Is Diligent Customer Facing Down?

SaaSLive status, outages, and incident history

No. Diligent Customer Facing is up right now.

Every monitored Diligent Customer Facing system is operational as of November 9, 2026. PulsAPI did not find an outage in its latest check of the official status feed.

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Official Diligent Customer Facing status page

How we know: the official Diligent Customer Facing status page, PulsAPI's own check (every 60 seconds), and outage reports from engineers. How PulsAPI monitoring works

Status report 9 Nov 2026 · 15:50 UTC

Diligent Customer Facing Status Summary

As of 15:50 UTC on 9 November 2026, Diligent Customer Facing is operational. PulsAPI checked Diligent Customer Facing's official status page and found 380 of 380 components operational, with no active incidents. Over the last 30 days PulsAPI measured 100.00% uptime for Diligent Customer Facing, counting degraded performance as up. The latest incident, "Community – Site access unavailable – US", was on Nov 4, 2026 and lasted 36 min.

Cite as: PulsAPI, “Diligent Customer Facing status”, checked 9 November 2026, 15:50 UTC. https://www.pulsapi.com/services/diligent-customer-facing

Diligent Customer Facing Component Status

The main Diligent Customer Facing systems on this page. All 380 are operational right now.

380operational

Boards & Governance - AI Board Member » AI Board Member

Operational

Boards & Governance - Boards » Boards · Asia Pacific - Australia

Operational

Boards & Governance - Boards » Boards · Europe - Germany

Operational

377 more components tracked

Their status is in the bar above. Free accounts see every component by name.

Also tracking Boards & Governance - Diligent Data Room » Diligent Data Room, Boards & Governance - Messenger » Messenger, Boards & Governance - Minutes » Minutes, and 374 more.

See all of them free

Component statuses may change independently during partial outages.

Recent Diligent Customer Facing Outages & Incidents

Incident history from the official Diligent Customer Facing status page, including resolution updates.

Community – Site access unavailable – USResolved Nov 4, 2026 · 36 minResolved

This incident has been resolved. --- [2026-11-04T18:11:52.423Z] (monitoring) A fix has been implemented and we are monitoring the results. --- [2026-11-04T18:11:03.254Z] (identified) The issue has been identified and a fix is being implemented. --- [2026-11-04T17:59:14.766Z] (investigating) Some customers are currently unable to access their Community sites. Support teams currently working to solve issue.

Boards – Intermittent slow performance – CAResolved Nov 3, 2026 · 51 minResolved

This incident has been resolved. --- [2026-11-03T17:45:11.616Z] (monitoring) A fix has been implemented and we are monitoring the results. --- [2026-11-03T17:05:52.471Z] (investigating) Some users in the Canada region experienced intermittent delays when accessing Diligent Boards and performing actions such as opening content, creating books, and uploading documents. Our teams are actively working to restore normal performance.

Community – Service Is Unavailable – USResolved Nov 2, 2026 · 1h 50mResolved

This incident has been resolved. --- [2026-11-02T14:36:05.482Z] (monitoring) A fix has been implemented and we are monitoring the results. --- [2026-11-02T14:19:55.143Z] (identified) The issue has been identified and a fix is being implemented. --- [2026-11-02T13:40:24.164Z] (investigating) Customers are unable to access Community sites in the US. We are currently investigating. Thank you for your understanding and patience!

Upcoming maintenance

Announced by Diligent Customer Facing. Planned work, not an outage.

Maintenance Advisory - Projects, Compliance-Maps, Scheduler, Timesheets & ACL Analytics in Gov - US Fed RegionScheduled for Nov 10, 2026 · 3h 0mScheduled

We will be undergoing scheduled maintenance during this time. --- [2026-11-06T10:50:53.492Z] (scheduled) Services/Location: Projects, Compliance-Maps, Scheduler, Timesheets & ACL Analytics in Gov - US Fed regions Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Projects, Compliance-Maps, Scheduler, Timesheets & ACL Analytics may become briefly unavailable during this time window. We apologize for any inconvenience this may cause. What do you need to do?: Plan to perform items requiring Projects, Compliance-Maps, Scheduler, Timesheets & ACL Analytics execution in the impacted regions outside of the scheduled maintenance window timeline. Contact: For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport

Maintenance Advisory - Entities in US RegionScheduled for Nov 11, 2026 · 2h 0mScheduled

Services/Location: Entities in US region Impact: Please be advised that we will be performing routine maintenance on our systems. As a result, Entities may become briefly unavailable during this time window. We apologize for any inconvenience this may cause. What do you need to do?: Plan to perform items requiring Entities execution in the impacted regions outside of the scheduled maintenance window timeline. Contact: For any questions or if you experience a disruption other than above, please contact Diligent Support: https://community.diligent.com/grc/s/contactsupport

Diligent Customer Facing Uptime History

Daily uptime recorded by PulsAPI over the last 90 days, with the days that carried a Diligent Customer Facing incident marked. Each day is measured from our own checks, so the record continues even when the vendor publishes nothing.

Uptime history91 days observed

Aug 11100.00% average · 3 days with incidentsNov 9

Going further back: Diligent Customer Facing uptime by month and every recorded Diligent Customer Facing outage.

Live Diligent Customer Facing Outage Reports

Problems reported by engineers using Diligent Customer Facing. Reports often appear 10 to 20 minutes before the official status page moves, and stay on this page for 90 days.

Reports, last 24 hours0 total

24h agoNothing reportednow

No Diligent Customer Facing problems reported yet.

Something wrong with Diligent Customer Facing on your end?

Reports are anonymous, take about ten seconds, and help the next engineer who checks.

About Diligent Customer Facing

Diligent Customer Facing publishes a public status page at status.diligent.com covering 200 components, including Boards (North America - Canada), Messenger (North America - Canada) and Minutes (North America - Canada). PulsAPI tracks Diligent Customer Facing outages, degraded performance and incident history in real time, alongside the rest of your SaaS stack.

Over the past 30 days, PulsAPI has measured Diligent Customer Facing uptime at 100.00%. Response times, incident history, and SLA tracking for Diligent Customer Facing are available on the PulsAPI dashboard.

Diligent Customer Facing Status FAQ

Is Diligent Customer Facing down right now?

The verdict at the top of this page comes from the latest poll of the official Diligent Customer Facing status feed and refreshes automatically, so you are not looking at a stale cached answer. PulsAPI re-checks it every 60 seconds.

What should I do if Diligent Customer Facing is not working?

Check the component list on this page first to see if your failure matches a known outage. If it does, you can report the issue for other engineers, follow the incident timeline for vendor updates, and run any fallback your app supports until Diligent Customer Facing recovers.

How do I check Diligent Customer Facing uptime history?

PulsAPI tracks Diligent Customer Facing uptime over 30, 60, and 90-day rolling windows. The current 30-day uptime is 100.00%. The 90-day uptime strip on this page is public: no account needed. A free account adds alerts whenever Diligent Customer Facing changes state, plus 15 days of incident detail; Pro extends that to 90 days and Business to 13 months.

How fast does PulsAPI detect Diligent Customer Facing outages?

PulsAPI reads the official Diligent Customer Facing status page. PulsAPI re-checks it every 60 seconds. Alerts reach Slack, Discord, Microsoft Teams, PagerDuty, or email once a change has held for 5 minutes, so a one-minute blip does not page you.

Does PulsAPI track individual Diligent Customer Facing components?

Yes. PulsAPI monitors 380 individual Diligent Customer Facing components, so you can see which service or region is affected instead of a generic "service degraded" banner.

Can I get alerts when Diligent Customer Facing goes down?

Yes. Create a free account and subscribe to Diligent Customer Facing: the free plan covers three services with unlimited email alerts and no monthly notification cap. Paid plans lift the monitor limit entirely (Pro and above do not meter how many vendors you watch) and route the same alerts into Slack, Discord, Microsoft Teams, PagerDuty and webhooks.

How do I report an issue with Diligent Customer Facing to the community?

Click "Report an issue" at the top of this page, pick the issue type and severity, and optionally add your region and a short note. Reports are anonymous and help other engineers spot Diligent Customer Facing problems early. Official status pages often lag real incidents by 10 to 20 minutes.

Is there a free way to monitor Diligent Customer Facing?

Yes. The free plan covers 3 monitored services with unlimited email alerts, permanently, so Diligent Customer Facing plus two more costs nothing. Every new account also opens with a 30-day Business trial (unlimited monitors, Slack alerts, SLA reporting) with no credit card.

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