DonorPerfect Outage History
60 incidents recorded over the last 365 days, 28 of them resolved, 1 still open. Durations are measured from when PulsAPI first saw the problem to when it cleared, which is usually longer than the vendor's own figure.
Every Recorded DonorPerfect Incident
| Date | Incident | Duration | Status |
|---|---|---|---|
| Nov 2, 2026 | Reporting Issues in DonorPerfectWe are continuing to investigate the issue affecting reports in DonorPerfect, including scheduled reports and dashboards. Resolving this issue remains a top priority for our development team, and they are dedicating… | — | Investigating |
| Oct 30, 2026 | Scheduled Maintenance for DonorPerfect and DonorPerfect Classic Online FormsScheduled maintenance is currently in progress. We will provide updates as necessary. | 1h 0m | Scheduled |
| Oct 27, 2026 | Errors logging into DonorPerfectThis incident has been resolved. | 5h 6m | Resolved |
| Oct 26, 2026 | Reporting Features – Service DisruptionOur reporting services have been fully restored and are operating as expected. We have completed our monitoring and confirmed that the affected reporting features are functioning as expected. Thank you for your patience… | 11h 18m | Resolved |
| Oct 21, 2026 | ReadySetAuction – Temporary Feature Restrictions for Security MaintenanceThis incident has been resolved. | 23h 45m | Resolved |
| Oct 16, 2026 | Scheduled Maintenance For DonorPerfectThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Oct 13, 2026 | Scheduled Maintenance for ReadySetAuction (RSA)The scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Oct 2, 2026 | Scheduled Maintenance for DonorPerfectThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Oct 1, 2026 | Scheduled Maintenance For DonorPerfect ServersThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Sep 30, 2026 | Scheduled Maintenance for ReadySetAuction (RSA)The scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Sep 25, 2026 | Scheduled Maintenance for DonorPerfect and Drag & Drop Online FormsThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Sep 13, 2026 | Scheduled Maintenance for ReadySetAuction (RSA)The scheduled maintenance has been completed. | 5h 0m | Scheduled |
| Sep 11, 2026 | Intermittent Errors When Navigating and Completing Tasks in DonorPerfectThis incident has been resolved. | 2h 9m | Resolved |
| Sep 10, 2026 | Intermittent Errors When Navigating and Completing Tasks in DonorPerfectThis incident has been resolved. | 4h 58m | Resolved |
| Sep 9, 2026 | Errors running reports and navigating within DonorPerfectAfter monitoring the system, we have not observed any additional errors. This issue is now resolved. Thank you for your patience. | 4h 46m | Resolved |
| Sep 4, 2026 | Scheduled Maintenance for DonorPerfect and DonorPerfect Online FormsThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Sep 3, 2026 | Errors Logging in & Navigating within DonorPerfectThis incident has been resolved. | 4h 54m | Resolved |
| Sep 2, 2026 | Errors navigating within DonorPerfectAfter monitoring the fix, we have not observed any additional errors with record searches or navigation within DonorPerfect. This issue is now resolved. We appreciate your patience while we worked to address it. | 2h 39m | Resolved |
| Sep 1, 2026 | Intermittent issues with searching in DonorPerfect CommunityOur third-party vendor has confirmed that the issue with the AI-powered Knowledgebase search has been resolved. We have also verified that the search bar is available again in DonorPerfect community. We apologize for… | 2h 13m | Resolved |
| Aug 26, 2026 | Scheduled Maintenance for DonorPerfectThe scheduled maintenance has been completed. | 45 min | Scheduled |
| Aug 21, 2026 | Scheduled Maintenance for DonorPerfectThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Aug 18, 2026 | Slowness Navigating within DonorPerfectAfter monitoring the fix, we have not observed any further issues with slowness in DonorPerfect. We are confident that the issue has been resolved. Thank you for your patience while we worked hard to correct this issue. | 3h 28m | Resolved |
| Aug 18, 2026 | Intermittent Errors Accessing DonorPerfectThis incident has been resolved. Please note that the next time you log in, you will be prompted to enter your MFA code, even if you previously selected the option to remember your device for 10 days. We apologize for… | 33 min | Resolved |
| Aug 7, 2026 | Scheduled Maintenance for DonorPerfectThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Aug 6, 2026 | Scheduled Maintenance for ReadySetAuction (RSA)The scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Jul 24, 2026 | Scheduled Maintenance for DonorPerfectThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Jul 16, 2026 | Scheduled Maintenance For DonorPerfect ServersThe scheduled maintenance has been completed. | 5h 0m | Scheduled |
| Jul 13, 2026 | Delay in report exportsAfter monitoring the fix, we have confirmed that export requests are processing within normal timeframes. Thank you for your patience and understanding while we worked to address this issue. | 20h 13m | Resolved |
| Jul 10, 2026 | Scheduled Maintenance For DonorPerfectThe scheduled maintenance has been completed. | 10 min | Scheduled |
| Jul 10, 2026 | Scheduled Maintenance for DonorPerfect & API ServicesThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Jul 9, 2026 | Givecloud connection timing outThis issue has been resolved. Access to the Givecloud Control Panel has been restored, and all services are operating normally. Thank you for your patience. | 1h 33m | Resolved |
| Jul 1, 2026 | Scheduled Maintenance for ReadySetAuction (RSA)The scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Jun 30, 2026 | DonorPerfect Dashboards and Easy Reports IssueThis incident has been resolved. | 1h 20m | Resolved |
| Jun 26, 2026 | Scheduled Maintenance for DonorPerfect and DonorPerfect Online FormsThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Jun 12, 2026 | Scheduled Maintenance for DonorPerfect and DonorPerfect Drag & Drop Online FormsThe scheduled maintenance has been completed. | 2h 0m | Scheduled |
| May 30, 2026 | Scheduled Maintenance for ReadySetAuction (RSA)The scheduled maintenance has been completed. | 30 min | Scheduled |
| May 29, 2026 | Scheduled Maintenance for DonorPerfect and DonorPerfect Online FormsThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| May 20, 2026 | Scheduled Maintenance For DonorPerfectThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| May 16, 2026 | Scheduled Maintenance for DonorPerfectThe scheduled maintenance has been completed. | 30 min | Scheduled |
| May 15, 2026 | Errors exporting reportsThe issue impacting export processing times appears to be resolved. We identified a particularly large export job that required additional time to complete, but we are now seeing the pending export queue clear and… | 45 min | Resolved |
| May 15, 2026 | Scheduled Maintenance for DonorPerfectThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| May 13, 2026 | RSA MaintenanceThe scheduled maintenance has been completed. | 30 min | Scheduled |
| May 10, 2026 | Scheduled Maintenance for ReadySetAuctionThe scheduled maintenance has been completed. | 14h 0m | Scheduled |
| May 6, 2026 | Scheduled Maintenance for DonorPerfectThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| May 6, 2026 | Intermittent Payment Processing IssuesThis incident has been resolved. | 1h 53m | Resolved |
| May 4, 2026 | Intermittent Slowness and Errors in DonorPerfectThis incident has been resolved. | 57 min | Resolved |
| May 4, 2026 | Intermittent Security Check FailuresThis incident has been resolved. | 21h 6m | Resolved |
| May 1, 2026 | Scheduled Maintenance For DonorPerfectThe scheduled maintenance has been completed. | 4h 0m | Scheduled |
| Apr 26, 2026 | Security Check FailingThis incident has been resolved. | 25h 17m | Resolved |
| Apr 24, 2026 | Scheduled Maintenance for DonorPerfect Classic Online FormsThe scheduled maintenance has been completed. | 1h 0m | Scheduled |
| Apr 20, 2026 | Security Check FailingThis incident has been resolved. | 7h 40m | Resolved |
| Apr 16, 2026 | Scheduled Maintenance For DonorPerfectThe scheduled maintenance has been completed. | 1h 30m | Scheduled |
| Mar 27, 2026 | DPMobile App Processing IssuesThis incident is resolved. | 49 min | Resolved |
| Mar 27, 2026 | Intermittent Errors Completing Tasks in DonorPerfectThis incident has been resolved. | 2h 48m | Resolved |
| Jan 28, 2026 | Slowness Running Easy ReportsThis incident has been resolved. | 1h 22m | Resolved |
| Jan 23, 2026 | Intermittent Connection Errors When Submitting PaymentsNo further errors were observed and this issue is resolved. | 2h 49m | Resolved |
| Jan 22, 2026 | Email Deliverability Issues, including MFA and Password ResetsThis incident has been resolved. | 18h 28m | Resolved |
| Jan 17, 2026 | DonorPerfect Login ErrorsThis incident has been resolved. | 1h 15m | Resolved |
| Nov 26, 2025 | Intermittent Errors Loading Drag-N-Drop FormsWe have not seen any ongoing issues after the fix was implemented. Thank you for your patience! | 13h 42m | Resolved |
| Nov 18, 2025 | Third-Party Service Issues Affecting DonorPerfect, Classic and New FormsWe haven’t seen any further issues, and our vendor has confirmed that the problem has been successfully resolved. We’re confident that everything is back to normal and running as expected. Thank you for your patience… | 5h 12m | Resolved |
Hear about the next one while it is open
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How to Read This DonorPerfect Incident Log
Each row is an incident PulsAPI observed, not a summary written afterwards. The duration is wall-clock time between the first failing check and the first clean one, so it includes the window before DonorPerfect acknowledged anything. Vendor post-mortems typically measure from acknowledgement, which is why their numbers are usually shorter.
Incidents still open have no duration yet and are listed as ongoing rather than being given a running total. The archive covers the last 365 days; anything older has aged out of the window rather than never having happened.
The longest single DonorPerfect outage in this window ran 1d 1h, against a mean recovery of 4h 14m. If you depend on DonorPerfect in a customer-facing path, the longest figure is the one to design around. The mean is what happens on a normal bad day; the maximum is what happens on the worst one.