Is DonorPerfect Down?

We are continuing to experience issues with certain DonorPerfect reports and dashboards not loading as expected. Although we previously implemented a fix, the issue has persisted, and our Development Team is continuing to investigate and work toward a resolution. In the meantime, you can still run reports by navigating to Reports > Report Center > Listings > Export to File. We sincerely apologize for the continued disruption and the impact this may have on your organization. We understand how important access to these features is and appreciate your continued patience. We will provide updates here as more information becomes available. --- [2026-11-06T14:28:44.611-05:00] (monitoring) Our Development team has deployed a fix to address the reporting performance issues, and we are already seeing significant improvements in report processing times. Reports and dashboards are now running and loading much faster. We will continue to monitor performance to ensure services continue to operate as expected. We appreciate your continued patience and understanding as we work to ensure reporting services remain stable. --- [2026-11-06T11:32:24.750-05:00] (identified) We have identified the increase in traffic to our reporting services following several days of unavailability as a contributing factor to the slower performance. Reports are processing and completing, but may take longer than normal. Our Development team is closely monitoring reporting services for errors and actively working on optimizations to improve performance and reduce processing times. We appreciate your continued patience as we work to restore normal performance. We will continue to provide updates here as more information becomes available. --- [2026-11-06T10:39:46.451-05:00] (investigating) We are currently investigating an issue causing reports and dashboards in DonorPerfect to load slowly or occasionally produce errors. While most reports are completing successfully, they may take longer than expected to generate. Our Development team is actively investigating the cause and working to restore normal performance. We apologize for the inconvenience and will provide updates as more information becomes available.

Givecloud has deployed a fix to address the issues affecting access to Givecloud Express and donation forms. After monitoring the results, we can confirm that all functionality has been restored and everything is working as expected. We appreciate your patience and understanding while we worked to resolve this issue. --- [2026-11-05T09:19:39.640-05:00] (monitoring) A fix has been implemented and we are monitoring the results. --- [2026-11-05T09:01:29.249-05:00] (investigating) We are currently investigating reports of errors when attempting to log in to Givecloud Express or access Givecloud donation forms. Our team is actively working to identify the cause and restore normal functionality as quickly as possible. We apologize for the inconvenience and will provide updates here as more information becomes available.

We are pleased to confirm that reporting services in DonorPerfect have been fully restored. Following a period of monitoring, we have confirmed that reports, dashboards, and scheduled reporting services are functioning as expected. This issue is now considered resolved. We sincerely apologize for the disruption and inconvenience this caused, and greatly appreciate your patience and understanding while our team worked toward a resolution. --- [2026-11-06T06:36:09.003-05:00] (monitoring) We are pleased to share that reporting services have been restored in DonorPerfect. Access to reports, dashboards, and scheduled reporting services is now available, and functionality has returned to normal. Our team will continue to closely monitor these services to ensure everything remains stable and functioning as expected. We sincerely apologize for the disruption this issue has caused and greatly appreciate your patience and understanding while our Development team worked to restore these services. --- [2026-11-05T12:48:48.836-05:00] (identified) Thank you for your continued patience as we work to resolve the ongoing reporting issues. Our Development team is working around the clock to restore full reporting functionality as quickly as possible. We sincerely apologize for the disruption this has caused. While we don't have new information to share at this time, please know that resolving this issue remains a top priority. We will continue to provide updates as more information becomes available. In the meantime, reports using Export to File can still be generated. You can get there by going to Reports → Report Center → Listings → Export to File. Our support team is standing by if you need assistance finding alternative report solutions. --- [2026-11-04T10:00:36.772-05:00] (identified) We are continuing to investigate the issue affecting reports in DonorPerfect, including scheduled reports and dashboards. Resolving this issue remains a top priority for our development team, and they are dedicating their full attention to implementing a resolution as quickly as possible. While we do not have an estimated time for resolution to share at this time, please be assured that our team remains actively engaged and is committed to restoring full functionality. In the meantime, you can continue to generate reports using Reports → Report Center → Listings → Export to File. And feel free to reach out to our support team for assistance finding alternative report solutions. We understand how important reliable reporting is to your organization's daily operations, and we sincerely apologize for the ongoing disruption. We greatly appreciate your continued patience and understanding as we work through this issue and will provide additional updates as more information becomes available. --- [2026-11-03T14:39:42.917-05:00] (investigating) We are continuing to investigate the issue affecting reports in DonorPerfect. This issue also impacts scheduled reports and dashboards. Our team is actively working toward a resolution. In the meantime, you can continue to generate reports using Reports → Report Center → Listings → Export to File. We apologize for the continued inconvenience and appreciate your patience. We will provide additional updates as they become available. --- [2026-11-02T15:53:00.248-05:00] (investigating) We are currently investigating an issue affecting reports in DonorPerfect. Users may experience errors or be unable to generate reports at this time. Our team is actively working to resolve this issue. In the meantime, as an alternative, you can still generate reports by navigating to Reports → Export to File. We apologize for the inconvenience and will provide updates here as more information becomes available. Thank you for your patience and understanding.