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The server rollback is complete and has resolved the issue for viewing historical snapshots in Trip Planner Studio. Snapshots would not have been viewable from 15:28 UTC this morning until 18:43 UTC when the rollback was completed. We are sorry for the inconvenience, and if you continue to run into issues, please email support@eleostech.com. --- [2026-11-04T18:42:02.827Z] (identified) We are currently investigating an issue viewing historical snapshots in Trip Planner Studio. Trying to view the snapshots will result in a blank page. We are rolling back a previous server deployment to fix this issue and will provide updates.

From September 29th at 12:41 AM UTC to 2:52 AM UTC, a significant portion of drivers using the iOS mobile app experienced crashes while using the app. This affected all versions of the iOS mobile app. Between 2:52 AM UTC and 3:52 AM UTC, the issue was resolved for the majority of drivers, but a smaller number of drivers continued to experience crashes. By 3:52 AM UTC, the issue was fully resolved for all drivers. The cause of these crashes stemmed from an upstream service provider that provides mobile app analytics. This provider engaged with the issue by 1:52 AM UTC, leading to a resolution within an hour. The provider is investigating the root cause. We’ll update this page with additional information as further details are provided, but due to the limitations of the status page tool, no notifications will be sent. --- Updated October 7, 2026, 5:30 PM UTC: Our upstream analytics provider has shared the results of their investigation and the preventative steps they intend to take. The incident was caused by the incomplete removal of a configuration flag used by the provider during feature deployments. The provider indicated that this resulted in a one-time crash for iOS users active during the affected time period. While we cannot independently verify that the crash was limited to once per driver in all cases, this aligns with the behavior we observed internally during the incident. The preventative measures the provider has committed to include the following: • Releasing an SDK update to harden app-side validation of server data • Auditing other SDKs for validation weaknesses • Extending verification steps for similar changes to configuration flags • Improving phased rollouts of similar changes to limit affected customers during incidents Although the provider is taking the incident seriously after the fact, we plan to continue our effort, already underway, to move off this provider for analytics and replace them with another offering that better meets our—and your—standards for reliability and quality. This effort will have no outward-facing impact on your mobile app and does not require changes to your systems or integration. We are sorry for the disruption this incident caused to your drivers and your business. If you have further questions, please reach out to support for assistance.

Points-of-interest feature error rates that were elevated between 22:55 UTC to 00:05 UTC, such as truck stop layers and corridor search, are back to normal. If you receive reports of drivers experiencing issues loading points-of-interest within Trip Planner along their route, please submit a ticket with the appropriate urgency set and we'll investigate. We apologize for the interruption this may have caused your drivers or operation. --- [2026-09-22T00:22:52.602Z] (investigating) Error rates for POI specific features have improved, but we are still actively investigating the root cause of the errors. We will post another update in 20 minutes. --- [2026-09-22T00:01:24.614Z] (investigating) We are continuing to see elevated error rates across POI specific features of the Eleos Platform, and are still actively investigating the root cause of the errors. We will post another update in 20 minutes. --- [2026-09-21T23:41:33.576Z] (investigating) We are continuing to see elevated error rates across POI specific features of the Eleos Platform, and are still actively investigating the root cause of the errors. We will post another update in 20 minutes. --- [2026-09-21T23:18:54.311Z] (investigating) Beginning at 19:32 UTC the error rate for requesting points of interest data within the Eleos Platform increased making points of interest searches within the App's Trip Planner to fail, and POI API requests to not succeed. No other aspects of the Eleos Platform are affected at this time. We are current investigated this elevated error rate, and will post an update to this incident in the next 20 minutes.