Is Ellucian Cloud Down?

Ellucian has resolved an issue affecting Banner SaaS Finance SSB for some customers. The service is operating as expected, and we will continue to monitor. Thank You, Your Ellucian Team --- [2026-11-05T10:57:52.446-05:00] (identified) Ellucian is aware of an issue affecting Banner SaaS Finance SSB for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank you, Your Ellucian Team

This incident has been resolved. --- [2026-11-04T10:15:24.101-05:00] (monitoring) Ellucian has completed its currently identified remediation activities for recently disclosed security vulnerability CVE-2026-111497, commonly referred to as Node2Shell or HTTP2Shell, and continues to monitor. This will be the last update on this page. --- [2026-10-30T18:27:02.591-04:00] (identified) Security updates for recently disclosed security vulnerability CVE-2026-111497, commonly referred to as Node2Shell or HTTP2Shell, are being deployed to applicable Ellucian-managed environments and/or made available for customer-managed environments, as appropriate. When customer action is required, Ellucian provides product-specific guidance through direct security advisories. Ellucian distributes security advisories via email. Emails come from: elluciansupport@service-now.com. To ensure timely receipt of these communications, customers should keep their Primary Account Contact and Technical Security Contact up to date within the Customer Center. Accurate contact information helps ensure that security notices reach the appropriate individuals when action may be required --- [2026-10-27T16:07:45.216-04:00] (investigating) October 27, 2026 Ellucian is aware of the recently disclosed security vulnerability CVE-2026-111497, commonly referred to as Node2Shell or HTTP2Shell, which affects the Brotli decompression library used by Node.js and other software components. We recognize the potential seriousness of this vulnerability and are actively assessing its impact across our products, services, and supporting infrastructure. Our response includes: - Impact assessment: Identifying potentially affected products, runtimes, libraries, and third-party dependencies. - Remediation: Prioritizing available security patches and appropriate mitigations for affected components. - Ongoing validation: Reviewing additional exposure as vendors and security researchers identify new affected software and exploitation techniques. - Customer guidance: Determining whether customer-managed environments require updates or additional action. Because this vulnerability affects a widely used software component, the full scope of potentially impacted products continues to evolve. Our investigation and remediation activities are ongoing. We will provide additional updates, including product-specific remediation guidance where applicable, as information becomes available. Customer action - Managed Cloud/SaaS customers: No action is required at this time. Ellucian is managing assessment and remediation activities for Ellucian-hosted environments. - On-premise customers: -- As a reminder, Ellucian strongly recommends that customers remain on supported software versions and apply upgrades and security patches promptly. -- Ellucian distributes security notifications via email (that are also viewable as Customer Center publications). Emails come from: elluciansupport@service-now.com and are sent to the Primary Account Contact and Technical Security Contact on file.

The third-party service disruption affecting Ellucian Workflow has been resolved, and service restoration has been confirmed. Customers who have not yet restored connectivity contact Ellucian Support for assistance. --- [2026-10-22T12:14:53.140-04:00] (monitoring) Our third-party technology partner has restored its underlying services following the security updates. Ellucian is monitoring service availability and validating connectivity for Ellucian Workflow. --- [2026-10-22T10:07:48.230-04:00] (monitoring) Our third-party technology partner has restored its underlying services following the security updates. Ellucian is monitoring service availability and validating connectivity for Ellucian Workflow. --- [2026-10-21T16:04:26.067-04:00] (monitoring) The service disruption affecting Ellucian Workflow is ongoing. Our third-party technology partner continues working to complete the necessary security updates. --- [2026-10-21T14:47:04.048-04:00] (monitoring) The service disruption affecting Ellucian Workflow is ongoing. Our third-party technology partner continues working to complete the necessary security updates. --- [2026-10-21T13:51:19.302-04:00] (monitoring) The service disruption affecting Ellucian Workflow is ongoing. Our third-party technology partner continues working to complete the necessary security updates. --- [2026-10-21T12:44:57.429-04:00] (identified) Ellucian Workflow is currently experiencing a service disruption because our third-party technology partner has temporarily taken its underlying services offline as a precautionary security measure while applying security patches. --- [2026-10-21T11:33:43.764-04:00] (identified) Ellucian Workflow is currently experiencing a service disruption. We are working with our technology partner to address the issue and restore service.