Is Ellucian Cloud Down?

Mitigation strategies have been applied and Insights' transformation jobs are now completing within expected timeframes. Ellucian is continuing to monitor transformation execution. Thank You, Your Ellucian Team --- [2026-08-06T15:42:40.017-04:00] (investigating) Ellucian is monitoring transformation jobs' performance improvements. Jobs are still processing, but at a slower pace. Cancelling and resubmitting jobs is not necessary and will not resolve the current issue. For regularly scheduled jobs, you may cancel any stuck jobs and allow the next scheduled run to proceed. Thank You, Your Ellucian Team --- [2026-08-06T14:28:48.155-04:00] (investigating) Ellucian is continuing to investigate cases created over 8/5-8/6, and rolled out mitigation measures to the Insights environment. We are monitoring transformation jobs' performance improvements. Customers may still be experiencing latency with transformation job status responses. Cancelling and resubmitting jobs is not necessary and will not resolve the current issue. For regularly scheduled jobs, you may cancel any stuck jobs and allow the next scheduled run to proceed. Thank You, Your Ellucian Team --- [2026-08-06T13:25:19.957-04:00] (investigating) Ellucian is continuing to investigate cases created over 8/5-8/6, and rolled out mitigation measures to the Insights environment. We are monitoring transformation jobs' performance improvements. Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team --- [2026-08-06T12:10:54.418-04:00] (investigating) Ellucian is continuing to investigate cases created over 8/5-8/6, and has rolled out mitigation steps via service scaling, which the team is continuing to monitor impact on job throughput. Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team --- [2026-08-06T11:23:06.609-04:00] (investigating) Ellucian is continuing to investigate cases created over 8/5-8/6, and is actively rolling out mitigation steps to the Insights environments over the next hour.  Customers may still be experiencing latency with transformation job status responses. Thank You, Your Ellucian Team --- [2026-08-06T10:26:56.104-04:00] (investigating) Ellucian is continuing to investigate cases created over 8/5-8/6, and actively developing & deploying mitigation steps to stabilize Insights. Thank You, Your Ellucian Team --- [2026-08-06T09:19:15.219-04:00] (investigating) Ellucian is investigating the cases created over 8/5-8/6 regarding long running transformation jobs and will post an update shortly Thank You, Your Ellucian Team

The short-term mitigations have been validated and operations are validated as returning to stable function. The team will continue to monitor the overall health of our core services over the remainder of this week. Thank You, Your Ellucian Team --- [2026-08-05T18:22:14.658-04:00] (identified) Ellucian continues to monitor short term remediations and continues to work to improve system stability. Thank You, Your Ellucian Team --- [2026-08-05T17:20:04.942-04:00] (identified) Ellucian continues to monitor short term remediations and continues to work to improve system stability. Thank You, Your Ellucian Team --- [2026-08-05T16:16:36.007-04:00] (identified) Ellucian continues to monitor short term remediations and continues to work to improve system stability. Thank You, Your Ellucian Team --- [2026-08-05T15:25:09.291-04:00] (identified) Ellucian has identified a narrowed list of root causes for the performance degradation in production, and has deployed short-term mitigation measures to partially restore stability. The team is monitoring the Insights platform and developing root fixes to the application performance issues. Customers may still experience latency as the team explores other short-term mitigation measures. Thank You, Your Ellucian Team --- [2026-08-05T14:10:15.692-04:00] (investigating) We're investigating performance issues affecting the Insights platform. Customers may experience delays running population jobs, ingesting data, and executing Insights - related Data Connect pipeline runs. Our team is actively working to restore normal performance. We'll provide updates as we progress. Thank You, Your Ellucian Team

Microsoft fixed the issue causing the Azure outage. At this time the Ellucian Student Financial Success line of products is back online. Thank You, Your Ellucian Team --- [2026-07-23T14:55:17.622-04:00] (monitoring) Microsoft identified the issue causing the Azure outage and have begun resolution. At this time the Ellucian Student Financial Success line of products is back online. We will continue to monitor the situation to ensure full restoration of all services. Further updates as appropriate. Thank You, Your Ellucian Team --- [2026-07-23T14:13:05.618-04:00] (identified) Ellucian in aware of an issue affecting Student Financial Success line of products, Student Forms, Campus Communicator, Scholarship Universe, Student Advisor/Virtual Advisor, Campus Metrics and Auto Reconciliation for some customers that is related to an Azure outage, we're monitoring and working with Microsoft on a quick resolution on this incident. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team --- [2026-07-23T12:51:08.258-04:00] (identified) Ellucian in aware of an issue affecting Student Financial Success line of products, Student Forms, Campus Communicator, Scholarship Universe, Student Advisor/Virtual Advisor, Campus Metrics and Auto Reconciliation for some customers that is related to an Azure outage, we're monitoring and working with Microsoft on a quick resolution on this incident. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team --- [2026-07-23T12:28:10.682-04:00] (identified) Ellucian is aware of an issue affecting Student Financial Success for some customers and is actively investigating. We will provide updates on this status page as more information becomes available. Thank You, Your Ellucian Team