Diligent Customer Facing Outage History

173 incidents recorded over the last 365 days, 48 of them resolved. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.

Live Diligent Customer Facing status100.00% uptime history

Every Recorded Diligent Customer Facing Incident

Diligent Customer Facing incidents, newest first, with date, duration and status.
DateIncidentDurationStatus
Nov 12, 2026Maintenance Advisory - Community in US Region<br><b>Services/Location:</b> Community in US region <b>Impact:</b> Please be advised that we will be performing routine maintenance on our systems. As a result, Community may become briefly unavailable during this…4h 0mScheduled
Nov 11, 2026Maintenance Advisory - Community in CA Region<br><b>Services/Location:</b> Community in CA region <b>Impact:</b> Please be advised that we will be performing routine maintenance on our systems. As a result, Community may become briefly unavailable during this…4h 0mScheduled
Nov 9, 2026Maintenance Advisory - Results in Canada, US & Brazil Regions<br><b>Services/Location:</b> Results in Canada, US & Brazil regions <b>Impact:</b> Please be advised that we will be performing routine maintenance on our systems. As a result, D1P Results and Schema Manager may…5h 0mScheduled
Nov 9, 2026Maintenance Advisory - Results in South Africa, Germany & UK Regions<br><b>Services/Location:</b> Results in South Africa, Germany & UK regions <b>Impact:</b> Please be advised that we will be performing routine maintenance on our systems. As a result, D1P Results and Schema Manager…5h 0mScheduled
Nov 5, 2026Maintenance Advisory - Results in Australia, Japan & Singapore Regions<br><b>Services/Location:</b> Results in Australia, Japan & Singapore regions <b>Impact:</b> Please be advised that we will be performing routine maintenance on our systems. As a result, Results and Schema Manager may…5h 0mScheduled
Nov 5, 2026Maintenance Advisory - ACL AI Studio in All Commercial Regions<br><b>Services/Location:</b> ACL AI Studio in All Commercial regions <b>Impact:</b> Please be advised that we will be performing routine maintenance on our systems. As a result, ACL AI Studio may become briefly…2h 0mScheduled
Nov 4, 2026Community – Site access unavailable – USThis incident has been resolved.36 minResolved
Nov 3, 2026Boards – Intermittent slow performance – CAThis incident has been resolved.51 minResolved
Nov 2, 2026Community – Service Is Unavailable – USThis incident has been resolved.1h 50mResolved
Nov 2, 2026Maintenance Advisory - Community in US RegionThe scheduled maintenance has been completed.4h 0mScheduled
Oct 31, 2026Maintenance Advisory - Entities in All RegionsThe scheduled maintenance has been completed.10h 0mScheduled
Oct 30, 2026Maintenance Advisory - Community in Canada RegionThe scheduled maintenance has been completed.4h 0mScheduled
Oct 30, 2026Diligent One Platform - Login Failures Affecting Users - APACThis incident has been resolved.57 minResolved
Oct 29, 2026Maintenance Advisory - iCompass in US RegionThe scheduled maintenance has been completed.4h 0mScheduled
Oct 28, 2026Maintenance Advisory - iCompass in Canada RegionThe scheduled maintenance has been completed.4h 0mScheduled
Oct 24, 2026Maintenance Advisory - Entities in US and Canada RegionsThe scheduled maintenance has been completed.2h 0mScheduled
Oct 23, 2026Maintenance Advisory - Scheduled Maintenance and Potential Brief Service InterruptionsThe scheduled maintenance has been completed.43h 0mScheduled
Oct 22, 2026Maintenance Advisory - Entities in UK RegionThe scheduled maintenance has been completed.2h 0mScheduled
Oct 22, 2026Maintenance Advisory - Entities in Germany RegionThe scheduled maintenance has been completed.2h 0mScheduled
Oct 22, 2026Maintenance Advisory - Entities in AustraliaThe scheduled maintenance has been completed.2h 0mScheduled
Oct 22, 2026Maintenance Advisory - ACL AI Studio in All Commercial RegionsThe scheduled maintenance has been completed.2h 0mScheduled
Oct 21, 2026Scheduled Emergency Maintenance – EquityThe scheduled maintenance has been completed.1h 0mScheduled
Oct 21, 2026Maintenance Advisory - Community in US RegionThe scheduled maintenance has been completed.4h 0mScheduled
Oct 21, 2026Maintenance Advisory - Projects, Compliance-Maps, Scheduler, Task Manager, Timesheets & ACL Analytics in US RegionsThe scheduled maintenance has been completed.3h 0mScheduled
Oct 21, 2026Maintenance Advisory - Activity Tracker in All Gov Cloud RegionsThe scheduled maintenance has been completed.3h 0mScheduled
Oct 21, 2026Maintenance Advisory - Robots in All Gov Cloud RegionsThe scheduled maintenance has been completed.3h 0mScheduled
Oct 20, 2026Maintenance Advisory - Community in Canada RegionThe scheduled maintenance has been completed.4h 0mScheduled
Oct 19, 2026Maintenance Advisory - Projects, Compliance-Maps, Scheduler, Assessments, Timesheets & ACL Analytics in Germany RegionsThe scheduled maintenance has been completed.3h 0mScheduled
Oct 19, 2026Maintenance Advisory - Audit in Germany, UK, South Africa, Australia, Japan & Singapore RegionsThe scheduled maintenance has been completed.2h 0mScheduled
Oct 19, 2026Maintenance Advisory - Audit in Canada, US & Brazil RegionsThe scheduled maintenance has been completed.2h 0mScheduled
Oct 17, 2026Maintenance Advisory - Robots and Activity Tracker in All Commercial RegionsThe scheduled maintenance has been completed.3h 0mScheduled
Oct 15, 2026Maintenance Advisory - Projects, Compliance-Maps, Scheduler, Assessments, Timesheets & ACL Analytics in Singapore RegionsThe scheduled maintenance has been completed.3h 0mScheduled
Oct 15, 2026Maintenance Advisory - Community in US regionThe scheduled maintenance has been completed.4h 0mScheduled
Oct 14, 2026Maintenance Advisory - Community in CA regionThe scheduled maintenance has been completed.4h 0mScheduled
Oct 14, 2026Maintenance Advisory - Projects, Compliance-Maps, Scheduler, Assessments, Timesheets & ACL Analytics in Brazil RegionsThe scheduled maintenance has been completed.3h 0mScheduled
Oct 14, 2026Maintenance Advisory - Activity Tracker in All Commercial and Gov Cloud RegionsThe scheduled maintenance has been completed.3h 0mScheduled
Oct 14, 2026Maintenance Advisory - Robots in All Commercial RegionsThe scheduled maintenance has been completed.3h 0mScheduled
Oct 13, 2026Maintenance Advisory - Projects, Compliance-Maps, Scheduler, Assessments, Timesheets & ACL Analytics in Canada RegionThe scheduled maintenance has been completed.3h 0mScheduled
Oct 12, 2026Maintenance Advisory - Projects, Compliance-Maps, Scheduler, Assessments, Timesheets & ACL Analytics in Japan RegionThe scheduled maintenance has been completed.3h 0mScheduled
Oct 8, 2026Maintenance Advisory - Platform - Audit - GlobalThe scheduled maintenance has been completed.2h 0mScheduled
Oct 8, 2026Maintenance Advisory - Projects, Compliance-Maps, Scheduler, Assessments, Timesheets, Analytics, Task Manager, AI Suggestions, My Activities in the Asia Pacific - Australia RegionThe scheduled maintenance has been completed.3h 0mScheduled
Oct 8, 2026Maintenance Advisory - ACL AI Studio - GlobalThe scheduled maintenance has been completed.2h 0mScheduled
Oct 8, 2026Maintenance Advisory - Platform Audit - AmericasThe scheduled maintenance has been completed.2h 0mScheduled
Oct 8, 2026Maintenance Advisory - Community in US regionThe scheduled maintenance has been completed.4h 0mScheduled
Oct 7, 2026Maintenance Advisory - Community in CA RegionThe scheduled maintenance has been completed.4h 0mScheduled
Oct 6, 2026Maintenance Advisory - Audit in CA, US and SA regionsThe scheduled maintenance has been completed.3h 0mScheduled
Oct 6, 2026Maintenance Advisory - Audit in EU, UK, ZA and APAC regionsThe scheduled maintenance has been completed.3h 0mScheduled
Oct 5, 2026Maintenance Advisory - Audit in EU, UK, ZA and APAC regionsThe scheduled maintenance has been completed.2h 0mScheduled
Oct 5, 2026Maintenance Advisory - Audit in US, CA and SA regionsThe scheduled maintenance has been completed.2h 0mScheduled
Oct 5, 2026Maintenance Advisory - Platform in the Europe (UK) RegionThe scheduled maintenance has been completed.3h 0mScheduled
Oct 2, 2026Maintenance Advisory - Diligent Boards & Diligent Messenger in the Asia Pacific - Australia RegionThe scheduled maintenance has been completed.2h 0mScheduled
Sep 30, 2026Maintenance Advisory - Activity Center in GovCloud regionsThe scheduled maintenance has been completed.8h 0mScheduled
Sep 29, 2026Maintenance Advisory - Community in US RegionThe scheduled maintenance has been completed.4h 0mScheduled
Sep 29, 2026Maintenance Advisory - AI Board Member in US RegionThe scheduled maintenance has been completed.2h 0mScheduled
Sep 29, 2026Maintenance Advisory - Robots in All GovCloud RegionsThe scheduled maintenance has been completed.3h 0mScheduled
Sep 28, 2026Maintenance Advisory - Community in CA RegionThe scheduled maintenance has been completed.4h 0mScheduled
Sep 27, 2026Maintenance Advisory - Third Party Manager in Germany RegionThe scheduled maintenance has been completed.7h 0mScheduled
Sep 26, 2026Maintenance Advisory - Entities in All RegionsThe scheduled maintenance has been completed.10h 0mScheduled
Sep 26, 2026Maintenance Advisory - Third Party Manager in Germany RegionThe scheduled maintenance has been completed.6h 0mScheduled
Sep 26, 2026Maintenance Advisory - Activity Center in GovCloud RegionsThe scheduled maintenance has been completed.8h 0mScheduled
Sep 25, 2026Maintenance Advisory - Scheduled Maintenance and Potential Brief Service InterruptionsThe scheduled maintenance has been completed.43h 0mScheduled
Sep 25, 2026Boards - Site is Inaccessible for Web Admin and Customer Admin in the US RegionThis incident has been resolved.2 minResolved
Sep 24, 2026Maintenance Advisory - Robots in All Commercial RegionsThe scheduled maintenance has been completed.3h 0mScheduled
Sep 24, 2026Maintenance Advisory - Activity Tracker in All RegionsThe scheduled maintenance has been completed.3h 0mScheduled
Sep 21, 2026Maintenance Advisory - Audit in Germany, UK, South Africa, Australia, Japan & Singapore RegionsThe scheduled maintenance has been completed.4h 0mScheduled
Sep 21, 2026Maintenance Advisory - Audit in Canada, US & Brazil RegionsThe scheduled maintenance has been completed.4h 0mScheduled
Sep 20, 2026Maintenance Advisory - Third Party Manager in Germany & US RegionsThe scheduled maintenance has been completed.5h 0mScheduled
Sep 20, 2026Maintenance Advisory - COI Manager in Germany & US RegionsThe scheduled maintenance has been completed.8h 0mScheduled
Sep 20, 2026Maintenance Advisory - Third Party Manager in the US RegionThe scheduled maintenance has been completed.7h 0mScheduled
Sep 20, 2026Maintenance Advisory - Diligent One Platform in all commercials regionsThe scheduled maintenance has been completed.1h 0mScheduled
Sep 19, 2026Maintenance Advisory - Third Party Manager in the US RegionThe scheduled maintenance has been completed.6h 0mScheduled
Sep 19, 2026Maintenance Advisory - Robots & Activity Tracker in all Govcloud RegionsThe scheduled maintenance has been completed.7h 30mScheduled
Sep 18, 2026Maintenance Advisory - iCompass in US RegionThe scheduled maintenance has been completed.4h 0mScheduled
Sep 17, 2026Maintenance Advisory - iCompass in CA RegionThe scheduled maintenance has been completed.4h 0mScheduled
Sep 16, 2026Maintenance Advisory - Community in CA and US RegionsThe scheduled maintenance has been completed.4h 0mScheduled
Sep 15, 2026Maintenance Advisory - Community in US RegionThe scheduled maintenance has been completed.6h 0mScheduled
Sep 14, 2026Maintenance Advisory - Audit in Germany, UK, South Africa, Australia, Japan & Singapore RegionsThe scheduled maintenance has been completed.2h 0mScheduled
Sep 14, 2026Maintenance Advisory - Audit in Canada, US & Brazil RegionsThe scheduled maintenance has been completed.2h 0mScheduled
Sep 12, 2026Maintenance Advisory - Activity Center in All Commercial RegionsThe scheduled maintenance has been completed.3h 0mScheduled
Sep 11, 2026Maintenance Advisory - Community in CA RegionThe scheduled maintenance has been completed.6h 0mScheduled
Sep 10, 2026Maintenance Advisory - iCompass in US RegionThe scheduled maintenance has been completed.4h 0mScheduled
Sep 10, 2026Maintenance Advisory - Robots in US & Canada RegionsThe scheduled maintenance has been completed.1h 0mScheduled
Sep 9, 2026Maintenance Advisory - iCompass in CA RegionThe scheduled maintenance has been completed.4h 0mScheduled
Sep 9, 2026Maintenance Advisory - Robots in South Africa and Brazil RegionsThe scheduled maintenance has been completed.2h 0mScheduled
Sep 9, 2026Maintenance Advisory - Robots in all Govcloud RegionsThe scheduled maintenance has been completed.27h 0mScheduled
Sep 7, 2026Maintenance Advisory - Audit in Germany, UK, South Africa, Australia, Japan & Singapore RegionsThe scheduled maintenance has been completed.2h 0mScheduled
Sep 7, 2026Maintenance Advisory - Audit in Canada, US & Brazil RegionsThe scheduled maintenance has been completed.2h 0mScheduled
Sep 7, 2026Maintenance Advisory - Robots in Japan, Australia, Singapore, Germany and UK Regions.The scheduled maintenance has been completed.2h 30mScheduled
Sep 7, 2026Maintenance Advisory - Robots in Japan, Australia, Singapore, Germany and UK Regions.The scheduled maintenance has been completed.1h 0mScheduled
Sep 5, 2026Maintenance Advisory - Robots, ACL AI Studio & Activity Tracker in All Commercial RegionsThe scheduled maintenance has been completed.8h 0mScheduled
Sep 3, 2026Maintenance Advisory - Robots in All Commercial RegionsThe scheduled maintenance has been completed.3h 0mScheduled
Sep 1, 2026Maintenance Advisory - ACL AI Studio in All Commercial RegionsThe scheduled maintenance has been completed.2h 0mScheduled
Sep 1, 2026Maintenance Advisory - Robots in all Govcloud RegionsThe scheduled maintenance has been completed.3h 0mScheduled
Aug 29, 2026Maintenance Advisory - Entities in All RegionsThe scheduled maintenance has been completed.10h 0mScheduled
Aug 28, 2026Maintenance Advisory - Scheduled Maintenance and Potential Brief Service InterruptionsThe scheduled maintenance has been completed.43h 0mScheduled
Aug 28, 2026Maintenance Advisory - iCompass in the US RegionThe scheduled maintenance has been completed.4h 0mScheduled
Aug 27, 2026Maintenance Advisory - iCompass in the Canada RegionThe scheduled maintenance has been completed.4h 0mScheduled
Aug 27, 2026Maintenance Advisory - Robots in All Commercial RegionsThe scheduled maintenance has been completed.3h 0mScheduled
Aug 27, 2026Maintenance Advisory - Activity Tracker in All RegionsThe scheduled maintenance has been completed.3h 0mScheduled
Aug 26, 2026Maintenance Advisory - Audit in Germany, UK, South Africa, Australia, Japan & Singapore RegionsThe scheduled maintenance has been completed.2h 0mScheduled
Aug 26, 2026Maintenance Advisory - Audit in Canada, US & Brazil RegionsThe scheduled maintenance has been completed.2h 0mScheduled
Aug 25, 2026Maintenance Advisory - Robots in all Govcloud RegionsThe scheduled maintenance has been completed.3h 0mScheduled
Aug 24, 2026Projects – Intermittent Access Issues – USThis incident has been resolved.30h 39mResolved
Aug 20, 2026Maintenance Advisory - ACL AI Studio in All RegionsThe scheduled maintenance has been completed.2h 0mScheduled
Aug 20, 2026Messenger - Service Unavailable - AustraliaThis incident has been resolved.9 minResolved
Aug 20, 2026Maintenance Advisory - Community in US RegionThe scheduled maintenance has been completed.4h 0mScheduled
Aug 19, 2026Maintenance Advisory - Activity Tracker in All RegionsThe scheduled maintenance has been completed.3h 0mScheduled
Aug 19, 2026Maintenance Advisory - Robots in All Commercial RegionsThe scheduled maintenance has been completed.3h 0mScheduled
Aug 19, 2026Maintenance Advisory - Community in CA RegionThe scheduled maintenance has been completed.4h 0mScheduled
Aug 18, 2026Maintenance Advisory - iCompass in CA & US Regions<br><b>Services/Location:</b> iCompass in CA & US regions <b>Impact:</b> Please be advised that we will be performing routine maintenance on our systems. As a result, iCompass may become briefly unavailable during this…4h 0mScheduled
Aug 18, 2026Maintenance Advisory - iCompass in CA & US RegionsThe scheduled maintenance has been completed.4h 0mScheduled
Aug 14, 2026iCompass in the US RegionThe scheduled maintenance has been completed.5h 0mScheduled
Aug 13, 2026Maintenance Advisory - Audit in Germany, UK, South Africa, Australia, Japan & Singapore RegionsThe scheduled maintenance has been completed.2h 0mScheduled
Aug 13, 2026Maintenance Advisory - Audit in Canada, US & Brazil RegionsThe scheduled maintenance has been completed.2h 0mScheduled
Aug 13, 2026Maintenance Advisory - ICompass in US RegionThe scheduled maintenance has been completed.4h 0mScheduled
Aug 12, 2026Maintenance Advisory - ICompass in CA RegionThe scheduled maintenance has been completed.4h 0mScheduled
Aug 11, 2026Maintenance Advisory - Robots in all Govcloud RegionsThe scheduled maintenance has been completed.3h 0mScheduled
Aug 6, 2026Maintenance Advisory - iCompass in US RegionThe scheduled maintenance has been completed.4h 0mScheduled
Aug 5, 2026Maintenance Advisory - Audit in Germany, UK, South Africa, Australia, Japan & Singapore RegionsThe scheduled maintenance has been completed.2h 0mScheduled
Aug 5, 2026Maintenance Advisory - Audit in Canada, US & Brazil RegionsThe scheduled maintenance has been completed.2h 0mScheduled
Aug 5, 2026Maintenance Advisory - iCompass in Canada RegionThe scheduled maintenance has been completed.4h 0mScheduled
Aug 4, 2026Maintenance Advisory - Community in US RegionThe scheduled maintenance has been completed.8h 0mScheduled
Aug 4, 2026Maintenance Advisory - Community in Canada RegionThe scheduled maintenance has been completed.8h 0mScheduled
Aug 3, 2026Maintenance Advisory - Robots in All Commercial RegionsThe scheduled maintenance has been completed.2h 0mScheduled
Aug 3, 2026Maintenance Advisory - Community in US RegionThe scheduled maintenance has been completed.4h 0mScheduled
Jul 31, 2026Maintenance Advisory - Community in CA RegionThe scheduled maintenance has been completed.4h 0mScheduled
Jul 31, 2026Maintenance Advisory - Entities in Germany RegionThe scheduled maintenance has been completed.2h 0mScheduled
Jul 30, 2026Maintenance Advisory - Audit in Germany, UK, South Africa, Australia, Japan & Singapore RegionsThe scheduled maintenance has been completed.3h 0mScheduled
Jul 30, 2026Maintenance Advisory - Audit in Canada, US & Brazil RegionsThe scheduled maintenance has been completed.2h 0mScheduled
Jul 30, 2026Maintenance Advisory - Robots in All Commercial RegionsThe scheduled maintenance has been completed.3h 0mScheduled
Jul 25, 2026Maintenance Advisory - BoardEffect in US Fed RegionThe scheduled maintenance has been completed.24h 0mScheduled
Jul 24, 2026Maintenance Advisory - Scheduled Maintenance and Potential Brief Service InterruptionsThe scheduled maintenance has been completed.43h 0mScheduled
Jul 16, 2026Boards Cloud – Service Disruption Affecting User Access Across RegionsThis incident has been resolved.2h 8mResolved
Jul 4, 2026Boards / Entities - Service Access Issues in US RegionThis incident has been resolved.23 minResolved
Jun 22, 2026BoardDocs - Users Are Unable To Access Site in the US RegionThis incident has been resolved.4h 34mResolved
May 28, 2026Results - Service Degradation Impacting Users In Non-US RegionsThis incident has been resolved.1h 36mResolved
May 27, 2026Diligent One Platform and Multiple Diligent Products - Users are Experiencing Service DegradationThis incident has been resolved.23 minResolved
May 24, 2026Boards | BoardDocs | BoardEffect | Entities - Intermittent Service Degradation Affecting Users in the USThis incident has been resolved.7h 37mResolved
May 22, 2026Third-Party Manager - Users Are Not Able To Access The Site In The US regionThis incident has been resolved.1h 22mResolved
May 20, 2026Boards – Users Are Not Able To Access The Application In The APAC RegionThis incident has been resolved.1h 8mResolved
May 12, 2026Boards - Users Are Not Able Not Access The Application In The EU RegionThis incident has been resolved.37 minResolved
May 1, 2026BoardDocs - Some users are unable to access the Diligent BoardDocs applicationThis incident has been resolved.335h 52mResolved
Apr 27, 2026BoardDocs - Sites Are Inaccessible In The US RegionThis incident has been resolved.29h 27mResolved
Apr 20, 2026Diligent One Platform - Users Are Intermittently Unable To Access D1P Across RegionsThis incident has been resolved.1h 51mResolved
Apr 19, 2026Diligent Data Room - Service Disruption in UK RegionThis incident has been resolved.2h 58mResolved
Apr 13, 2026Boards - Some Clients Unable To Access Their Site Intermittently In APAC and CA RegionsThis incident has been resolved.51 minResolved
Mar 17, 2026Salesforce Outage - InvestigatingThis incident has been resolved.2h 54mResolved
Feb 27, 2026Boards - Users Unable To Login Using Existing PasswordThis incident has been resolved.2h 25mResolved
Feb 27, 2026Diligent Contact Center - Users are unable to contact the Support Team through the UK phone lineThis incident has been resolved.23h 55mResolved
Feb 24, 2026Third Party Manager - Third Party Manager is down in the US regionThis incident has been resolved.33 minResolved
Feb 24, 2026Boards - Users are unable to access the application in US, CA and EU regionsThis incident has been resolved.20 minResolved
Feb 19, 2026Third Party Manager - Application is unavailable in the US RegionThis incident has been resolved.14 minResolved
Feb 19, 2026Equity - Users are unable to access the application in the US regionThis incident has been resolved.2h 47mResolved
Feb 18, 2026BoardEffect - US region Users Ecountering Issues In Uploading File And Building BookThis incident has been resolved.2h 49mResolved
Feb 12, 2026Workflow - Users Are Experiencing Intermittent Service DegradationThis incident has been resolved.2h 28mResolved
Feb 6, 2026iCompass - Email Notifications Are Not Being Delivered In The CA RegionThis incident has been resolved.2h 38mResolved
Jan 29, 2026Boards - Web Admin Is Unavailable in UK RegionThis incident has been resolved.31 minResolved
Jan 26, 2026Equity - Users are unable to access the application in the US regionThis incident has been resolved.37 minResolved
Jan 23, 2026Email Notification Degradation for Outlook UsersThis incident has been resolved.6h 6mResolved
Jan 22, 20263PM - Application is unavailable in the EU region for all customersThis incident has been resolved.37 minResolved
Jan 14, 2026BoardDocs - Users are experiencing latency and unable to access the applicationThis incident has been resolved.33 minResolved
Jan 12, 2026BoardDocs - Users are experiencing service degradation in the US regionThis incident has been resolved.1h 56mResolved
Jan 8, 2026Third Party Manager - Form and Workflows Is Down In EU regionThis incident has been resolved.1h 18mResolved
Jan 7, 2026BoardDocs - Service Unavailable for US UsersThis incident has been resolved.49 minResolved
Jan 6, 2026Entities - Service Unavailable in UK RegionThis incident has been resolved.1h 12mResolved
Jan 5, 2026Third Party Manager - Users are unable to access the application in the US regionThis incident has been resolved.27 minResolved
Dec 23, 2025Equity - Users are unable to access the application in the US regionThis incident has been resolved.2h 35mResolved
Nov 25, 2025BoardDocs - Site Inaccessible for Users in the US RegionThis incident has been resolved.1h 3mResolved
Nov 23, 2025BoardEffect - Site is inaccessible for iOS devices in the UK regionThis incident has been resolved.3h 45mResolved
Nov 19, 2025Community - Some Community Sites are UnavailableThis incident has been resolved.4h 47mResolved
Nov 18, 2025Entities - Site is inaccessible in CA regionThis incident has been resolved.38 minResolved
Nov 18, 2025Intermittent Service Degradation Affecting Multiple ProductsThis incident has been resolved.2h 15mResolved
Nov 11, 2025Messenger – Web Portal Access Issues In AUS RegionThis incident has been resolved.2h 35mResolved

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How to Read This Diligent Customer Facing Incident Log

Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before Diligent Customer Facing acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.

Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.

The longest single Diligent Customer Facing outage in this window ran 13d 23h, against a mean recovery of 6h 42m. If you depend on Diligent Customer Facing in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.