Databox Outage History
20 incidents recorded over the last 365 days, 10 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded Databox Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Oct 17, 2026 | Login system maintenanceThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Sep 30, 2026 | Scheduled MaintenanceThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Sep 27, 2026 | Scheduled Maintenance for FusionAuth Upgrade (rescheduled)The scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Sep 26, 2026 | Scheduled Maintenance for FusionAuth UpgradeThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Aug 16, 2026 | GitHub integration temporarily unavailableThe GitHub integration is fully available again. As part of restoring the integration, we also introduced security improvements that give customers more control over which repositories Databox can access. Existing… | 72h 40m | Resolved |
| Jul 16, 2026 | Issue with loading the Databox AppThe application was unreachable due to a global Amazon Web Services outage. The issue is now resolved. | 2h 9m | Resolved |
| Jun 22, 2026 | Scorecard delivery delaysWe experienced an issue affecting the delivery of scheduled Scorecards. During this incident, some Scorecards were delayed and were not sent as expected between Friday, 16:00 CEST (09:00 EST) and Monday, 17:00 CEST… | 0 min | Resolved |
| May 20, 2026 | Scheduled Maintenance for FusionAuth UpgradeThe scheduled maintenance has been completed. | 30 min | Scheduled |
| May 15, 2026 | Issues with accessing Databox appWe experienced a service disruption affecting the Databox app. Due to technical issues, our web app was unavailable on Wednesday, May 13, from 02:00 to 06:38 CET (Tuesday, May 12, from 8:00 PM to 12:38 AM EST). All… | 0 min | Resolved |
| Apr 15, 2026 | Scheduled Maintenance for Infrastructure Network UpdatesThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Apr 14, 2026 | Scheduled Maintenance for Infrastructure Network UpdatesThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Mar 10, 2026 | Temporary issues with the servicesWe experienced a service disruption affecting the Databox app. During this incident, the application was unavailable, resulting in an outage across all services. The Databox app was inaccessible during the following… | 0 min | Resolved |
| Mar 6, 2026 | Outgoing Email DelaysThe issue affecting outgoing emails has been resolved. Scheduled notifications, password reset emails, and user invitation emails are sending normally. We will continue monitoring. | 5h 56m | Resolved |
| Feb 6, 2026 | Temporary issues with the servicesWe experienced a service disruption affecting the Databox app. During this incident, the application was unavailable, resulting in an outage across all services. The Databox app was inaccessible during the following… | 0 min | Resolved |
| Feb 3, 2026 | Syncing issues with Google Analytics 4Metric syncing is fully operational. The earlier Google Analytics 4 rate limit errors have been mitigated, and the issue is now resolved. Thank you for your patience and understanding on the matter. If you have any… | 693h 40m | Resolved |
| Jan 17, 2026 | Scheduled Maintenance for FusionAuth UpgradeThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Nov 15, 2025 | Scheduled Maintenance with Databox Services being temporarily unavailableThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| Nov 8, 2025 | Scheduled Maintenance with Databox Services being temporarily unavailableThe scheduled maintenance has been completed. | 3h 0m | Scheduled |
| Nov 6, 2025 | Issues with performing scheduled syncsThe issue has been resolved. Scheduled syncs are now being performed as expected again. Thank you for your patience and understanding. If you have any questions, please reach out to our Support services via chat or… | 1h 29m | Resolved |
| Nov 5, 2025 | Issues with syncing metrics for Reddit Ads data sourcesThe issue has been resolved. The Reddit Ads metrics are now syncing normally again. If you have any questions for us, please reach out to our Support services via chat or help@databox.com. | 54 min | Resolved |
Hear about the next one while it is open
Everything above is a record written after the fact. We can email you when the next Databox incident opens instead, at the point where knowing still changes what you do.
Free, no password, no card. Unsubscribe in one click.
How to Read This Databox Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Databox acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single Databox outage in this window ran 28d 21h, against a mean recovery of 1d 15h. If you depend on Databox in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.