Is PandaDoc Down?

This incident is resolved. Document processing (private and public documents) is operating normally as of 20:28 PDT. What happened: Between 17:00 and 20:28 PDT, document processing (private and public documents) was unavailable for many customers. After receiving reports, we took action, investigated, and restored normal operation. If you were affected, please reach out to our support team with your document link if you have documents that were completed between 17:00–20:28 PDT and are missing a signed PDF — our team will generate it for you internally. Please contact our Support team if you continue to experience issues: https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support --- [2026-09-06T21:16:31.527-07:00] (monitoring) We have deployed a fix for document management features and are monitoring the system to confirm full recovery. As we finish reprocessing failed events and the service stabilizes, some customers may still briefly experience issues creating, opening, or downloading documents or templates. --- [2026-09-06T20:35:24.963-07:00] (identified) We have confirmed that document management features are unavailable or degraded for affected customers. You may be unable to create, open, or download documents/templates via the app or PandaDoc API. Our team is actively working on a resolution. Next update in ~30 minutes. --- [2026-09-06T19:52:20.089-07:00] (investigating) We are continuing to investigate this issue. --- [2026-09-06T19:47:17.508-07:00] (investigating) We are receiving reports that document management features may be unavailable for some customers. You may be unable to open, download, or archive documents. We are actively investigating the issue and will share updates as soon as more information becomes available. Next update in ~30 minutes.

The scheduled maintenance has been completed. --- [2026-09-06T04:51:05.547-07:00] (verifying) Verification is currently underway for the maintenance items. --- [2026-09-06T01:00:08.743-07:00] (in_progress) Scheduled maintenance is currently in progress. We will provide updates as necessary. --- [2026-09-06T00:00:18.194-07:00] (scheduled) Maintenance will begin as scheduled in 60 minutes. --- [2026-08-24T04:22:45.292-07:00] (scheduled) We will be undergoing scheduled maintenance during this time. --- [2026-08-24T04:20:48.179-07:00] (scheduled) We will be undergoing scheduled maintenance during this time. --- [2026-08-24T04:17:07.445-07:00] (scheduled) Dear customers, We are reaching out to inform you about upcoming scheduled maintenance for Infrastructure to ensure continuous improvements and reliability. Maintenance Details: - Date & Time: 09/06/2026, 01:00 AM PDT - Expected Duration: 4 hour(s) - Location: US, EU Impact on Service: During this time, you may notice: * partial unavailability of services is expected. * temporary unavailability of real-time data updates or restricted access to certain data is expected during the maintenance period. We anticipate normal service to resume by 05:00 AM PDT. All your data remains secure and unaffected throughout this process. No Action Required: You don’t need to take any action. However, if you experience issues after the maintenance window, please don’t hesitate to contact us. We’re Here to Help: If you have any concerns or need assistance, feel free to reach out to our support team by Submitting a request in the application: https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support Sincerely, PandaDoc team

We're all set! Inline fields are working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support). --- [2026-09-01T10:19:11.605-07:00] (monitoring) We are continuing to monitor for any further issues. --- [2026-09-01T09:54:22.164-07:00] (monitoring) We are continuing to monitor for any further issues. --- [2026-09-01T09:54:05.725-07:00] (monitoring) We have identified the root cause affecting inline fields in the recipient view for some users. We are continuing to monitor performance and will post a final update once full resolution is confirmed.