Is Currencycloud Down?

# Potential delays to funding  # Overview On 5 November 2026, we experienced a service issue that affected the processing of some funding activity.  The issue began at approximately 12:37 UTC and processing was restored by approximately 13:05 UTC, resulting in approximately 30 minutes during which some funding activity may have experienced delays. Following recovery, services continued to operate normally while we monitored transaction processing and verified stability.  The incident was fully resolved at approximately 15:48 UTC, and no further impact is expected.  # **Client Impact**  A subset of clients may have experienced delays in funding-related processing during the incident window.  Transactions continued to be processed following restoration of service, and any delayed activity was completed during the recovery period.  There was no impact to customer funds and no customer action was required.  # **Root Cause**  The incident was caused by an issue affecting an internal service responsible for processing and distributing transaction information between systems. As a result, some funding-related activity was delayed for a period of time.  Once the issue was identified, corrective action was taken to restore normal service. Processing resumed as expected, and delayed activity was subsequently completed.  To help reduce the risk of similar incidents in the future, we are reviewing our change management processes, enhancing monitoring for critical processing services, and implementing additional validation measures designed to identify potential issues earlier.  We apologise for any inconvenience caused and thank you for your patience while we worked to resolve the issue    Currencycloud Confidential --- [2026-11-05T15:53:51.963Z] (resolved) We experienced a service issue earlier today which may have caused delays to some funding activity. The issue has now been fully resolved and services are operating normally. Processing has recovered, and no further impact is expected. We apologise for any inconvenience caused and thank you for your patience while we worked to resolve the issue. --- [2026-11-05T14:39:02.379Z] (monitoring) We experienced a service issue earlier today which may have caused delays to some funding activity. The underlying issue has been addressed and services are operating normally; however, some transactions initiated during the affected period may take additional time to process. We are continuing to monitor processing and apologise for any inconvenience caused.

The issue has now been resolved. --- [2026-11-04T14:57:37.842Z] (investigating) We are currently investigating an issue affecting some USD collections, which may result in delays for some customers. We are actively investigating with our provider and working to restore normal processing as quickly as possible. We are monitoring closely and will provide further updates as soon as more information is available. No client action is required at this time. Thank you for your patience, and we apologise for any inconvenience caused.

# **Overview**  On 3 November 2026, we became aware of an issue affecting access to [**currencycloud.com**](http://currencycloud.com). During the incident, some users were unable to access the website or encountered error pages when attempting to load content.  The issue began at approximately 19:45 UTC on 3 November 2026 and website access was restored at approximately 05:37 UTC on 4 November 2026.  # **Client Impact**  A subset of users experienced difficulty accessing [**currencycloud.com**](http://currencycloud.com) during the incident window.  The issue was limited to the public website. Payment services, customer funds, APIs, and other customer-facing platform services remained available throughout the incident.  No customer action was required following service restoration.  # **Root Cause**  Our investigation determined that the issue originated within infrastructure supporting the website. During the incident, the website was unable to consistently return valid responses to user requests, resulting in some visitors receiving error pages when attempting to access the site.  The issue was resolved after the affected website service returned to a healthy state, allowing website traffic to resume normally.  We are continuing to review the circumstances that contributed to the incident and are identifying opportunities to further strengthen monitoring, service resilience, and operational processes to help reduce the likelihood of similar issues occurring in the future.  We apologise for the inconvenience caused and appreciate your patience while we investigated and resolved the issue  Currencycloud Confidential --- [2026-11-04T06:16:44.932Z] (resolved) The issue affecting access to currencycloud.com has been resolved, and the website is now accessible. We are continuing to work with the relevant teams to understand the root cause of the incident and identify any preventive measures to help avoid a recurrence. Thank you for your patience and understanding while we investigated and resolved this issue. --- [2026-11-03T20:49:33.305Z] (investigating) We are currently investigating an issue affecting access to currencycloud.com. Users may be unable to load the website or may encounter error pages when attempting to access the service. We apologise for the inconvenience and are actively working to resolve the issue. Further updates will be provided as soon as more information becomes available.

The Currencycloud Production environment will be undergoing emergency maintenance on Sunday November 15th at 01:00 UTC