via one of our external network partners in the production environment. During this period, requests to create…9h 43mResolved
Apr 7, 2026Investigating – RON Local Payment Status Updates# **Overview** A high volume of RON payments experienced delays in status updates, remaining in a “submitted” state longer than expected. The issue primarily affected larger batch submissions. # **Client…22h 4mResolved
Apr 2, 2026Issues accessing API and Direct# **Overview** On 2 April 2026, the production API experienced a temporary service disruption, resulting in increased request failures and timeouts. The issue was identified and resolved following the rollback of a…48 minResolved
Mar 31, 2026Degraded Performance – Local DKK Payments# **Overview** An issue impacted the processing of certain DKK payments, where payments did not progress as expected despite funds being successfully received by our DKK network partner. # **Client Impact** Some…15h 55mResolved
Mar 13, 2026Delays in Confirmation of Payee (COP) inbound service# Overview The inbound Confirmation of Payee \(COP\) service experienced slower‑than‑expected processing of account updates. While core COP checks continued to operate normally, some newly created accounts took longer…113h 38mResolved
Mar 12, 2026Demo Environment – Login and API Connectivity Issues# **Multiple issues on API DEMO** ## **Overview** Between 11–12 March 2026, some users of the API Demo environment experienced difficulties signing in and accessing certain test endpoints. This occurred during routine…3h 9mResolved
Mar 8, 2026Production Environment - Planned OutageThe scheduled maintenance has been completed.3h 0mScheduled
Mar 6, 2026DEMO Environment - Planned MaintenanceThe scheduled maintenance has been completed.1h 0mScheduled
Mar 2, 2026Payment Tracking Unavailable# Overview A certificate used by the Swift Microgateway service reached its expiry. resulting in a number of requests passing through the gateway returning with “expired certificate” error messages. # Client…2h 40mResolved
Feb 20, 2026Unable to get rate for KWD# Overview On 2026-02-20 between 15:30 UTC and 18:34 UTC, a number of clients were unable to obtain pricing for KWD currency pairs via our FX Provider Services. All other currency pairs operated normally. The issue was…2h 57mResolved
Feb 20, 2026Bulk Upload Service – Temporary Unavailable# **Overview** During a development rollout for the Bulk Upload feature, the new flow did not consistently retain the “on behalf of” \(OBO\) account behaviour. # **Client Impact** A very small number of records were…102h 6mResolved
Feb 17, 2026FX Trade Date Amendments and BARX Execution Failures# Overview Between 17:15 and 17:31 UTC, some FX transactions in select GBP currency pairs experienced intermittent failures affecting trade date amendments and executions. The issue was identified and resolved within…16 minResolved
Feb 12, 2026Delayed Processing TRY and CHF## Overview An issue occurred following an external service configuration update, which caused disruption to the processing of some TRY and CHF payments. The incident was identified when a subset of payments failed to…5h 5mResolved
Jan 29, 2026Degraded Performance – EUR Payments via Direct Debit**Overview** An issue occurred after a production release, which caused degraded performance for EUR payments submitted through the DIRECT portal. The incident was detected when payment processing began returning…1h 32mResolved
Jan 26, 2026SEPA Credit Transfer Delays# Overview An issue had occurred when an external configuration change blocked inbound payment funding flows and prevented normal funds processing. Normal operation was restored after the block was reverted through…26h 10mResolved
Jan 14, 2026Virtual account creation service degraded# Overview On 14 January, we identified an issue affecting the creation of USD Virtual Accounts. While existing accounts remained accessible, some newly created accounts were not immediately available as expected. The…13h 51mResolved
Jan 13, 2026Delay in Virtual Account Creation.# Overview Some customers experienced delays when creating USD Virtual Accounts. Accounts took longer than expected to activate, but no data loss occurred and existing accounts remained available. The issue has since…2h 19mResolved
Dec 30, 2025RON Payment Status Display# Overview Some customers saw incorrect status information for RON payments with a value date of 29/12, where payments appeared as “submitted” instead of completed. All payments were processed successfully and on time…3h 40mResolved
Dec 14, 2025Production Environment - Planned OutageThe scheduled maintenance has been completed.2h 0mScheduled
Dec 11, 2025Delays in Funding Processing**Overview** An issue occurred where funding transactions became stuck in the screening stage, resulting in delays in processing. Normal processing was restored after corrective actions were applied to the affected…1h 24mResolved
Dec 11, 2025Delay in Virtual Account Creation.**Overview** An issue occurred where virtual account creation was disrupted due to DNS resolution failures across multiple services. Normal functionality was restored after corrective actions were applied to the…59 minResolved
Dec 9, 2025SEK Payment Process Delay**Overview** On 9th December, an issue occurred within the Swedish clearing process, resulting in conflicting status files being delivered. This caused some SEK domestic payments to be both returned and processed…166h 21mResolved
Dec 1, 2025AUD Trading Availability**Overview** AUD availability was temporarily reduced, which resulted in short-term restrictions on AUD trading. Balances were later restored through planned settlement sweeps and supporting operational actions…23h 1mResolved
Nov 18, 2025Service issue: Online Portal Access**Overview**  Between 11:32 AM and 4:00 PM UTC on 18th November 2025, customers experienced intermittent access issues to the Direct portal and API due to an external service provider disruption.  During the incident…20h 47mResolved
Nov 17, 2025Issue impacting Rates and Conversions# Overview On the evening of the 17th November, some clients experienced intermittent issues when creating conversions or retrieving FX rates. The issue was traced to an unexpected disruption with our third-party FX…1h 25mResolved
Nov 5, 2025Elevated API Errors**Overview** An elevated error rate was observed across key API services, temporarily resulting in degraded performance. The issue was promptly resolved following a configuration rollback. **Client Impact** A…55 minResolved

Hear about the next one while it is open

Everything above is a record written after the fact. We can email you when the next Currencycloud incident opens instead, at the point where knowing still changes what you do.

Free, no password, no card. Unsubscribe in one click.

How to Read This Currencycloud Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Currencycloud acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Currencycloud outage in this window ran 6d 22h, against a mean recovery of 18h 55m. If you depend on Currencycloud in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.